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Reviewed August 1, 2019

We stayed at Legends Mantra as part of our timeshare exchange. The room was very modern and in as new condition. It was a one bedroom room and had a lovely freestanding bath in the bathroom. Unfortunately there is no where to put clothes out rather than living out of your case - there are some narrow shelves under the TV but is not the tidiest place to put your clothes and underware out in the open. There is a closet for hanging clothes with a few coat hangers supplied. It was also disappointing that the room viewed the city and mountains rather than the water but we did get to see the hot air balloons flying in the mornings with our view. This side was quite noisy from about 6.30 with what sounded like bins collection/delivery somewhere but the road is quite quiet from traffic after this time and during the night. It's a very central position to Cavill Ave, which is only a short few minute walk with a wide variety of food eating spots.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank kiwibirddownunder
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DonaldM2260, Manager at Mantra Legends Surfers Paradise, responded to this reviewResponded August 5, 2019

Dear kiwibirddownunder,

Thank you so much for taking the time out of your day to write a review. I am delighted to see you enjoyed our modern and lovely rooms. I am so sorry you were not able to organize an ocean view, do let Accor vacation club know next time so they can assign you one of them. It is great that you appreciated our central location and were able to walk to your destinations during your stay.

It was a pleasure having you as our guest and I hope we can welcome you back very soon!

Warm regards,
Olivia Eadie
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2019

Not recommended unless you are under twenty! Very old and shabby hotel. Beds extremely soft and uncomfortable. Only a sheet and a very thin cover for the bed. Asked for blankets and was provided with ugly polyester blankets that had been washed a thousand times and were all bobbly and static!!! Carpets in the bedroom looked filthy. Had to request slippers. Room very small, no comfortable chair to sit on. Bathroom minute. Nowhere to hang towels or put toiletries on. Bathroom also smelt of sewers.

Hotel dining facilities awful. Didn’t dare try the dining room after the cafe food. Salads have very little dressing, Thai beef skewers were tough grisly chunks of tasteless meat! Coffee was awful. No decent bar - that was part of the cafe.

Room service was the worst. Came back on the first day to find the room was only half done! They had replenished the towels and soap. Not bothered to tidy up. All the beds were unmade and mugs were not cleaned. The telephone was completely dead. I reported it twice before it was fixed. Oh I was also told they don’t wash out mugs etc and to put it in the dishwasher which was provided in the drawer. Great if there was a dishwasher- I couldn’t find it

Only good thing was it had a nice view of ocean - but even that was too small to enjoy. Room for only one to sit, but it’s a double room!!!

Date of stay: July 2019
Trip type: Traveled as a couple
Thank saramadeline
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DonaldM2260, Manager at Mantra Legends Surfers Paradise, responded to this reviewResponded July 30, 2019

Dear saramadeline,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

Please note the problems you experienced with regards to the room cleanliness, dining facilities & room facilities are a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem with our department heads. All our efforts are concentrated in preventing future occurrences.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Olivia Eadie
Assistant Manager

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Reviewed July 24, 2019

i had a 2 day seminar here recently with a dinner on the first night. Very friendly and attentive service here by staff. Chef Johnny catered for our dinner and did a stunning job- beautiful Indiana themed banquet. FYI some of the participants in the workshop were Accor (Accor owns Mantra) staff/trainers and they were awesome people and a real hoot. Thanks Mantra (:Legends("

Date of stay: July 2019
Trip type: Traveled on business
Thank adventuremikey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DonaldM2260, Manager at Mantra Legends Surfers Paradise, responded to this reviewResponded July 30, 2019

Dear adventuremikey,

We very much appreciate your 10/10 review regarding your stay at the Mantra Legends Hotel!

It is always a pleasure to receive positive feedback. I will share your comments with our conferencing and events team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, it was an absolute pleasure having you as our guest and we hope your next visit will be as excellent as the previous one.


Sincerely,
Olivia Eadie
Assistant Manager

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Reviewed July 24, 2019

We just experienced two days at Mantra Legends in Surfers and it was sensational. Our conference was a HUGE success the functions team were outstanding and the customer service was second to none. Nothing was an issue, if the room was too room they adjusted it, if we wanted to change our scheduled morning tea time that was fine. They bent over backwards for us and made us feel like VIPs. It was a small conference with only 12 people in total and we had the Phoenix Function room which worked out great. The audio visual worked perfectly and the WIFI had a strong connection. This is important when presenting.
I would highly recommend this location for any organisation looking to hold a seminar or team function. The location is also great only 300m walk from the beach.

Room tip: Excellent Conference Location
Date of stay: July 2019
  • Trip type: Traveled on business
    • Cleanliness
2  Thank 852daniellep
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DonaldM2260, Manager at Mantra Legends Surfers Paradise, responded to this reviewResponded July 24, 2019

Dear 852daniellep,

Thank you so much for the 5/5 review! I am delighted to see you had such a successful function! I will share your comments with our conference and events department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your lovely feedback, and we hope your next visit will be as sensational as the previous one.


Sincerely,
Olivia Eadie
Assistant Manager

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Reviewed July 21, 2019 via mobile

We spent 4 days last week at this hotel and loved the location and this hotel. We stayed in a spa suite. Rooms are dated but clean and spacious. We had room 2109 and if I stayed again I wouldn’t ask for this room as you hear the mechanics of the lift well everytime it’s used. But aside from that it was great.

Date of stay: July 2019
Trip type: Traveled as a couple
3  Thank BelindaS641
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DonaldM2260, Manager at Mantra Legends Surfers Paradise, responded to this reviewResponded July 23, 2019

Dear BelindaS641,

Thank you so much for choosing Mantra Legends for your short getaway! I am delighted that you loved our central location and stunning spa suites. If we are lucky enough to welcome you back please let our friendly reservations team know of your request regarding room allocation and we will try our very best for you.

I hope we can welcome you back for another great stay very soon!

Sincerely,
Olivia Eadie
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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