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“Not worth the money”

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Anacapri Holiday Resort Apartments
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not worth the money”
Reviewed February 1, 2013

My wife and I recently stayed in unit 48, a 3 bedroom apartment on the 12th floor with our Daughter, Son-in-law and their 4 young children. The unit had plenty of room however, upon checking, all of the crockery was dirty and had to be washed before use, insufficient crockery and towels provided, one leg of microwave missing but proped up with the sink plug, oven hot plates dirty and very slow to heat up, lounge chair cushions needed replacing as you could feel the hard frame through them, large amount of hair in the ensuite shower, clothes line in bathroom broken and missing, handle on shower screen broken, screen kept coming of its track, rust around bath drain, bathroom cupboard falling apart, balcony railing wobbled and had a bolt missing (12th floor). Receptionist very rude upon arrival.

Room Tip: Don't expect to get what is showing on their web site. Best tip is "DON'T STAY THERE...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Noel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacapri_GoldCoast, Manager at Anacapri Holiday Resort Apartments, responded to this review, May 5, 2013
Please see the response above to your travelling companion
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92 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
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English first
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 9, 2013

We stayed there over Christmas with my famz and it was clean and nice... Nothing over the top just a good place to sleep and head to the beach... The people at the font desk were always very helpful. I would recommended for big families...

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank monkeynati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacapri_GoldCoast, Manager at Anacapri Holiday Resort Apartments, responded to this review, May 5, 2013
Thank you for taking the time to write your review. Our 3 bedroom units and 2 bedroom townhouses are particularly popular with families. We are happy you enjoyed your time here.
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2012

I stayed in a 3 bedroom apartment. The room wasn't cleaned properly when we arrived. There was still skid marks in the main toilet bowl, a hair electric with hair on the kitchen bench behind the microwave, the cups all had what looked like pulp from orange juice still on them, the wall in the main bedroom behind the bed had a orange sticky substance on it, the ensuit floor near the toilet had a mass of yellow/brown something left on the tiles and there was still hair in the shower. The whole apartment had an unpleasant smell.
The rooms defiantly need a make over and the cleaners need to do a better job.
If your a light sleeper or have a baby don't stay here as its very loud from the highway and alot of younger people seem to stay here and stay up partying at night therefor added another sound which made it hard to sleep aswell the walls are thin.
The pool and tennis court are good though and the BBQ area. All kept clean aswell.
It's a nice short walk to too Cavill Ave which is also an advantage.
Personally if your a family with little children, a light sleeper or like clean surroundings I wouldn't recommend staying here as it will put a damper on your holidays.

  • Stayed October 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michaelbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacapri_GoldCoast, Manager at Anacapri Holiday Resort Apartments, responded to this review, November 8, 2012
Dear Michaelbobby. I am sure you would understand that we are shocked and saddened by your review as we are more familiar with great reviews for our 3.5 star property. We have been unable to identify you as someone who has recently stayed at Anacapri so are unable to contact you directly. Whilst we endeavour to check all units after cleaners have finished, this is sometimes not possible when cleaners work long hours. Certainly if any of your issues had been raised with reception during your stay they would have been addressed immediately with either ourselves or the cleaners attending. We have addressed your concerns with our cleaning contractors and are ever diligent ourselves.
The Body Corporate rules state that at no time is noise to affect other guests, nor any excessive noise after 9pm. We do not allow parties at any time and noise is addressed immediately. We are a predominately family holiday accommodation site and the 3 bedroom units lend themselves to the larger family groups. We have an after hours telephone service to provide assistance through our on site resident management . This facilitates appropriate action being taken.
Please rest assured that if any concerns are raised we will address them with respect and diligence. We trust that your enjoyment of our facilities and our handy location helped make your holiday a fun time.
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Travelers are raving about these Surfers Paradise hotels

Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 20, 2012

Arriving late in the evening with 6 kids we were quickly settled in with a warm welcome from Lynn who was soooo helpful and was always willing to give help and assistance. All our theme park tickets were purchased through the front reception office which made things so much easier, with the load of kids and trying to find our way there. We were in a 3 bedroom apartment on the 16th floor. The apartment was lovely, clean, spacious. All the basic necessities needed and with a beautiful view from all sides of the apartment. I would definitly recommend this for families with young or older children. Its not to far from the central Surfers Paradise but not too close also to have all the hustle and bustle of the city life. I would like to say a special thank you to 'Lynn' who at the reception was fabulous and always had a welcoming smile. Pray we will holiday there again, with our families, friends and colleagues. Ia manuia. Molly.

