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“Beautiful Spa Room and Great Staff”

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Watermark Hotel & Spa Gold Coast
Ranked #7 of 33 Hotels in Surfers Paradise
Reviewed March 7, 2014

We stayed at Watermark for 5 nights over New Years in a Spa Club King Room on the top floor. All the staff were incredible helpful especially the team at the tour desk. Your advice for the jet ski's was greatly appreciated and we had a blast! (thankyou!). Housekeeping staff were friendly and the room was always spotless when we came back.

The room was smaller than I expected, especially as we paid for the upgraded Spa Room. Bathroom was a bit tricky to negotiate, the toilet was right by the door so if you needed to go you had to work your way around the sink/door. I loved how the spa was inside but with full windows so you felt like you were outside.

The Club Lounge was great and well worth the upgrade! Evening canapés were delicious and the breakfast in the morning has a range of different options to choose from.

The location was perfect for us, a short walk to everything we needed!

The scent in the lobby, particularly on the top floor was a little too overpowering but that's a small negative for a great holiday. Thankyou Watermark :)

  • Stayed: January 2014, traveled as a couple
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2  Thank MelbourneAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded March 13, 2014

Thank you for your review. We’re pleased you had such a wonderful stay with us. We agree, the W Lounge upgrade really is great value for money including evening drinks and canapés, free car parking, Continental breakfast, WiFi and a midday checkout. We’d be happy to host you again soon!

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1,367 - 1,373 of 1,955 reviews

Reviewed March 4, 2014 via mobile

Stayed here at the Watermark in March for 5 nights. Booked for the superior twin room via Agoda and was given an early check in at 11am upon arrival. Reception staff was friendly and prompt with the check in process.

Room is clean and well maintained. Bathroom has a bath tub and a large range of amenities was provided.

Location of the hotel was good, 7 minutes walk to the prime area.

Stayed: March 2014, traveled with friends
1  Thank Vincentgbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded March 13, 2014

Thank you for your review. It seems as though you had a wonderful stay with us and we’re glad to see our team at check in were so very accommodating. We look forward to welcoming you to the hotel again soon.

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Reviewed March 3, 2014

We stayed 3 days at the Watermark in a Club King Room with ocean views on the 18th Floor. The package we purchased included chilled champagne on arrival, indulgent pillow menu, Peter Morrissey Essential amenities gift bag and spa treatment and dinner with spa and restaurant vouchers. The Watermark has recently received a major refurbishment and the rooms and amenities were well serviced and quite luxurious. The hotel boasts an array of facilities for guests to enjoy including a day spa and hairdresser, two pools and a gymnasium. Both pools were very clean and a good length for doing my morning laps. The beach and shops of Surfers Paradise are only a short stroll away. Skypoint is just over the road and is certainly worth going up to while you are there to take in the views of the Gold Coast. The piece de resistance is for just $55 per night upgrading to the W Lounge, which includes Continental Breakfast, Evening canapes and drinks, Free WiFi in lounge and your room, Access to the W Lounge for all day refreshments, Complimentary car parking and 12pm checkout. If you are staying here do yourself a favor and get the upgrade I can guaranty you won't be disappointed. We certainly enjoyed the hot and cold canapes, and the extensive selection of wines and beers won't disappoint.

Room Tip: If possible choose an Ocean View King Bedroom on the higher floors. The Views are brilliant.
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  • Stayed: February 2014, traveled as a couple
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1  Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded March 13, 2014

Wow. What a detailed and honest review - you said it all! Thank you and hope to host you again soon.

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Reviewed February 28, 2014 via mobile

Got spa package and 2 nights for over $500. Everything was less than expected of a 4.5 star hotel. Probably what you expect from a 3.5 star hotel.

Had ocean room but Q1 was blocking the view. There were no lights other than bedside lamps. The decore is old and a bit dreary looking. There was no microwave.

The pools are very small, about the same size as your stardard pools in most residential appartments.

Buffet breakfast had little choices and the chef was not particularly friendly.

Only bright note was very friendly staff.

Stayed: March 2014, traveled as a couple
1  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded March 6, 2014

Thank you for your review. We’re pleased to see that you found our staff to be friendly- customer service is really important to us so it’s great when we receive feedback like yours. We’re sorry that you were missing a microwave in your room- it appears you might have been expecting an apartment, not a hotel. We do have a delicious In Room Dining menu available in case you’d like to order something from that next time. You’ll be pleased to know that our Superior Rooms have been refurbished and our Deluxe Rooms are scheduled to be completed by the end of the year. Thank you again for your feedback. We’d love the opportunity to host you for a better Watermark experience if you decide to stay with us again.

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Reviewed February 27, 2014

I was on my honeymoon there and wrote to them before coming. They gave me a Complementary upgrade to a better room. and the view from that room was amazing. The staff there was very friendly too. And good breakfast.

Room Tip: Higher floors have very good view.
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  • Stayed: February 2014, traveled as a couple
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Thank pritipase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded March 6, 2014

Thank you for your terrific feedback. We’re very pleased we were able to accommodate you for your honeymoon. We’re glad you found our staff to be friendly. Again, thank you for your review and we look forward to hosting you again - perhaps on your anniversary?

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Reviewed February 27, 2014

We got a king deluxe ocean room. For a 4.5 star hotel, I found the decor to be really old and not up to standard, I will give this hotel a 3.5-4 star rating. Toilet were small, couch, carpet and bed head to be really old like it has been there for over 20 years +. The reception staff was a bit rude, not to me but to the guest they were serving in front of me. Outside pool and gaming room are tiny.

  • Stayed: February 2014
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Thank Truecritic2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded March 6, 2014

Thank you for your review and for giving us an honest opinion. We’re pleased you enjoyed the day spa - we often receive excellent feedback on the experience there so it’s great to see you also enjoyed this popular aspect of our hotel. We’re excited that all our rooms will be refurbished by the end of the year and hopefully we can accommodate you in one of these rooms if you were to choose to visit us next time. Thanks again for your review.

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Reviewed February 23, 2014 via mobile

I stayed 2 nights in Feb 2014. Good price . The room was clean. Friendly & helpful staff. I definitely recommend others to stay. Nothing to complain.

Stayed: February 2014, traveled with friends
Thank Travel_Chiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range: $103 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas and fitness centre. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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