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“Girls pamper in paradise trip... Only 1 negative!”

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Watermark Hotel & Spa Gold Coast
Ranked #8 of 32 Hotels in Surfers Paradise
Melbourne, Australia
Level Contributor
114 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“Girls pamper in paradise trip... Only 1 negative!”
Reviewed March 24, 2013

We had planned this girls trip for 10 months so we were very excited to finally be on our pampering holiday.
We knew we were staying somewhere really special as soon as we arrived at Watermark Gold Coast, it was visually very nice.
We were warmly greeted at reception and very impressed that our rooms were ready 3 hours before our scheduled check in time which was wonderful as we had only about 3 hours sleep in 2 days and could take some much needed rest time.
Our rooms were very clean and comfortable with lovely decor.
For $15 per night our hire car was securely parked in the underground carpark at Watermark.
We were on the 11th floor and highly recommend this floor as we had no street noise and the curtains completely blocked out the sun and streetlights, which made for a comfortable nights sleep.
Housekeeping was of a very high standard with very friendly and efficient staff.
Room service meals menu had great choices itch very reasonable prices and promptly delivered.
Breakfast was equally as good, especially the omelettes and eggs freshly cooked the way you prefer them.
Thanks to Michael at breakfast for the tips and hints he provided on places to go, see and do etc.
We dined at the Amalfi restaurant at Watermark. Great menu, delectable cuisine and very reasonable prices.
Our second last day we were pampered at L'Aqua spa at Watermark, "WOW" this place is amazing, we were treated like queens from head to toe! Highly recommend L'Aqua to anyone, the staff are beautiful and the prices we really reasonable.

***** On the negative side. *****
Before we went up to our rooms we asked the concierge, Daniel, if he could kindly call the Q1 restaurant and make a dinner reservation for us for Saturday night, Daniel responded "you don't need to book as its doesn't get that busy that you need a reservation to be made", we asked could he please just call but he again said "it's really to necessary". In hindsight we wish we had demanded he call because we went to the Q1 at 7pm only to be refused as there was a wedding reception which had booked the entire restaurant & observation floor and as we had pre purchased our 4 tickets online we then had unusable tickets totalling $120 all because of the laziness of 1 person not obliging by making a simple phone call as we had asked. We could not go the next day because we had an earlier flight home and Saturday night was to be our "special dinner" for our last night of our holiday and had the phone call been made by the concierge 2 nights before this we could have made an informed decision to go on the Thursday or Friday.
Our greatly anticipated holiday ended on a real negative note with a $120 loss all because of 1 persons can't be bothered attitude!!

  • Stayed March 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank 1986couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, April 4, 2013
Dear Kim, Chantel, Lauren & Claire

Thank you for taking the time to write your feedback on TripAdvisor. We were happy to read that you enjoyed your stay whilst on your girls pamper weekend away. Your praise about the clean and comfortable rooms is greatly appreciated and are thrilled to see how our product has delivered the services you expected.

Management and Staff are delighted to hear that you will be returning to the Hotel next year in March on yet another pamper weekend away. Rest assured that on this occasion the Watermark Hotel & Spa will make sure your dinner reservation is made in advance at the Q1 Restaurant and the hotel will gladly pay your entrance fee to the Restaurant Observation Deck at Q1.

We look forward in welcoming you back!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
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English first
Cairns, Australia
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 20, 2013

On a recent stay at this hotel, I was looking foward to the Eggs Benedict at the breakfast buffet I had enjoyed in the past. Much to my disappointment, on enquiring with a staff member, they were not available. I opted for the pancakes. Ten minutes later that staff member delivered to my table, you guessed it, 2 yummy eggs benedict. I was most impresssed. A gold star for service. The pancakes were good also! The Watermark is a comfortable enough hotel, well located, good bedding, but I would not rate as 5 star. Yes, the $15 parking fee per day as a guest did not go down well

  • Stayed March 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jkochaustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mermaid Waters, Australia
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 16, 2013

We

My wife and I had the buffet dinner last night at the Watermark Hotel, Sufers Paradise and let me tell you, save your money and go elsewhere. Ordinary is the first word to come to mind. The standard and quality of food presented makes Mc Donalds look absolutely gourmet. The decor is really of cafeteria chic and the staff seem uninterested and can't wait for knock off. Shame, we were expecting a whole lot more, and for the high charge should have got it. Really misses the mark. I,d rate it 2/10.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Markyb55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuket, Thailand
Level Contributor
240 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed March 11, 2013

Small pokey little rooms with old fittings. Needs a refurb badly. Air con non existent, under sized beds, tiny bathroom with old fittings. Even the hot water jug (worth maybe $10) is hard to use because it is bolted down. It costs $15 a night just to park your car in the small hard to manouver car park. Hotel is hard to access because of the current road works. Never again, there are many many better hotels at the same price bracket.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, March 27, 2013
Thank you for posting your review. All feedback is valuable to us and we are very disappointed to read you were not satisfied with your stay. Please be aware that we are in the process of refreshing the hotel and currently undergoing standard room refurbishments. We are really excited about the results so far and hope we have the opportunity to provide you with a more positive experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
77 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 9, 2013

I have stayed at this location far too many times.

The rooms are nice, the beds are comfortable and the staff are polite. The easterly facing rooms have great ocean views.

The restaurants and bar are welcoming after spending the day in one of the conference rooms. Great location with easy access to all Surfers has to offer.

Can be a pain with parking though when it is peak season.

Room Tip: Any room is suitable here but the ocean view offer a better outlook,
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, March 27, 2013
Thank you kindly for your feedback. We aim to provide exceptional service across all areas of the hotel and appreciate your comments about our rooms, staff and restaurants. We would like to let you know we have valet parking available to save the ease of parking during peak periods. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batemans Bay, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 9, 2013

we stayed three nights in this excellent motel, the staff were amazing, the food divine! Amalfi is an experience in food that is unsurpassed. Management should be so proud of their staff, especially Megan and Jayson King, the chef. We loved the food experience at this amazing place and would recommend it to all. We will be back, both for the comfortable motel and the food!!!!! Well done all

Room Tip: just go and try it for yourself
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank joy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, March 27, 2013
Thank you for your fantastic comments. We are delighted to read you enjoyed your stay and Amalfi Bistro & Wine Bar. We will be sure to pass on your compliments to our staff and appreciate your positive feedback. We look forward to welcoming you back to the hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 5, 2013

I was really impressed with this hotel. The beds were so comfortable, the rooms were nice and clean and had a great location! The staff even upgraded us to a deluxe room, thanks! The only thing i was dissapointed it was lack of communication by the reception. No one advised us there was an extra cost for parking, a surcharge on credit and upon checkout we were told we were supposed to pay a $100 cash deposit but werent asked when we checked in....very confusing.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LRJ93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, March 27, 2013
Thank you for your kind feedback and your comments about our comfortable beds, location and staff. We would like to apologise for the miscommunication at reception. Please be aware, this issue has been address internally. Once again, thank you for your feedback, we hope to have the opportunity to welcome you back to the Watermark Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Watermark Hotel & Spa Gold Coast

Property: Watermark Hotel & Spa Gold Coast
Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas and fitness centre. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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