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“beautiful view!” 5 of 5 bubbles
Review of BreakFree Imperial Surf

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BreakFree Imperial Surf
Certificate of Excellence
Hobart, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“beautiful view!”
5 of 5 bubbles Reviewed May 21, 2014

My son and I stayed here for 8 nights the view was amazing,room was lovely, close enough to walk to shops. indoor pool was the warmest pool ive ever stepped into was beautiful as the night were fairly cool as we went close to winter. my son didnt want to leave and wants to return the next time we get a chance.

Room Tip: level 26 views were amazing
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  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 245rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review, May 21, 2014
Dear 245rose,
Thank you for taking the time to provide feedback on your recent stay. We are delighted to hear that you enjoyed the fantastic views and the great location.We look forward to welcoming you back again soon.
Best regards
Rajesh Shetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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  • Japanese first
  • Any
English first
Sydney, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 16, 2014

My wife and I along with my 2.5 year old son stayed in a large 2 bed apartment overlooking the sea and the west of surfers. For the price of the accomodation we were impressed by the size of the apartment , views, close to the shops / cafes and the beach. The pools are excellent one heated and one outdoor along with the tennis court which we used was great.
The staff are friendly and helpful and were more than happy to assist us when needed.
On the first day we did encounter construction noise from nearby and sound travels although this ended after the first night.
So overall a great base to have a holiday here without hurting the pocket.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review, May 18, 2014
Dear David G,
Thank you for taking the time to provide feedback on your recent stay. I am glad to hear that you enjoyed the fantastic views, location and found the apartment size to your liking.
We look foward to welcoming you back on your next visit to the Gold Coast.
Best regards
Rajesh Shetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosa, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

We stayed with our 2 young daughters on Anzac weekend this year. We had sub-penthouse 38G. All I can say is "Wow!" We walked in on arrival to find an apartment beautifully decorated with up to the minute furnishings and near new carpet and the most magnificent view of the ocean we've ever had on the Gold Coast. We've stayed at quite a few resorts down there over the years, but this was the best yet. You couldn't beat it as far as value for money goes. We were right above the beach and could see straight down into the water below, which was so clear you could see the bottom! The Resort itself is quite dated, and even though our apartment had fairly new furnishings in it, the walls and kitchen do badly need maintenance, repainting and some shelving in the kitchen which was starting to come off the wall! The owners need to fix this. It's not a good look. Apart from that, we enjoyed every minute of our stay and will definitely be back next year and I intend to book the same apartment! Hopefully the owners of the unit will have fixed up these little issues by then.

Room Tip: The higher floors have fabulous views
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mel660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review, May 18, 2014
Dear mel660,
Thank you for taking the time to put in your review. I am delighted to hear that you enjoyed the great views and found the apartment beautifully decorated with modern furniture.We have taken on board your comments regarding the walls and the kitchen and will certainly address the issues with the owner.
We look forward to welcoming you back in the near future.
Best regards
Rajesh Shetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed April 28, 2014

If you are given the keys to apartment 17B of this property refuse them. This unit is poorly maintained with unhygienic cracked basins and tiles in the ensuite and bathrooms, and I do not mean minor cracks! When you first walk in to it you are greeted with an unpleasant odour which is residual faeces which keeps coming back up into the ensuite toilet basin, even after numerous attempts at flushing. The washing machine is faulty, which the owner obviously knows about because there is masking tape with a note telling you how to fix it. There is also left on tape from previous notes so definitely not a recent occurrence. The dial on the dryer does not turn on or off when or where it is supposed to, this is a fire hazard! The beds need replacing urgently. The air conditioning unit is rusted. The light fittings are dirty. The advertised Foxtel is non existent. Although this is a single level apartment the floor is not level with many ups and downs causing trip hazards. If this property was only dated I could stay here because of the central location right across from the beach and spectacular views from the balcony and all rooms. However unfortunately as well as being horribly dated enhanced with terracotta roman features the maintenance in this property seems to be non existent. Hopefully other units in this building are of better quality. I would not stay here again.

Room Tip: Avoid apartment 17B at all costs
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  • Stayed April 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank debkevmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review, April 30, 2014
Dear debkevmeg,
It disappoints me to learn that you encountered a number of issues during your stay in Unit 17B. I have investigated the matter and I will respond to you directly. We have taken on board all your comments and we sincerely apologize for the inconvenience this may have caused during your stay. We have also received your feedback that you sent to us directly.
sincerely
Rajesh Shetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed April 26, 2014

Stayed in a 2 BHK apt on the 24th floor... Sweeping ocean views nd great value for money. Staff was very friendly nd helpful. Definitely the place if you need a beach front location at an affordable rate bang in d middle of Surfers Paradise

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nihars83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review, April 27, 2014
Dear Nihar 83,
Thank you for taking the time to write about your experience with us.I am really glad to hear that you enjoyed the amazing views,location and found the staff to be helpful and friendly. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon.
Best regards
Rajesh Shetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

I stayed here with my family for a mid-week break in April. We had a two bedroom apartment with the most amazing views of the beach, ocean, hinterland. Right in the heart of Surfers Paradise, close to everything but no noise problem whatsoever. The staff were extremely helpful, especially Leanne on reception - who was delightful and most helpful in assisting us. We loved that we could walk straight out of the hotel, cross the road and we were on a patrolled beach. The facilities at the hotel were good - outdoor and indoor pools were clean, as was our room. Secure parking and within walking distance of everything. For an amazing location with spectacular views and sunsets - you can't beat this hotel. Thanks

Room Tip: 14th Floor, corner suite (14D) provided amazing views of beach, ocean and hinterland. Highly recomme...
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gogo4179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review, April 24, 2014
Dear Gogo4179,
Thank you for taking the time to put in your reviews.I am delighted to hear that you enjoyed the amazing views and fantastic location. I am also glad that you found Leanne to be friendly and helpful. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon.
Best regards
Rajesh Shetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

We booked a 4 night stay in first week of Easter School Holidays. Our 2brm unit was on the 11 Floor, views of ocean, Southport and the mountains. It was very clean, even supplied bogey boards if we chose to use them! In first 12 hours we had a broken toilet seat and non working toaster and both were replaced immediately. We would not complain about the service at all and the lovely lady at reception, you are wonderful and lovely!! Our major complaint would be the construction work noise from the Tram line that started up at 8pm BUT by the looks of things we think the construction work is just about complete. If not, ask for a higher unit if possible. The beach is a walk across the road. A fantastic Italian/pizza place 5mins walk in Orchid Ave. Maybe more chairs around the pools would be good. The first day we were there it was raining & everyone was in the indoor pool and they left their towels etc on chairs which meant us parents had no where to sit. Big hint don't check out bang on 10am as you could be waiting a while for a lift if you are on the lower floors like us. But other than that, we all had a fantastic time, loved the unit, loved the prompt service with enquiries etc and we hope to return in the future. My only regret was not asking for a unit on a higher floor, only so I could watch the lunacy of the 'bungy jumpers' across the road (Quarterdeck blocked our view LOL). Well done to all the workers at Imperial Surf.

Room Tip: Try and get a higher floor above Floor 11. This floor is ok, but you could be waiting for a lift for...
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bundynelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review, April 24, 2014
Dear Bundynelle,
Thank you for taking the time to provide feedback on your recent stay. I am happy to hear that you enjoyed the beautiful views and found our staff to be friendly and helpful. I will pass on your compliments to our housekepping team who work very hard to keep the units clean. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.
Warm regards
Rajesh Shetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BreakFree Imperial Surf

Property: BreakFree Imperial Surf
Address: Imperial Surf 80 The Esplanade, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 125 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BreakFree Imperial Surf 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Laying claim to some of the best views on the Gold Coast, BreakFree Imperial Surf offers quality accommodation at a reasonable price. Located in the heart of Surfers Paradise overlooking the beach, all apartments have ocean views, some with sweeping panoramic vistas of the Gold Coast hinterland and surrounds. Perfect for a weekend getaway, mini-break or beachside family holiday, accommodation options include one and two bedroom apartments with large balconies, fully-equipped kitchen and laundry facilities, TV and security access. The resort offers a range of leisure facilities including a full-size tennis court, indoor and outdoor swimming pools, sauna, BBQ area and tour desk. Only a short walk will have you in Cavill Avenue where you can hit the shops or dine at one of the many cafes or restaurants. When the sun sets the Surfers Paradise nightlife takes over and all the nightclubs are only a short walk away. With the surf-patrolled beach directly opposite and the retail, dining and entertainment hub of the Gold Coast literally on the doorstop, the resort offers choice - whether you want to laze in the sun or party until the sun comes up. Maintenance Notice We are excited to announce BreakFree Imperial Surf will be undertaking an upgrade of the external balcony balustrades. This work is scheduled between from 20 April until 10 December 2015 and it will be carried out from 8am to 5pm Monday to Friday only. During this time there may be restricted access to the hotel entrance and limited access to some balconies. The tennis courts will be closed from 20 April until 15 October 2015. The outdoor pool will be closed from October 2015 until the end of the project, however the indoor pool will remain open from 7am until 9pm throughout this period. ... more   less 
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Also Known As:
Imperial Surf Hotel Surfers Paradise
BreakFree Imperial Surf Gold Coast/Surfers Paradise

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