We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The room was not great”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Watermark Hotel & Spa Gold Coast
Ranked #8 of 31 Hotels in Surfers Paradise
Reviewed July 28, 2013

We stayed in the hotel for 3 nights, the reception staff was good and very polite. But the room we got was not that great...it was a superior room on 12th floor and had the sea views which was great, but the room looked very tired. The bathroom was also not great either,had a very old look and didn't look very clean. Room AC would make noise of a aeroplane taking off each time it would start and stop in the night, People talking in the corridor could be heard clearly in room, infact each time the room next to ours would open their door it would feel as if some one has opened the door of our room. I woke twice the first night just to check if some one has opened our room..the house keeping needs to know the meaning of "MAKE MY ROOM TAG" all they would is simply tuck the duvet and arrange the pillows,but the bed sheet underneath would be left messy as it was in the morning.The room fridge was not filled in any drinks or beverages other then few caps of milk for tea and coffee,on second day the milk cpas were replaced with a tetra pack milk packet but didn't get any milk on the 3rd day ..not very happy overall with the room, especially when the hotel is rated 4.5 star. Definately feeling short changed...would like to get some of my money back.I have travelled a lot and had statyed in better 3 star hotels then this one..

Room Tip: Definately ask for room facing the sea, coz the other side rooms are facing the main road and it can...
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nitin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded August 15, 2013

Thank you for sharing your thoughts with us. We are glad to hear that our staff were polite but it’s a shame to read that your experience at the hotel did not live up to your expectation. We have passed your comments on the necessary departments and hope to have the opportunity to redeem ourselves in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,602)
There are newer reviews for Watermark Hotel & Spa Gold Coast
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,115 - 1,121 of 1,604 reviews

Reviewed July 28, 2013

We stayed for three nights for a relaxing winter break. All the hotel staff were very polite and helpful. We opted to pay the extra for the club lounge and were most impressed. Drinks and canapés and the continental breakfast were tasty and fresh with more than enough food to keep us satisfied.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded August 15, 2013

Thank you very much for your kind review and comments regarding our staff. We see that you had the opportunity to try out the W Lounge and really appreciate your feedback. We wanted to give everyone the chance to experience the W Lounge by including lots of benefits and a reasonable $55 price. It’s great to see you found the continental breakfast, evening canapés and drinks, car parking and late checkout worthwhile. We look forward to welcoming you back to the hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013

We arrived on Saturday evening for a stay after the football. We had a club room booked. The room was excellent, roomy, clean, great provisions, plenty of tv channels and a fantastic view from high over the Gold Coast canals.
The canapés served in the club lounge were very nice but only one serving....!
Drinks in the club lounge could be better, 2 basic wines, drinkable but not what we would choose.
Plenty of options for eating at the restaurant or close by.
Good breakfast and all in all a very good experience. The problem with no wi fi was not resolved but on speaking to the manager our evening meal was taken off the bill. That will get me back again.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Johns1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded August 15, 2013

Thank you for your review and 5 star rating. We were thrilled to read that you enjoyed your time with us overall and that you were accepting of a complimentary meal to make up for your WiFi issue. We are very pleased that you appreciated the provisions and cleanliness of your room and that you will be back. We look forward to hosting you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013 via mobile

Overall hotel was lovely room was really nice we had ocean views at requested, spa was beautiful would go back for sure ;) location was easy waking distance to shops and food.

Cons - upgrade to club wasn't really worth it i don't think during the day if you wanted to snack all you had were cookies and softdrink would have liked to see a bit more varity. You are to have breakfast in the club room but I couldn't see why we were given the upgrade option and to pay more if it was just a continental breaky and not a hot one like the other guests in the hotel down stairs ?

