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“Great location excellent customer service”

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Mantra Legends Hotel
Ranked #9 of 32 Hotels in Surfers Paradise
Corowa, Australia
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great location excellent customer service”
Reviewed May 17, 2013 via mobile

Our conference was booked here. The staff were quick and efficient at checkin and all details correct. The room on the 20th floor was lovely. Not overly spacious but had everything in a well designed space. King bed and views both river and ocean. The bathroom would be a bit tight if there was two of us. Good quality toiletries provided. The breakfast was great as was the seafood buffet dinner and good value. The conference room was excellent everything worked and good attention to topping up water etc. when they discovered I was gluten free they went looking for special treats for me. The bar is great and I had the best coffee martini . Over all great job my only beef was that housekeeping kept knocking on my door when I'd told them when I would be gone . The cleaning product they use in the bathroom smells awful and gave me a headache .

Stayed May 2013, traveled on business
Helpful?
Thank Wildfire57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, May 28, 2013
Dear Wildfire57

Thanks for taking the time to share your feedback following your recent stay with us. I am glad that the service from the team in general and the food in Fables Restaurant was to your liking, although sorry that Housekeeping disturbed you during your stay.

I look forward to welcoming you back to the Hotel when you are next in Surfers Paradise.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (317)
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English first
Indore, India
Level Contributor
4 reviews
4 hotel reviews
Reviewed May 15, 2013

We arrived early at 6:00 AM [ standard check in time 2.00PM ] we were a bit worried as we had traveled almost 15 hrs to reach our first destination. The check in was nice and quick they provided us the room with no hassle no surcharge and a smile. The front office staff was very helpful with the near about areas, markets and were always happy to help. The Business center had free internet which could be used on their desktops round the clock. The rooms we nice sized and very quiet as we slept at the day time first day and dint feel any problems tough there was some maintenance work going on in the night but as we close our balcony the noises aren't felt...Breakfast was nicely laid down with vegetarian options.

Overall a very nice experience with the Mantra !!

Room Tip: Choose rooms on higher floors
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betala_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, May 28, 2013
Dear Betala_P

I greatly appreciate your feedback so thanks for sharing via TripAdvisor.

I was pleased that the team were able to get you into a room straight away after such a long travel and that you found the room to be comfortable. Glad to see that breakfast and our range of vegetarian options also met your expectations.

I hope you will again consider us should you be returning to the Gold Coast and thanks again for posting your feedback.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Level Contributor
156 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed May 14, 2013

I've stayed here twice now in the last year. You have to be cautious in Surfers as the cheaper places to stay attract the party people. The Mantra Legends is modern, with a good location and a short walk to the beach. Woolies is only minutes away to stock up your fridge. The staff are always welcoming and happy to help out. Not everything was perfect but when i asked for something to be fixed, it was done soon after with a smile. They could modernise the TV's though and mine didn't have good reception. This is the only place i will stay in Surfers in the future. The clientele in my observation were respectful guests. All in all, a great place for a business travel or time away with someone you wish to share it with.

Stayed February 2013, traveled on business
Helpful?
Thank NomadicAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, May 28, 2013
Dear NomadicTour

Thanks for your loyalty in again returning to the Hotel and for posting feedback regarding your experience on-line.

I am pleased to advise that over recent months we have upgraded all of our TV's to flat screen, high definition LCD's and have a full digital system installed which has improved picture quality. Thanks also for your comments about the great service from my team and the top location we occupy.

I look forward to seing you back in the not too distant future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 14, 2013

It's a very clean room, a semi studio with mini kitchen attached in the room, we can do light cooking inside the room, reheat food, etc.. Staff are friendly and very very helpful. We choose a room with balcony & city view, we love it..,because at least there's something to see at night :) .Free internet provided at the internet area on the lobby (it's free at the time we stay there, not sure for now). I like the hotel location as it's just walking distance to the bus stop going to the zoo, many theme parks and also direct bus to coolangata airport, 3 minutes walking to the beach, subway, amenities and not too closed with the night club area. There is a souvenir shop and nice seafood restaurant outside this hotel. We stay there at November 2012, 9th-11tth.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olivia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, May 28, 2013
Dear Olivia_Liem

I am grateful for your kind comments and am so pleased that the friendly service, location and cleanliness of the hotel was to your liking.

I look forward to welcoming you back to Surfers Paradise and to the Hotel should you be returning to the Gold Coast.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tokyo
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 13, 2013

We stayed here around Christmas, I met up with some family in the area. They all liked it, we enjoyed the lounge and the pool area, nephew and niece came along and also enjoyed it. Nice memories. Parking was convenient too.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmanTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, May 28, 2013
Dear travelmanTokyo

I am most appreciative of you taking the time to post feedback on TripAdvisor following your stay with us late last year. I am pleased that everything was to your liking.

