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Mantra Sun City
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Reviews (2,437)
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All reviewswater slidestram stopthe gold coastbuffet breakfastindoor poolbedroom apartmenttennis courtsgreat facilitiesocean viewfamily holidaylight railwould stay againbit datedlounge roomgreat roomacross the roadfull kitchen
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2,028 - 2,033 of 2,437 reviews
Reviewed August 4, 2013

Stayed here 2 weekends ago and was pleasantly surprised how spacious the 2 bedroom apartment was. Represented very good value for money. Location is great and easy walking distance from shops, cafes and restaurants.
Our stay however was marred by incompetent, rude and unhelpful check in staff. Fed us lies all day about when our room would be cleaned and available. When one of our guests became very ill they were told to just wait on the couch and offered no advice as to when the room could be accessed.
Also there appeared to be several functions going on like hens night and 21sts. Hotel was very noisy over night and when reception was contacted regarding the noise nothing changed with the noise levels.
Rooms were great but staff were simply young and incompetent. They should not be working reception at a 4.5 star hotel.

  • Stayed: July 2013, traveled with friends
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Thank mmij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded August 5, 2013

Dear mmij,

Thank you for taking the time to provide a review based on your experience at Mantra Sun City Resort.

We are very pleased that you enjoyed your room and it was suitable for your short break.

I do however offer my apologies that there was confusion regarding the check in times for the room, we offer a 2pm check in and a 10am check out, anything outside of these parameters if managed on a case by case basis.

Surfers Paradise does attract many diverse groups of guests to the coast for all different types of social occassions, we offer a security service overnight and from early on the weekend to aleviate any noise complaints, these can be directed through to our reception team who will liaise with the security contractor's to ensure guests comfort levels are not disturbed.

Once again we do thank you for your feedback and do hope we get the chance to welcome you back to Mantra Sun City Resort in the future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013

We stayed midweek in July in a two bedroom apartment which was huge and well-appointed. The inside was spotless but the balcony floor and outdoor setting could have done with a wipe down. Two electric fan heaters were not sufficient to heat the space and while opening the dishwasher I got a slight electric shock while the heaters were going. Although we were on the 14th floor the water pressure was good and lifts were readily available and fast.

Service was friendly and efficient. Toiletries smell divine. The beds were very comfortable but the resort is on a busy corner so we got traffic noise early in the morning and the surf could be heard at night. Although the decor could do with an update, it wasn't as horrendous as some reviewers have made it out to be. We intend to return one day and take full advantage of facilities as we only stayed one night.

The ocean view was great and resort facilities included 3 pools, a gym, 2 saunas and a spa. However the steam sauna was not working at the time. Also when turning on the air conditioner a grating from the ceiling swung open and hit my husband on the head. More maintenance needs to be done around the place by the looks of things.

Sayas restaurant had a great buffet breakfast for $20 a head if booked the previous night. Although Asian guests are catered for, we had a German visitor with us and it would have been good if some ham and cheese was provided to cater for northern European guests also.

Room Tip: Ocean view is worth the extra outlay
  • Stayed: July 2013, traveled with friends
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Thank rosaposer165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded August 4, 2013

Dear rosaposer165 ,

Thank you for taking the time to provide valuable feedback regarding your recent experience at Mantra Sun City Resort.

We're pleased that you enjoyed your stay with us and take on board the maintenance issues you have raised, we will certainly attend to those.

We hope to get the chance to welcome you back in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

We took this 2 night deal from the internet, choosing it on price only. Having said that, we only expected to get what we paid for but we were more than surprised. It was clean, the staff more than pleasant and helpful, the parking was very secure and easy to access, the unit was far bigger than expected and the view fabulous (from the 29th floor). As well as the price being right, the '2 for 1' meal deal just topped off our stay. The staff and meals at Sayas restaurant were up there with the top restaurants in GC. The apartment could do with a bit more lighting (difficult to read) and the batteries in the aircon remotes were flat. We'll be back.

Room Tip: There is a lot of development work (light rail system) going on around the area, so choose a room up very high so the worksite noise is minimal.
  • Stayed: July 2013, traveled as a couple
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Thank Maiva B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded August 4, 2013

Dear Maiva B,

Thank you for your recent review of Mantra Sun City Resort, we're very pleased that you enjoyed your stay with us.

We're pleased you enjoyed the service and food at Sayas, the restaurant is now closed for four weeks for a refurbishment, we hope you enjoy the changes when you return.

I do hope we get the chance to welcome you back in the future.

Regards

Damian Sillars
General Manager
Mantra Sun City Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

Our apartment was a 2 bedroom and 2 bathroom, lots of room for the 4 of us.
Huge family room with plenty of chairs/couch. Great view from the balcony, kitchen had all the appliances needed.

Things to do at the hotel, 3 pools, 2 spas and 2 waterslides with a gym and sauna, there is also a games room for the kids

The convenience store across the road has most necessities but is expensive

The food was delicious from the restaurant

About 7 minute walk to Caville Ave and 1 block from the beach

Make sure you bring your own toiletries because only a small amount is supplied in the room ie 20ml shampoo and conditioner and 1 soap for each bathroom

I don't have anything negative to say about this hotel, we had a wonderful time and have already talked about staying there again

  • Stayed: July 2013, traveled with family
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Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded August 4, 2013

Dear Elizabeth R,

Thank you for taking the time to provide a detailed review of the accommodation and faciltiies available at Mantra Sun City Resort, we're pleased that you enjoyed your stay with us.

We do hope we get the chance to welcome you back again in the future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

We found the place and our room in particular dirty. The shower in the ensuite bathroom was covered in mould and the room itself very dated. Not enough blankets or doona's despite staying in the middle of winter. We stayed in a 2 bedroom apartment however hardly anything was supplied for it to be self sufficient, there was only 1 small saucepan, 3 plates (there were 4 of us) no knifes, no cutting boards etc.

It was very disappointing as the website makes it seem very appealing however it is more like a backpackers.

  • Stayed: July 2013, traveled with family
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1  Thank Kylie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded August 4, 2013

Dear Kylie M,

Thank you for taking the time to provide feedback regarding your recent experience at Mantra Sun City Resort.

We're very sorry that the standard of the room did not meet your needs, the inventory in the room should certainly have been checked prior to your arrival and I will certainly investigate this so that we can ensure the correct inventory is put back into this room.

Regards

Damian Sillars
General Manager
Mantra Sun City Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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