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank sarbear01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded August 15, 2013

Thank you for your review. We are very pleased to read that you enjoyed your room, our day spa, and the hotel’s location. The W Lounge $55 upgrade includes evening drinks and canapés, continental breakfast, free car parking and late checkout and most guests comment that it is great value so we were disappointed to read that you thought it was just breakfast. We hope to have the opportunity to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

We spent a few days here in July school holidays. Although we had a nice time it wasn't due to our accommodation and a four star hotel this definitely is not. My husband had the obligatory $200 deposit taken from his credit card but what for I'm not quite sure as there was no mini bar for us to raid ! We were told most guests go over the road to a local convenience store for drinks etc.

There were no drawers in the refurbished room, absolutely nowhere to keep underwear, t shirts etc. We resorted to lying them over the back of the 2 seater sofa. Why on earth was that in the room anyway ? It was positioned at such an angle that you couldn't sit and watch TV neither could you admire the view.

There was one bedside table in between the two queen beds which made it uncomfortable to read in bed for the person in the other bed (our son). One reading lamp for 3 people.

A charge to park the car of $15 a day .. We found on street parking.

No free wi-fi ... We went without.

On the plus side ... The room was clean, reception staff friendly and helpful.

Will not use this hotel again.

Stayed: July 2013, traveled with family
Thank Meganandellasmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded August 15, 2013

Thank you for your comments on your recent stay with us. We are pleased that you found our rooms to be clean and reception staff helpful and friendly. It is most disappointing to read that we did not meet your expectations in other areas. Due to customer feedback, the hotel removed mini bars from rooms to provide space for guests to store their own items. Please be aware that drinks and snacks can, however, be purchased from Za’Ba on the ground floor. We apologise if you were not informed of this. We have also recently introduced $10 for 24 hour WiFi use which is very competitive with other hotels in the area. Thanks again for your review, we would love to welcome you back to the hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013 via mobile

I've stayed at the watermark twice now and found both stays to be much more pleasant than other hotels on the Gold Coast.

From the beginning to end, rhe staff were bery friendly and helpful. We stayed in the refurbished rooms which were very nice and comfortable.

Having two pools and spas makes it very helpful. We had an alternative to go to if we found one too crowded. There was a games room which was fun for kids as we've never seen that in a hotel before. There was also a guest laundry which is helpful for longer stays.

We went to waves for the Buffet breakfast and were pleasantly surprised. The ambiance was beautiful, with lots of natural light coming in the glass walls and a nice garden and water feature. The food was really great. There was a lot of variety and all the food was very fresh. The staff were quick to replenish food (at the Hilton when food ran out it was a long time before they actually replaced anything so we couldn't even have eggs). The staff were friendly and efficient. Nice place to have breakfast.

It was a good location - short stroll to the beach and shops.

We loved it and would definitely recommend it!

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Roxanne888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

Stayed at this hotel from 31st May to 9th June. Requested for re-furnished room but was given the older room during check-in. The room looked tired and was small for our family of 4. No space for our 2 luggage. Requested to change to the refurbished room and we managed to get the room the next morning. We did not get to use any of the hotel facilities or eat at the hotel, hence cannot comment. The whole stay was a very average experience. Location was quite good, walking distance to Cavill and the beach.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mjcanangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Surfers Paradise hotels
0.3 mi away
Novotel Surfers Paradise
Novotel Surfers Paradise
#14 of 31 in Surfers Paradise
472 reviews
0.8 mi away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#7 of 31 in Surfers Paradise
1,655 reviews
0.6 mi away
Mantra on View Hotel
Mantra on View Hotel
#10 of 31 in Surfers Paradise
2,807 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Mantra Legends Hotel
Mantra Legends Hotel
#9 of 31 in Surfers Paradise
2,409 reviews
0.8 mi away
QT Gold Coast
QT Gold Coast
#5 of 31 in Surfers Paradise
2,724 reviews
0.4 mi away
Hilton Surfers Paradise Hotel
Hilton Surfers Paradise Hotel
#12 of 31 in Surfers Paradise
3,293 reviews
Show Prices
Show Prices
Show Prices

Been to Watermark Hotel & Spa Gold Coast? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range: $101 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas and fitness centre. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline, Agoda, Ctrip TA, Travelocity, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Watermark Hotel & Spa Gold Coast reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing