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Reviews (91)
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All reviewsrooftop barking suiteboutique hotelgold coastrestaurants and barsrelaxing stayfirst floorroom servicefantastic hotelnerang riverrooms are spaciousdown stairscavill avecentre of surfers paradisetram stationpool areaon arrival
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9 - 14 of 91 reviews
Reviewed July 6, 2018 via mobile

We stayed for 3 nights, over a weekend so there was a bit of noise, but this is to be expected in Surfers. We stayed on the 11 th floor, which is much quieter.

We really liked the rooms which had been renovated. Generally the hotel was clean, modern and staff are really helpful and friendly.

Would stay again

Stayed: July 2018, traveled with family
Thank SMJ_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, Public Relations Manager at The Island Gold Coast, responded to this reviewResponded 2 weeks ago

Hi SMJ_00
Thank you for your kind review and it's great to hear that you enjoyed your three nights with us. Thank you for your constructive feedback on the sound, and thank you for your kind words about our rooms and facilities.

We hope to see you again very soon!

The Island Gold Coast Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2018 via mobile

stayed for 2 nights. great location near to malls and surfer paradise beach. tram available nearby too. secured parking available, accessible by room card only. breakfast was yummy! order in-room dining, its fast and the food is nice

Stayed: July 2018, traveled with friends
Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, Public Relations Manager at The Island Gold Coast, responded to this reviewResponded 2 weeks ago

Hi Sharon
Thank you kindly for your review, and we are thrilled to hear that you enjoyed your stay with us at the Island and the facilities we have to offer. Our proximity to the local attractions is a popular reason why guests choose to stay with us, but it's great to hear that you also enjoyed our menu and rooms.

We hope to see you again soon!

The Island Gold Coast Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2018 via mobile

I booked here at the last minute and have been very pleasantly surprised!! It was well priced plus included was a very good breakfast. The room was spacious and clean. The staff have been very helpful and friendly. Very close to the beach and handy to shopping and Pacific Fair.

Stayed: July 2018, traveled solo
Thank travlinOhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, Public Relations Manager at The Island Gold Coast, responded to this reviewResponded 2 weeks ago

Hi TravlinOhope
Thank you kindly for your review, and we are thrilled to hear that you enjoyed your stay with us at the Island! It's great to hear that you enjoyed our rooms and the food offering at the Hotel, and we hope to see you again very soon!

The Island Gold Coast Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2018 via mobile

It’s a great style and concept hotel. We had a very very spacious double room with kitchen and city/partial water views. The interiors were clean and comfortable. However there are a few things that could have made our stay better: 1. bring earplugs! Even better, if the hotel had complimentary ones in the room it would save so many comments in these reviews! The location is great but comes at a cost to your peace and quiet 2. It would be nice to have some guest only spaces, I feel the lobby on level 1 is a bit of a waste of space, perhaps a guest only bar would be a welcome reprieve for your guests. 3. Staff need a bit more training, we had to hunt down staff to ask about how breakfast was served for guests that had it included (this was not explained at checkin) and at our second breakfast waited 30mins for food and 35 for our coffee. When we checked on our coffee order we were told they were very busy. Not a good enough answer for me really. I would reccomend to friends, with some warnings though.

Stayed: July 2018, traveled with family
1  Thank AussieVG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, Public Relations Manager at The Island Gold Coast, responded to this reviewResponded 2 weeks ago

Hi AussieVG
Thank you for your review and for staying with us at the Island Gold Coast. We are sorry to hear that we didn't live up to expectations with regards to your meal and coffee, and the wait times. We will investigate this further. We also appreciate your constructive feedback with regards to the lobby area and the sound issue you encountered during your stay.
We do really hope you'll join us again at the Island soon

Best Regards
The Island Gold Coast Team

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Reviewed June 30, 2018 via mobile

Told 30 mins wait for a table with no customers in the place. Seated ourselves then waited 90+ minutes for crap food. The food was terrible and probably the worst ive ever had. Staff were rude and refused every request. Stay away at all costs!!!

Stayed: June 2018, traveled with family
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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