I hope to see you back should you be returning to Surfers Paradise at some point in the future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 11, 2013

We were here for a weekend getaway. On the plus side we got a good rate, with a partial view of the ocean. The king bed is comfortable and the room, with kitchenette, is quite spacious. Air conditioner is noisy (this is not unusual in hotels we stay - perhaps it is inevitable ). When we asked for a late checkout (as we did not need to leave till about 12) we entered into a bartering conversation, which was a little curious, but eventually settled on 11am which worked out fine (standard checkout is 10). Parking is an extra $17 per day, and we were told no wifi ever included in tariff (outsourced to an external company). Most disappointing charge though is the 2% surcharge for using any credit card to pay the bill. This was not explained till we were in the process of checking out. Surely the admin costs of dealing with cash are equal to the banking fees incurred by the merchant? You are ok Mantra, but you do not stand out from the crowd.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeanette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, May 28, 2013
Dear JeanetteC

Thanks for sharing your experience on-line via TripAdvisor following your recent stay with us.

Can I firstly apologise that you were not made aware on arrival that a credit card surcharge is charged. Whilst this is detailed in writing on the Registration Card, it is normal practice that the Front Office team highlights this surcharge at the time you are confirming your method of payment. I have followed-up with the team in this regard to ensure that we are better advising guests on arrival regarding this.

In an effort to keep our rates as competitive as possible, we do not include Wifi within the quoted rate structure. We do offer complimentary internet in the lobby via our business centre computers and Wifi is available for purchase in all of our rooms, lobby, bar and restaurant.

Thanks for your comments regarding your room and I am pleased that the team were able to offer you a small extension to our usual check-out time.

Thanks again JeanetteC for taking the time to post your feedback and I hope to see you back at some point in the not too distant future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 10, 2013

we jus came back from a very nice trip in gold coast.
stayed 4 nites in Mantra Legends...
room on 11th floor looks old and dated, had a twin room and one bed was too soft to render a good nite's rest...
balcony was small (for our room) so we din even step out for a look...sea view was partially blocked.

plus point for the property includes it is very close to Cavil Avenue....where it's all happening at Surfer's Paradise....plenty of shops and eateries.
it is also jus a 5min walk to the beach...and abt 10min fr Q1 though we din go there.
bf was nice though it is standard western fare with very little daily variations...
it does include daily congee and rice for us asians though :=)
most staff serve w a smile especially the Fables restaurant counter staff!

Room Tip: high floor and sea view is definitely a big plus though the view is partially blocked.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chunqian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, May 28, 2013
Dear Chunqian

I appreciate your feedback so thanks for taking a few moments to post this via TripAdvisor.

Apologies that you found one of the beds in your room too soft and that the decor in your room was a little dated. I am unsure if you raised this issue during your time with us as we always wish to ensure you can enjoy a comfortable stay and may have been able to reallocate your room.

I was delighted to read that you got service with a smile from my team and that you enjoyed the great location we have.

Thanks again for your feedback and hope to see you back at the Hotel should you be returning to the Gold Coast.

Kind regards

Vince King
General Manager
Mantra Legends
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Legends Hotel

Property: Mantra Legends Hotel
Address: Cnr Surfers Paradise Blvd and Laycock St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Surfers Paradise
#9 Luxury Hotel in Surfers Paradise
#9 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Legends Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
Offering premium accommodation in the heart of Surfers Paradise, Mantra Legends Hotel provides the ideal location for a family holiday, short break or business trip. The hotel is just a short stroll to the beach, premium shopping outlets and fine dining restaurants and Surfers Paradise's famous nightlife scene is a mere five minute walk. The hotel boasts well appointed guest rooms and suites, featuring ocean or hinterland views. All rooms offer air conditioning, cable TV, in-house movies, wireless connectivity and most feature a private balcony and the option of upgrading to a deluxe (refurbished) room. On-site facilities cater to both business travellers and those on a relaxed getaway. We offer exceptional conferencing facilities as well as a beautiful outdoor pool area, fully equipped gym and steam room. We offer guest services including 24 hour reception, secure undercover parking (subject to availability) and concierge. Our hotel offers an on-site restaurant, Fables and our own Tales Bar. Join us for breakfast, dinner or simply an evening cocktail. We provide the ideal location for a family holiday, short break or business trip. Limited undercover parking is available for one car only per room at a cost of $19 per day payable direct to the hotel. For more car parking information please contact Mantra Legends (parking is subject to availability). Maintenance Notice: As part of ongoing improvements, Mantra Legends will undergo exterior repainting of the building from 13 March until 10 July 2017. The works will involve pressure cleaning and remedial work to the building’s exterior prior to re-painting. Work will be carried out from 8am to 4pm Monday to Friday, no works will be undertaken on the weekends. Mantra Legends Hotel management team wish to apologise in advance for any disturbance this may cause. ... more   less 
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Also Known As:
Mantra Legends Surfers Paradise
Mantra Legends Hotel Gold Coast/Surfers Paradise

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