All in all, I was happy with the quality of this place for what we paid. It was great value and in a good position, easy walk to Cavill Ave and very close to the beach, as well as bus stops to go to theme parks, shops, casino, etc.
Rooms were a little dirty and very old, kitchen and bathroom were VERY dirty. It was quite clear all the hotel staff had done since the previous guests left was change the sheets, as the dishes were dirty and the bathroom floor had hair all over the floor as well as someone's razor!
It was more the running of the place we were not happy with.
We had booked and paid for a 1 bedroom apartment. However we found out when we arrived that they were fully booked so we were given a 2 bedroom instead. "Great!" we thought. However we were then told if we so much as stepped foot int he second bedroom or bathroom, we would be charged as we had only paid for a 1 bedroom. And the doors to the 2nd bedroom and bathroom didn't lock so we just had to avoid these rooms! In my opinion, if they've had to put us up in a bigger room because they've overbooked, that's their problem. And our main bedroom door did not close (literally could not possible close, it was stuck open behind the bed...so if we had been in there with another couple of with kids, we wouldn't want that room as a 2 bedroom anyway!)
The second and biggest gripe we had was when it came to payment. We had paid a deposit before, then on arrival had to pay the remainder. We put the amount on our savings card (they had our credit card imprint as a bond but we didn't charge anythingt to his). The next time we walked down past reception, we were told they'd under-charged us for the stay. They had accidentally told us $54 less than they were meant to. That's fine, we'd agreed to the full amount so had no problem paying. What we DID have a problem with was that the receptionist told us she had charged the extra $54 to our credit card!! Without asking or even making us aware!!!! The worst thing about this was that we had not paid the original amount on the credit card so what right did they have to just go ahead and charge money to that without asking?? Especially as we had a whole week there, they had time to ask us or even easier, call our room!
I was very very happy with the pool, spa and sauna facilities, especially as this place was so cheap. Only problem was on Sunday the spa was not heated and no one is at the reception desk past 11am so we just had to forego the spa that day. Didn't think this was very good service as it was a cold rainy day, we wanted a warm spa!! Also the pool and spa area is not closed off exclusively to guests so we had a few non-guests coming in off the street after 5 when reception closed.
All this said, I do acknowledge it was cheap so really not too bad for what we paid. However a thorough clean of the room and review of customer service is highly needed.
- Official Description (provided by the hotel):
- Whatever holiday style you're dreaming about, let Anacapri Holiday Resort Apartments help you make the most of your stay on Queensland's fabulous Gold Coast. With a large range of accommodation options, plus beach, river and mountain views, Anacapri Holiday Resort Apartments are the smart choice for weekend getaways and family holidays when visiting the Gold Coast. Anacapri offers the opportunity for a truly memorable holiday with accommodation packages at affordable prices. Reservations made after same day arrival office hours are not guaranteed entry until the following day during office hours. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Cancelon, TripOnline SA, Hotwire, Agoda and HotelQuickly so you can book your Anacapri Holiday Resort Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Anacapri Holiday Resort Apartments Gold Coast/Surfers Paradise