  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
4 Thank Molly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacapri_GoldCoast, Manager at Anacapri Holiday Resort Apartments, responded to this review, August 27, 2012
So happy that you enjoyed your stay. We love the Gold Coast and hope to see you again. A joy to our job is having guests return again and again as we watch families grow. Judy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goulburn NSW Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 9, 2012

The minute we walked into the apartment, it was a nice feeling..... spacious, clean, well laid out, air conditioned, and all necessary equipment, own laundry,new washer & dryer, ironing requirements. Bathroom has bath as well as shower. Kitchen well equipped with stove and oven, microwave, new fridge. Tv has Foxtel as well, own private balcony with table and chairs, door to balcony also from bedroom. Plenty of storage space.
We were lucky to have found this venue on 'Travel Zoo' special deals, half price for 5 nights.
Thoroughly enjoying our stay. Full secured parking underneath, situated between Nerang River and the beach. Easy walking distance - we've already walked all over the place......
Oh! ..... and it has heated pool and spa, and gymnasium. Friendly, helpful staff. Will definitely be staying here next time we come this way.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
7 Thank LozandMike7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacapri_GoldCoast, Manager at Anacapri Holiday Resort Apartments, responded to this review, August 28, 2012
Dear Loz and Mike

We thank you for your great review of Anacapri and especially for posting your holiday photos. We would love you to come again and hope you joined our free VIP club for frequent visitors. If not please mention that you are a returning guest when you next organise a holiday with us and we will happily give you the benefits.

I love the view of hinterland and river, and your night shot of the wheel is just as it is.

Cheers for now
Peter and Judy
Managers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 27, 2012

stayed here with my family during a family holiday- it was wonderful, nothing to complain about, so then I booked it for myself and a group of friends for my 21st birthday a couple of months later, where we were greeted with a statement similar to ''don't you cause any trouble'' - how delightful!

Upstairs we went to unpack our bags, and check out our rooms. we were in the 3bedroom apartment.
I used the bathroom, and the toilet did not flush properly so a friend walked in to help, tripping on the lip of the edging into the bathroom which was raised about 3cms from the ground, with no covering, and broke her toe.
It begun bleeding everywhere and she was screaming in pain, i ran downstairs to ask for some assistance, explaining what had happened, and letting the staff know that there should have been some sort of strip on the edging, or it should be levelled to the carpet to avoid this,
the response i was given from reception was "We knew you would cause trouble here, a bunch of young party girls."
in shock i simply said "So... do you have a first aid kit!?"
in a frumpy mood the lady handed me some bandaids!!
that was the extent of the help we received, even after returning from the doctor etc. with the confirmation of a broken toe.

very upsetting!!!

  • Stayed June 2011, traveled with friends
    • Value
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Helpful?
4 Thank talisa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacapri_GoldCoast, Manager at Anacapri Holiday Resort Apartments, responded to this review, August 28, 2012
Dear Talisa.

It is upsetting to hear of your concerns on your return visit for your 21st birthday with your group of friends.

It was unfortunate that, in your group's excitement, and so soon after your arrival, that your friend stubbed her toe.

You may remember that our initial advice was to seek immediate medical attention from the nearby medical centre and offered supplies from our first aid kit as an interim solution only. Your group’s decision to enjoy the nightlife of Surfers Paradise on your first night instead of seeking medical help until a later time tended to take the urgency out of this unfortunate situation.

We certainly will always do our best to help but can only offer guests our advice and assistance and hope that it is accepted.

We certainly would welcome you back for a further holiday and we can assure you that your experience is the exception for our guests.

Kind regards
Judy and Peter
Managers
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Sydney, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 13, 2012

Beautiful views from our 2 bedroom apartment on the 13th floor (50) Apt located on the end of the building with wrap around balconies from the ocean to the river and much more. Apt. was comfortable with everything we needed at an affordable price. Spa, heated pool, bbq, tennis courts and a quick walk to the beach. Parking was provided under the building in secure parking. The reception was also able to book our tickets to the theme parks and save us the time queueing for ages in the hot sun.The apartment itself was a bit dated but had a washing machine, dryer, fold out clothes line, dishwasher (ours wasnt working at the time) air conditioner, fans in the bedrooms, ensuite and roomy walk in robe in the main bedroom.
Our main gripe was that because of all the beautiful large glass windows and sliding doors the sun heated up the apartment more than the air condtioner and fans could cope with. We did have especially hot days and found it uncomfortable trying to sleep at night as the air didnt reach into the bedrooms. Had the weather been more agreeable this apartment would have been ideal.

Room Tip: Apts. on the end of the building offer great views in three different directions. On the 13th floor...
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TraceyMurryOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Anacapri Holiday Resort Apartments

Property: Anacapri Holiday Resort Apartments
Address: Anna Capri 43 Enderley Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #120 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Anacapri Holiday Resort Apartments 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Whatever holiday style you're dreaming about, let Anacapri Holiday Resort Apartments help you make the most of your stay on Queensland's fabulous Gold Coast. With a large range of accommodation options, plus beach, river and mountain views, Anacapri Holiday Resort Apartments are the smart choice for weekend getaways and family holidays when visiting the Gold Coast. Anacapri offers the opportunity for a truly memorable holiday with accommodation packages at affordable prices. Reservations made after same day arrival office hours are not guaranteed entry until the following day during office hours. ... more   less 
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Also Known As:
Anacapri Holiday Resort Apartments Gold Coast/Surfers Paradise

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