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“Luxurious & Relaxing”

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Watermark Hotel & Spa Gold Coast
Ranked #8 of 32 Hotels in Surfers Paradise
Auckland Region, New Zealand
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Luxurious & Relaxing”
Reviewed November 18, 2012

My partner & I stayed in a Deluxe King Room, on the 20th floor. Upon arrival the concierge/valet were welcoming & remembered us! :) Walking into the hotel, it smelt beautiful, it was bright, immaculately clean & the staff were all smiling. It definitely oozed that holiday/hotel feeling!

The room was perfect! Clean,quiet, and beautiful furnishings. The bed was amazing & I wish I could have taken it home! So comfortable & new. Overall we loved the room,the people & the service. The bathroom is lovely & the little soaps, lotions etc smelt great!

I recommend The Watermark hotel for anyone/couple who would enjoy a luxurious, welcoming & relaxed stay. Ps the pool is beautiful & as we attended the Breast Cancer foundation ball elsewhere, the Elixir Hair Salon downstairs did and amazing job with my hair! A+++

Thank you!

Room Tip: "Definitely get the Buffet Breakfast @ the Waves Restaurant"
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 22, 2012
Thank you kindly for your wonderful comments. We really appreciate your feedback and are delighted to hear you had such a fantastic experience. We hope to welcome you back to the hotel again in the future!
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
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English first
Surfers Paradise, Australia
Level Contributor
132 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 17, 2012

We stayed at the Watermark for one night in Room 1701. The ocean view was nice (through the buildings). NB the hotel rooms do not have balconies. Our room was very quiet with no traffic noise and away from the lift. The bed and pillows were extremely comfortable.

Check in, and out, was very quick and efficient.

Unfortunately the weather wasn't very good so we didn't make use of the pool areas but they looked nice.

We found the location was central to Surfers but out of the hustle and bustle and away from the noise of nightclubs, just a short walk to the beach, restaurants and shops and opposite the Q1 (which is worth a visit to the top).

The breakfast buffet was good and catered for all tastes, although the food wasn't replenished as quickly as it could have been.

Room Tip: Room 1701 had a good ocean view, was quiet - away from lifts with no traffic noise. I think the hig...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotters005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 22, 2012
Many thanks for taking the time to post your review. We are happy to hear you enjoyed your stay and are glad you were satisfied with your room. We hope to have the privilege of welcoming you back to Watermark Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forster, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 17, 2012

My family spent 2 nights at this establishment. As a 4.5 star property it lived up to this rating. Rooms were comfortable, and had all you needed. Mini bar was not stocked, but able to get anything via room service, or go to the bar, personally a great idea if you don't have a large budget so you don't get caught spending on unneeded items. Staff were great, we arrived very early, and even though our room wasn't ready, they managed to find something for us, (great as they were booked out). The location was very good, just a stroll to Cavil Ave, and same to the beach, which meant not having to move our car. I was surprised to have to pay for parking, as I think this should be hidden in the rate. Overall, worth the stay. Would recommend to everyone.

Room Tip: They have great eateries, but also a lot available in the streets close by.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scrobo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 22, 2012
Thank you for your feedback. It’s lovely to hear such positive comments about our staff, rooms and location. Please be assured that our parking prices are comparable with similar hotels in the area. We are pleased you enjoyed your stay with us and look forward to welcoming you back again soon.
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Brisbane, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2012

We are currently on our 2nd night of a 3 night get-away. We have stayed here once before, and have returned to the Watermark as its central to everything we want. The beach is a short 5 minute walk up the street, and there are a number of dining options close by. Our room consists of 2 x double beds as we are 2 adults and 1 child (11). This is comfy for us. The beds are a little harder than we are used to but still slept well. THIS can't get the safe to work but this is no biggie. The 11 yr old has given the pool and games room a workout. Myself and hubby have used the gym once or twice during our stay also. The staff are pleasant to deal with. We had to pay for our Parkin ($12 per night) but I didn't mind as I got a very good deal online for our stay. We have eaten breakfast on a previous stay at the buffet here, but I would have to say the OMG Cafe across the road is very good value for money. Overall, we would stay here again, but only with a good deal.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twilightgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 22, 2012
Thank you for your comments. We are pleased you enjoyed your stay and wanted to let you know we have just ordered new safes which will be much easier to use. We look forward to welcoming you back to the hotel.
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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 13, 2012 via mobile

We spent a week here. My 5yo daughter & husband, really enjoying the pool, jacuzzi, and the buffet breakfast.

The location is quiet, but nearby to many convinent stores, walking distance to the pretty beach, and 15minutes to Calvil mall area.

Overall is good :)

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Escoklat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 22, 2012
We are glad you had a pleasant stay and appreciate your comments. Thank you for your feedback, we hope to have the pleasure of welcoming you back to Watermark Hotel & Spa in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 12, 2012

First impression, nice brightly lit lobby with high ceiling. The front staff were friendly. We were given a room even though we arrived there at 10am. Room looks good with big clean comfy bed. Though we don't have the surfers paradise view, the opposite side still looks good (see pictures). Hotel is just opposite Skypoint. 5 mins walk to the beach. There are lots of eateries just across the street so finding food is not a problem. If you are looking for a quiet place to stay but yet close to nearby amenities. Look no further.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AhPek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 14, 2012
Thank you for your comments and taking the time to let us know about your Watermark experience. We always endeavour to provide exceptional guest service and make guests comfortable during their stay and are thrilled to know that you were very satisfied with your stay.
We hope you will return again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
339 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed November 5, 2012

We stayed there during our OZ trip and were glad that we chose this hotel. The hotel itself is well equipped with all amenities and the slot machines at the bar were a major draw.
When places shut down as most do in OZ land, the bar and the machines kept us good company.
The hotel's location is a major draw and is a walking distance from all thats to be done at Surfers. The bus stop nearby also helps as its well connected to major attractions.
The concierge was very helpful to guide us throughout our stay. If one has a dietary preference, almost everything is within 5 mins walk of the hotel.
The room we got had an amazing view of Surfers and the room size was a plus as well.
Would definitely stay here during our next trip to Gold Coast

Room Tip: We chose on the higher floor which I guess would be the Club Watermark and were very happy with the...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Akash78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 14, 2012
Many thanks for taking the time to post your review. We are delighted that you enjoyed your stay and were impressed with the room, facilities and our gaming lounge. We agree that the hotel is in a great location, being just a few minutes’ walk to Cavill Avenue and the beach! We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Watermark Hotel & Spa Gold Coast

Property: Watermark Hotel & Spa Gold Coast
Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas and fitness centre. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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