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“Hotel did not rectify duplicate credit card charge!” 1 of 5 bubbles
Review of QT Gold Coast

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QT Gold Coast
Ranked #4 of 33 Hotels in Surfers Paradise
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Hotel did not rectify duplicate credit card charge!”
1 of 5 bubbles Reviewed May 27, 2012

What happened was we were being charged twice for our stay - we paid in cash upon check-out and we were also being charged in the credit card that was used to guarantee our stay. When we realized the problem, we immediately wrote an email to the hotel but never receive any reply. Before we checked into the hotel, they were previously very prompt and responsive to email enquiries. So it looks like the hotel is doing this on purpose. This is a warning to all travellers out there who are considering this hotel to think twice about booking this hotel, unless you don't mind being overcharged!

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Gnjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,550 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (736)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Brisbane
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 26, 2012

We stayed here for one night on level 19 and it was great, we had a room with the mountain river view and it was still spectacular. We could still see a tiny bit of the ocean but you really didn't need it.

We were close to everything with the putt putt, slingshot and other rides right across the road.

It isn't your usual reception foyer at night, it was loud and full of atmosphere just what any young or stylish person would like.

The bed was amazing and they have different styles of pillows available, feather, latex etc

On check in they bring homemade
Lemonade ingredients to your room and it tastes amazing.

Overall this is a great place to stay for any age group

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J_RBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
67 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed May 22, 2012

Near enough to walk to Surfer's Paradise, but far enough from the weekend party noise there.

The check-in and concierge staff are fun and friendly, matching their colourful retro outfits.

Rooms are clean and functional.

Welcome lemonade was a refreshing welcome.

Room Tip: Room X15 at the corners of each floor
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Azran1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasrowlandsQT, Manager at QT Gold Coast, responded to this review, May 28, 2012
Dear Azrun 1,

Whopeeeee! You loved us. Big love from the KL contingent!

We would love to take care of you when you are next here, and so happy to get another positive lemonade comment! We are hitting the mark now!

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed May 19, 2012 via mobile

QT has a very retro feel from the staff to the gift shop. Staff snagged our bags while we were checking in and had them in our room before we made it up there. The welcome lemonade was a nice touch be careful of how much sugar syrup you use the whole bottle will definitely make your drink sickeningly sweet. We Stayed here overnight after visiting the hotels excellent day spa (SpaQ) and having dinner at the Bazaar restaurant. Highly recommend both. We were in room 402 and did get some street noise in the late evening while we were getting changed after dinner but it was quiet by the time we went to bed. Took ages for the room to warm up even with the temp dialed all the way up but the robes were plush and cosy. Parking at the hotel is $8 a day which I found very reasonable. Shops and beach are within easy walking distance.

Stayed May 2012, traveled as a couple
Helpful?
Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasrowlandsQT, Manager at QT Gold Coast, responded to this review, May 28, 2012
Dear Megan B,

It's always fantastic to read reviews like yours, where we hit the ground running with our service from the first moment you were in the hotel. It always seems to make a big difference as to how much people enjoy the rest of their stay.

I love spaQ. If I was allowed to live there, I would. The girls in there are so wonderful too, and I can't believe that such tiny little things have such powerful healing hands! I'll make sure to pass this on for you.

We hope to see you again soonest,

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed May 19, 2012

We stayed here for a weekend in early May and was very satisfied with our choice.

Location:
Right next to the beach; about 5 blocks from Cavill Mall (away from the hustle and bustle if that's what you're after).
Although we didn't walk to Cavill Mall it would have probably been a nice and easy stroll.

Hotel:
This boutique hotel had a retro feel with the staff dressed in very funky uniform. It had the usual gym, pool, 1 nightclub/bar (Stingray - we didn't get the chance to enter because they stop letting people in once it gets too crowded), 1 restaurant (Bazaar).
Parking is not included in when booking a room, however there is sercure parking underneath the hotel for $8/day.

Rooms:
The rooms were very nice and even with 4 of us staying in one room (twin room mountain river view), it was enough space. There were 2 queen beds, a TV, a bathroom, the usual hairdryer, iron and ironing board, kettle, tea/coffee, mini bar and a balcony. The bathrooms were clean and new.

Overall:
I would definitely stay here again in the future.

  • Stayed May 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WLH_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, Australia
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 19, 2012

We have had a great stay. We have eaten at the Bazaar which is just to die for! We have had massages at the SpaQ which was so relaxing and the steam room is very unique! We used the bikes (free) and just simply had a brilliant time and we will be back. The staff are great and ever so friendly.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 16, 2012

My partner and I stayed in this hotel over Easter break and were very happy with this hotel. It was a last minute booking but overall it was excellent value for money. The room was very nice with an extreamly cosy bed and nice furnishings. There is no trouble getting a sleep in here as if you are in one of the rooms up high like we were you cant hear any noise at all. The staff were very friendly and helpful and had our bags up to our rooms before we got there at all. The location is excellent. Very near the beach and walking distance from the shops and casino etc. We did not have food there as we were out most evenings but the restaurent always looked fairly busy so thats always a good sign. We were not in a room with a sea view but it did not really matter as it was still nice to look out on the city. Especially at night. The only bad thing I have to say about it was the wifi was not included in the night rate and was charged at something crazy like $9 an hour!! Overall we were pretty happy with the hotel and would definatly consider it if we were staying in Surfers Paradise again.

Stayed April 2012, traveled as a couple
Helpful?
1 Thank FiGill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about QT Gold Coast

Property: QT Gold Coast
Address: 7 Staghorn Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Gold Coast International Hotel)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Surfers Paradise
#2 Spa Hotel in Surfers Paradise
#2 Romantic Hotel in Surfers Paradise
#3 Family Hotel in Surfers Paradise
#3 On the Beach Hotel in Surfers Paradise
#4 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — QT Gold Coast 5*
Number of rooms: 296
Official Description (provided by the hotel):
With an enviable location easy walking distance to the beach, Cavill Avenue shopping and the entertainment district, QT Gold Coast blends first class service with inspired facilities. Formerly the Gold Coast International Hotel, QT Gold Coast is a designer hotel haven unlike anything Surfer’s Paradise has seen before. Relax in our revamped pool area, energise on one of two newly re-topped tennis courts or indulge in the all new market place style Bazaar restaurant after sipping a coastal cocktail creation from Stingray Lounge. ... more   less 
Reservation Options:
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Also Known As:
Qt Gold Coast Hotel Surfers Paradise
Hotel Gold Coast International
Gold Coast International Surfers Paradise
QT Gold Coast Surfers Paradise

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