Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
Please note the problems you experienced with regards to the room cleanliness, dining facilities & room facilities are a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem with our department heads. All our efforts are concentrated in preventing future occurrences.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.