This was a great hotel. Customer service was excellent. The rooms and amenities were great. 2 downfalls that doesn't get this hotel full top marks. 1. The Gym was not very good. It is very out of date and machines do not work properly. While I was trying to work out I observed several people walking out. 2. Parking needs to be improved it was not very good, the car park was constantly full. I would however stay here again it was a great hotel overall it's a pity Rydges couldn't take a leaf out of your books.