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Watermark Hotel & Spa Gold Coast
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Reviews (2,010)
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All reviewswaves restauranttram stopbuffet restaurantgold coastdeluxe roomper daylight railcar parkcentral locationwould stay againacross the roadcavill avesurfer's paradiseocean viewwalruspoolssurfers
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1,554 - 1,559 of 2,010 reviews
Reviewed May 13, 2013 via mobile

We booked a 2-night package stay here just before Christmas. Our deluxe room was clean and spacious with a comfortable king sized bed. We ordered some extra pillows off the pillow menu which was great. We had an ocean view room which also was mostly a view of Q1, but that's okay.

The swimming pools were small and were chilly even in summer coz of the winds. Our 18-month toddler still managed to enjoy herself though.

Our package came with a buffet breakfast on 2 mornings. It was the same on both days. The spread was decent (though it would be nice to have a wider selection of fruits) and the omelette station was great.

The location of the hotel is convenient with an easy walk to the restaurants and shops in Surfer's Paradise.

Overall our family had a very good stay at the hotel and we would recommend it to others.

  • Stayed: December 2012
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Thank vsej1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded May 29, 2013

Thank you for your comments. We are delighted to see that your family enjoyed their stay last December and we hope to welcome you back to the hotel in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

Having stayed at the Watermark a couple of years ago, it was a great coming back. The new games room and pillow menus were great, as is the 'W Lounge' package option. Also loved the smart tv in our room!

  • Stayed: May 2013, traveled as a couple
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1  Thank EllaYaldwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded May 29, 2013

Thank you for such excellent feedback and the opportunity to host you again. The W Lounge has been very popular since opening and guests often comment that it really is great value for money. We are really glad you enjoyed the games room and smart TVs, which are some of our hotel’s new additions. We look forward to welcoming you back to the hotel again one day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013 via mobile

I stay at the watermark on a regular basis for business.

It's my first choice of hotels on the Gold Coast.
Their service is fantastic, I book directly with their super helpful and always obliging reservations agent "Karina" who always locks away my fave room for me (no other hotel does this for me)

The hotel is spotlessly clean, reception and duty managers are always highly professional and polite.

The rooms are compact, but very well equipped. And best of all, the rooms are very quiet, and the beds are incredibly comfy. As a business traveler, the ability to sleep is paramount to me!

Stayed here last week, and was as happy as my previous stays.

Would highly recommend to anyone seeking a quiet, low key and professional establishment

  • Stayed: May 2013
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1  Thank Mrmukk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded May 29, 2013

Thank you for taking the time to pass on such kind feedback. It makes us very proud to hear that we are your first choice of all hotels on the Gold Coast and that you are a loyal guest at Watermark Hotel & Spa. Your commendation on our reservations team member that regularly books your favourite room has been recognised and passed on to management. We look forward to welcoming you back to the hotel on your next trip to the Gold Coast.

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Reviewed May 7, 2013

We are fairly regular visitors to the Watermark as we always enjoy the location, hotel and its staff. A couple of days here always feels like a weeks holiday. This time was no exception, but because it was my birthday, we indulged a little by staying on the top floor in a Premier Suite with it own spa area. Pure luxury and the only regret it was for one night. We ate in the Amalfi restaurant and I simply can't understand why this restaurant is not solidly booked out. The meals, ambience, food standard, wine choice and staff are all of a very high standard. The next morning there was a small issue over a slow breakfast delivery and the manner in which the hotel's Guest Services Manager rectified the issue to our complete satisfaction, underscores just how much this hotel really, genuinely care for their guests and deliver a memorable experience while staying at the Watermark.

Room Tip: Indulge yourself and book the Premier Suite!
  • Stayed: May 2013, traveled as a couple
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Thank Murray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded May 9, 2013

Thank you for your wonderful feedback. We are thrilled to see you are one of our loyal guests and had the opportunity to experience our luxurious Premier Suite. We appreciate your positive thoughts on Amalfi, our Mediterranean restaurant, and have passed these onto the Amalfi chef. Caring for our guests and providing them with an outstanding experience is of the utmost importance to us. We hope you had a fabulous birthday and look forward to seeing you at the hotel again soon.

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Reviewed May 3, 2013 via mobile

Stayed at the Watermark Hotel for 3 nights last year for work. It is a lovely hotel with great views of the nearby Nerang River. Checkin/out is quick and the staff are friendly. The Watermark is just around the corner from the Q1 building (with observation deck) and a short 10 minutes walk to the famous Caville Ave shopping / entertainment area. On Wednesday and Fridays nights you can stroll through the Surfers Paradise beachfront Markets as well. Rooms in the hotel are comfortable and clean. The buffet restaurant (breakfast / dinner) serves tasty meals and has a nice, relaxed atmosphere. They have a delicious dessert selection (chocolate fountain, cake slices, ice cream). Highly recommended.

  • Stayed: September 2012
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Thank Vti07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded May 9, 2013

Thank you for your fantastic review. Our guests often compliment us on our location- there is always something happening here in Surfers Paradise from festivals to entertainment to beachfront markets. We are very happy to hear you appreciated our guest service and Waves restaurant. We hope to welcome you back to the hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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