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“Good decent hotel”

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Watermark Hotel & Spa Gold Coast
Ranked #7 of 33 Hotels in Surfers Paradise
Reviewed June 4, 2013

We were 4 girls staying at the Watermark hotel, the location was great and we could walk everywhere we wanted. The parking fee was also included for our rental car. I felt that the surcharge was a bit high for paying with my credit card. The buffet was also a bit pricy for the usual breakfasts available. Rooms were neat and staff friendly. Helped us book a dolphin swim. The pool area was also neat and we enjoyed the hot tub infront of the hotel in the evenings.

Room Tip: Dont take a room close to a lift...bit noisy.
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  • Stayed: July 2012, traveled with friends
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1  Thank PioniB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded June 13, 2013

Thank you very much for your comments. We are glad you and your friends enjoyed your stay and that you appreciated the convenience of our location. Please note, our credit card surcharge and breakfast charges are comparable with many other hotels in the area. Sounds like you had a great time on the Gold Coast. We look forward to welcoming you back to the hotel.

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1,434 - 1,440 of 1,897 reviews

Reviewed June 1, 2013

We stayed at the watermark for three nights. Early check in, greeted by the friendless staff started off our stay quite pleasently. However, after that most things weren't as good. Found the room to be outdated and our toilet seat still had urine stains on it. Ordered some room service and found the food to be tasteless and the food and beverage attendant not very pleasant at all. Following that experience we decided against trying the restaurants inside the hotel.

We still did wander past those restaurants to see what they were like. Waves seafood buffet did not look appertising at all even with limited variety of food. Amalfis looked appealing however we did not give it a try. The bar, well the atmosphere there was wonderful.

The staff were more than helpful and were all very welcoming.

  • Stayed: May 2013
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1  Thank thebigEs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded June 13, 2013

Thank you for your feedback. We are pleased to read that you appreciated the friendliness of our staff. However, we were disappointed to read that some elements of your stay were not rated highly. We hope to have the opportunity to redeem ourselves in the future and welcome you back to the hotel.

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Reviewed May 28, 2013

Stayed for 5 nights. A great place during the time throughout January 13. Very close to the beach, shopping and theme parks. We travelled to Movie World and the other theme parks and very good travel options via bus etc.
The hotel was nice but have had better, but must say that the restaurants are good.
I enjoyed the bar there at the hotel. The bar staff were nice and great to have a chat with. Great sports viewing and the hotel staff were beneficial in what we wanted to do throughout the week that we were there. Thanks Watermark.

  • Stayed: June 2012, traveled with family
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Thank Macca069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded June 13, 2013

Thank you for taking the time to review your stay. Excellent to see that you were happy with our location and our restaurants. We will also pass on your feedback to our bar staff. We hope to welcome you back to the hotel in the future.

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Reviewed May 28, 2013

Rooms are spacious and clean. We got to check in early which was nice after a morning flight. Don't catch a taxi from Gold Coast it's expensive ($60). Was a nice choice for a mini break. W lounge is worth the extra.

  • Stayed: May 2013
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Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded June 13, 2013

Thank you for your kind comments. We are very pleased to see we could check you in earlier than usual and enjoyed the W Lounge. It is a new offering in the hotel and we are thrilled to say that it has proven very popular so far. We look forward to welcoming you to the hotel again soon.

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Reviewed May 28, 2013

Take the W package,includes free wi fi,buffet breakfast with the option to pay for cooked breakfast menu,free parking as well as canapes and open bar for one and a half hours in the evening.
The W club is self serve,has a coffee machine which makes a pretty passable cappucino this is available all day,lovely to come back to the hotel and use this retreat to unwind.read the daily papers and upmarket magazines.
There is a hostess who keeps an eye on things,all in all a great idea.
Rooms very comfortable,tea and coffee making and Peter Morrissey toiletries
Staff all very helpul and friendly,the inhouse bar is handy but is a bit dark and could do with an update.
Stayed three days and we are return guests.

  • Stayed: May 2013, traveled as a couple
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Thank janjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded June 13, 2013

Thank you for your review. It is always great to see loyal guests like yourself returning to the hotel and we are delighted to read that the W Lounge to be a highlight of your trip. We are planning a refurbishment of the bar so hopefully you will have the opportunity to see this on your next visit. We look forward to welcoming you back to the hotel in the future.

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Reviewed May 28, 2013

I purchased a "Romance" package which was meant to include a bottle of wine and chocolates however upon check in there was nothing in our room. I had to request for this to be sent up and the reception desk wasn't even aware of the promo and this took a while to explain.
Also, purchased car parking and breakfast but you should purchase the W Lounge extra as it's cheaper to do this than purchasing the items seperately. Overall the hotel was nice, but nothing to rave about. Only good plus was the W Lounge which allowed for free drinks and nibbles. Was definitely worth the extra $50/night.
No rooms have balconies which is a bit sad being so close to the water and you cannot select water view rooms, it's luck of the draw (which we were lucky enough to get!)

Room Tip: make sure you request ocean view room in your booking to get one
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  • Stayed: April 2013, traveled as a couple
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Thank ney088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded June 13, 2013

Thank you for sharing your thoughts with us. We are very pleased to read that you enjoyed the inclusions and value of the W Lounge package. We sincerely apologise that your wine and chocolates were not delivered as promptly as you would have liked, but are glad that we were able to deliver after you contacted reception. Thank you again for your review. We hope to welcome you again to the hotel soon.

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Reviewed May 28, 2013

Stayed there 2 nights wonderful hotel and staff, the rooms were large and comfortable..very close to the beach and wonderful restaurants. The restaurants awesome, the Brazilian restaurant close to it was nice and others.

  • Stayed: May 2013, traveled with family
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Thank TianStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded June 13, 2013

Thank you for your review. We are very proud of our location - being just a block from Surfers Paradise beaches and are very pleased to see you enjoyed the hotel and our rooms. We look forward welcoming you back one day.

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Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Luxury Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range: $104 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas and fitness centre. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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