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“Average, dirty and run-down”
Review of Focus Apartments

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Focus Apartments
Melbourne, Australia
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Average, dirty and run-down”
Reviewed November 7, 2009

For $110 a night for a two bedroom apartment, Focus is good value on the Coast. The Focus has lost it's focus. From the missing lightshades, peeling paint and broken furniture, this place has seen better days and the staff do nothing to enhance the experience. More of a "schoolies" or boys holiday pad, you will see lads coming into the lobby with slabs of beer on their shoulders ready for a few days of drinking.
Asked where a good seafood buffet was, the front desk staff didn't even know about the excellent restaurant just next door! The gardens are great, tennis court is well maintained, but kids drinking beer from bottles in the pool and spa was off-putting.
The two sofas in the lounge both had broken backs so were very uncomfortable to sit on.
The wardrobe had just 3 coathangers and a request to have more was ignored.
The downstairs restaurant has now closed, but a short walk (10 mins) away is Cavill Ave

  • Stayed November 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beanbagdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
Adelaide
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2009

We stayed 3 nights in a three bedroom apartment. The rooms were clean, the views were breathtaking and the positioning of the apartment in relation to surfers night life (important for 21 & 18 yr olds) and closeness to Movieworld and Dreamworld was fantastic. We will definitely be staying there again on our next visit. We are from Adelaide and we have seen some absolute shockers - this is definitely not one of those.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ourtrailier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 22, 2009

We stayed at focus earlier in 2004, we had booked apartments at the spot after viewing the rooms. It was a great experience, excellent rooms! Location, as everyone has said is certainly on of the best.
This time we booked over the phone, apartments 101 and 58. 101 was a luxury apartment and both apartments had sea views. In 101, all tiled but rooms had carpets. Dirty carpets, smelly rooms (because of the carpets), worn out and broken sofa, good kitchen, clean linen. In 58, all tiled, not that smelly like 101, clean linen, acceptable kitchen and crockery wasn’t too good. Both apartments had balconies and great views. The best feature of Focus for us was the hot water spa outdoors, next to the pool.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Auss1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wollongong
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 20, 2008

My family of five recently stayed at the Focus. T he only thing it had going for it was the beach veiw. The furniture in the apartment was very old, the cushions on the lounge were dirty, underneath where the stove was placed was all rusty. The bath had mould around it which was covered up with clear celastic ! Both toilets made strange sounds after flushing. The place is in desperate need of refurbishing.Got a frypan out to cook in to find it was dirty. The verandah was thilthy with only 2 chairs and a dirty table. Upon leaving told them we broke one plate, they charged us $3.60 for the plate. I would never stay at the focus again. Brisbane Family.

  • Liked — the beach veiw
  • Disliked — Very old,not clean
  • Stayed November 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Business service (e.g., internet access)
Helpful?
2 Thank mollywollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Queensland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 29, 2008

Our family of 6 were booked in for 10 nights. Upon our arrival, we walked into our apartment. The size and location of the unit was wonderful. The bathroom's were newly renovated and the decor was nice.

Our disappointment was the abundance of mold growing on the curtains. This was extremely off-putting. We did complain and someone did come to measure up for new curtains whilst we were there - a bit late for us though.

In addition to this there was an odour as if the unit had been locked up for a long time. The windows were cleaned mid-way through our stay...and what a difference!! It's a shame the apartment wasn't cleaned before we arrived. I think it would have given us a much better experience.

The common area - pool, gym, tennis & BBQ were beautifully kept and it was very pleasant to relax there.

Overall, I don't need flash but I do need "fresh".

  • Liked — Location
  • Disliked — Cleanliness
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MacksNQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 8, 2007

A few days after staying at this establishment, Focus Apartments, deducted money from our credit card, alleging that we 'trashed the place'. They were unable to produce any evidence, ironically we'd left the rooms in a better state than we'd found them! After a long, heated telephone call they eventually agreed to send us a cheque reimbursing the amount they deducted, but be warned this might be standard practice.

Stayed April 2007
Helpful?
5 Thank OzTouristEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 21, 2007

Myself and 3 friends recently spend a weekend at the Focus Resort, and although we where very impressed with the views, facilities and location of the resort, we ended up being the victim of a robbery that took place at the Focus Resort over the weekend effecting a number of apartments. The thieves left with all our luggage, leaving us to enjoy the rest of our stay with only the clothes on our backs and some random clothes that must not have been stylish enough for the criminals resell. When we informed the security staff, we found them to be arrogant and they told us that it was not there problem and this was a matter for us to deal directly with police. They also told us that this was in fact the second time this has happened to this hotel in the past 7 weeks, which had I known that information prior to booking this hotel I certainly would have reconsidered.

The management did arrive later in the evening for what we though might be to 'put our minds at ease', however he was only interested in pointing the blame, and informing us that there was no insurance available to cover our loss. Luckily we got to see the relief on his face when he discovered that not a single item of his own possessions had been removed from apartment (television, stereo, microwave etc). Strange how they took our cheap items but left the more expensive hotel belongings?

In summary, this hotel may be relatively cheap in comparison to other establishments, but with the add on costs of replacing our belongings I regret the decision to stay here. I would strongly recommend avoid staying at this hotel, and instead stay at a complex with more up to date security features and a better reputation of protecting and supporting the customer.

  • Liked — The Views
  • Disliked — Our room got robbed and we no got absolutely no support from the hotel management
  • Stayed May 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
8 Thank LiveToTravel2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pam_kay6, Manager at Focus Apartments, responded to this review, April 21, 2010
There is no record of this crime happening at this building and the incident would have been reported to police. Also there is no record of a similar theft occuring as the writer describes. The building has fob access only to each floor and security cameras in the lifts and public areas. No person can access any floors without a security fob. I hope this will ease readers minds as there have been no reported thefts as described in this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Focus Apartments

Property: Focus Apartments
Address: Focus Apartments 114 The Esplanade, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #30 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Focus Apartments 4*
Number of rooms: 55
Official Description (provided by the hotel):
Focus Apartments is situated at 114 The Esplanade, Surfers Paradise - we're the round, 32 storey, white building that's right opposite the beach. We are within easy walking distance of Cavill Avenue - the hub of Surfers Paradise. With convenient underground parking and intercom security access, Focus welcomes you to the Gold Coast, 365 days a year. ... more   less 
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Also Known As:
Focus Apartments Surfers Paradise
Focus Apartments Gold Coast/Surfers Paradise

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