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“A VIEW to Remember”

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Crowne Plaza Surfers Paradise
Ranked #7 of 31 Hotels in Surfers Paradise
Certificate of Excellence
ADELAIDE
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A VIEW to Remember”
Reviewed November 7, 2012

Early in September my husband and I plus another couple stayed at this hotel in the Eldorado section. Whilst we had stayed there a number of times it was new to our friends. It was a special occasion for my girlfriend who was celebrating her 70th birthday. From the moment they walked into their lovely King room with its great space, delightful bathroom and wonderful views they were in awe. We had a suite and were equally happy. The hotel just has something special. We have found that apart from one occasion the staff and management are fantastic, present with a friendly manner and ready to help. The outdoor section of the hotel is also delightful has two really nice swimming pools and has the cutest chapel set in beautiful gardens, to me a wonderful place for a wedding. We found the food a little disappointing. It used to have two excellent restaurants when we first visited in 1996 however there is now only the one restaurant in the hotel plus the revolving restaurant on the top of the hotel. This I believe is a separately run place, whilst the views are great the food in the opinion of our friends and ourselves was not up to standard for the price. The hotel is halfway between Broadbeach and Surfers Paradise which presents some limitations without a car although the bus is directly out the front of the hotel. We found that with four of us it was just as cheap to get taxis. The suites have a micro wave but no toaster which means that you either need to pay for a hotel breakfast or go into Broadbeach or Surfers Paradise , a slight nuisance if you are staying for several days or have children and do not want the expense of paying for breakfast although I am of the belief that in the Gold Tower there are rooms with kitchens something to keep in mind if you do not wish to have to purchase breakfast each day. If you are a member of the Priority Privilege Club this is a great hotel to make use of your vouchers to gain a much better room price and have 50% deducted of the food account when two people eat, only in the restaurant.
A very pleasant hotel to stay.

Room Tip: KING room high up on the Broadbeach end as they are on a corner with great views from balcony also f...
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  • Stayed September 2012, traveled with friends
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Helpful?
1 Thank TashAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, November 13, 2012
Dear TashAdelaide,
Many thanks for your extensive review of both your recent and past stays with us - and thank you for continuing to stay with us when you visit the Gold Coast.
I very much appreciate your constructive comments and these will be shared with my team in the hotel as this forms part of our ongoing commitment to meet and exceed our customers expectations.
Once again, many thanks.
David Brown
General Manager
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  • Sleep Quality
  • Location
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (432)
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English first
Brisbane, Queensland, Australia
2 reviews
Reviewed November 5, 2012

Spent our 10th wedding anniversary in the 1 bedroom ocean view apartment last weekend. Neither my husband or I have stayed in such a beautiful place before and spent most of the 2 days/nights soaking up the magnifienct view from the 18th floor! Everything is spotless and the attention to little details were lovely. I booked the "Special Occasions" package and unfortunately had to request the inclusions (bubbles and chocs) on the night we arrived and didn't receive them for the 2nd night. The only disappointment was the room service, we ordered a pizza which was raw, cold and unpalatable. The buffet breakfast certianly made up for it the next morning - delish! We will definitely return, hopefully soon - thanks again.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank Tiffo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, November 8, 2012
Dear Tiffo99,
Many thanks for choosing to stay with us for your anniversary - belated congratulations!
I was pleased to hear you enjoyed your visit but rest assured I will certainly follow up with the Room Service department to make them aware of your comments.
Also, for the Special Occasion package - the bubbly and chocolates are included and offered for the first night only (not on a daily basis). Please accept my most sincere apologies that these were not in your room awaiting your arrival.
Thanks again for posting your review and please do not hesitate to let me know if I can assist you at any time in the future.
David Brown
General Manager
david.brown@ihg.com
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A TripAdvisor Member
Reviewed November 5, 2012

We had a nice time at Crown Plaze. The room, beds and bathroom were clean. The Staff was really nice with checkin and checkout. The undercover parking was also nice. Although we didnt use, the pool and tennis court looked great. Thanks Qucikbeds for findinging us a great place to stay....

  • Stayed November 2012, traveled with family
    • Value
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Review collected in partnership with Quickbeds

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, November 7, 2012
Dear Quckbeds traveller,
Many thanks for selecting Crowne Plaza for your recent visit to the Gold Coast. I am very pleased to hear you enjoyed your stay with us and I do hope we have the opportunity to look after you again sometime soon.
Thank you for sharing your feedback.
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 2, 2012 via mobile

As a regular of buffet breakfast over the last 15 years (priority privilege) it is disappointing to see the standard of service and friendliness of staff slip so much over the past 12 months. The food and range is still excellent, as are the chefs but floor staff would do well to look as if they don't mind being there, a smile never goes astray.

Stayed October 2012
Helpful?
2 Thank Felicity W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, November 5, 2012
Dear FelicityW,
Many thanks for posting your review, and, more importantly for the 15 years of patronage of the hotel. Your custom is very much appreciated.
I was sorry to hear you have found the service in Relish Restaurant to have slipped over the past twelve months but please rest assured I have followed up with the restaurant team accordingly.
in the meantime please do not hesitate to contact me if I can assist you personally at any time.
David Brown
General Manager
david.brown@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
187 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 1, 2012

Have stayed here a few times and quality is always consistent. This time I stayed in one of the spa rooms which are on the corners of the hotel. The room is large with a huge bathroom and great views out to sea. Breakfast is very good, with a large selection of cold and hot food. Room service meal on the other hand was very average.

  • Stayed August 2012, traveled on business
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Helpful?
Thank Barry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, November 5, 2012
Dear Barry L,
Many thanks for your feedback on TripAdvisor and for your most favourable comments. However I am most sorry you had issues with room service and I would be very grateful if you could email me with some detail so that I can follow up with my team accordingly.
Once again, many thanks.
David Brown
General Manager
david.brown@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 29, 2012

Very disappointing. Booked a queen room through a reputable, corporate travel agent. We were given a twin room, and the hotel staff told we had been upgraded and that they had done us a favour. When we insisted on a queen bed, we had to wait a long time. I missed business appointments. We were then given a room on level 2 with a view of the Shell petrol station over the road, and lots of pool noise, which ended late and began early. And there is no wifi in the rooms. The cheap motel over the road (near the Shell) has it. So do 2 star hotels in Vietnam. Won't be back.

  • Stayed October 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank robfrombrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang, Malaysia
Level 6 Contributor
258 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed October 26, 2012 via mobile

We stayed here for two nights. Loved the free parking ($10 a day valet). The room was comfy and was quiet. Would stay at again. We didn't eat in the restaurant though. The only complaint would be that the reception was only open in one tower which made some things a bit slow

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank webbsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, November 5, 2012
Dear webbsm,
Many thanks for sharing your comments with the TripAdvisor community. I was very pleased to hear you had a quiet and relaxing stay with us. Thank you for choosing Crowne Plaza Surfers Paradise when you visit the Gold Coast.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Surfers Paradise

Property: Crowne Plaza Surfers Paradise
Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#6 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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