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“Lovely view for an affordable price” 4 of 5 bubbles
Review of Mantra on View Hotel

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Mantra on View Hotel
Ranked #12 of 33 Hotels in Surfers Paradise
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lovely view for an affordable price”
4 of 5 bubbles Reviewed April 21, 2014

We got a deal through booking.com at $135/night and were overall impressed with stay. We were given a twin room with an ocean view at around the 14-18th level (can't remember exactly!) which was amazing. Although it was a little disappointing that we only had a side view of the ocean from the balcony, we thought that the price we paid was fair enough. The hotel rooms look a little bit dated but at least the front desk looked newly renovated; and staff were friendly and warm. Would definitely return again to escape from the hustle and bustle of Brisbane city and to look forward to waking up to sounds of the ocean waves beneath us. All in all, wonderful experience!

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Chenny063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, April 24, 2014
Dear Chenny063

It was great to read we contributed to a break from the hustle and bustle of Brisbane. The tem at the hotel are really focussed on providing friendly and helpful service.

I appreciate the views are all from the balcony, due to the position of the hotel, but know how spectacular they can be. One block from the beach and central Surfers. We are working on the rooms at present with 176 having been painted and completing approx. 10 -15 per week, all rooms have had light upgrades and sheer curtains replaced and we have an interior designer currently working on further refurbishment plans.

We look forward to your next break from Brisbane.

Kind regards and thanks for the great feedback.

Grant

Grant S James
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,272 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 21, 2014

An amazing place for a perfect holiday. We stayed at Outrigger in Surfers Paradise for 4nights. It was out first holiday after a long time. Highly impressed in every aspect of the Hotel. On top of everything this hotel is highly blessed with a wonderful team. Leanna at Conceirge, Allana at check in, Maya and Chloe at our check out had been very helpful, friendly and professional, just perfect people at perfect place. We will highly recommend this place to anyone without any hesitation.
Rami
Sydney

Room Tip: We stayed at level 10, city view. It was a very quiet and same time we enjoyed ocean view from our b...
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rami H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, April 24, 2014
Dear RamiH,

Your feedback is sincerely appreciated and be assured your comments on Leanna, Allana, Chloe and Maya will be relayed and I know how hard these team members work to make a guests stay memorable.

I am glad we contributed to you having a great 4 day break.

The changes in the hotel with corridor painting and re-carpeting and painting of guest rooms, as well as other upgrades will provide greater comfort for our guests coupled with the service such as above.

We look forward to your future stays with us and again I appreciate the valued feedback.

Kind regards

Grant

Grant S James
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 15, 2014

The Outrigger in Surfers Paradise is staffed by nice friendly and professional personnel, but that's where it ends!

The Hotel is old and tired and tries to make a "silk purse of a sows ear" by dressing up the reception area to be nice and bright.

We did not sample the Restaurant and Bar , hence no comment here.

The room was advertised as with "City Views" , well take a look at the attached photo of our view! Truly, I suggest this is false advertising ! I would make sure if you stay here, make sure your room is above the 5th Floor as there was NO VIEW!

The beds, golly they are bad, even my 8yo son complained of a sore back each morning (we stayed 3 nights), clearly these are cheap and nasty beds , and it became clear to me that these rooms can be purchased from a realtor in Surfers Paradise, as we saw Repossession Sales of these rooms at an agency! It all clicked, the rooms will have cheap furnishings and I should learn a lesson and not book on-line as you just don't know what you are getting unless its a modern and reputable hotel/motel!

Next, the pool, heck its old! Tiles missing everywhere, so watch your kids feet when walking around the shallows, see attached pictures. At least its clean.

Clearly this is a hotel that caters to visitors of our Oriental neighbours and perhaps don't realise what they are in for until they arrive, I noticed many visit the pool and leave looking disappointed!

I fail to see how this can rate itself any more than 3 stars (3.5 at best).

Oh, almost forgot, there was no Mini Bar again more misleading advertising! Probably as the fridge kept switching itself off !! And the little UHT milks in there were OFF, literally stale , what does that say!?

But it didn't spoil our break from home and work, and I do have the attitude that you get what you pay for, and we didn't pay too much, any more though and this review would be somewhat biased! :) And I wont use the Outrigger again!

Room Tip: Ensure you get above level 5, for at least something that is classed a view. The room in this review...
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  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Scotchy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, April 24, 2014
Dear Scotchy2013

My apologies that your stay was less than expected and be assured there is a great deal f activity around the hotel to upgrade, refresh and improve. We are currently re-carpeting all guest corridors, as well as painting all guest floor corridors. We have painted 176 rooms and continue with 10 - 12 rooms being completed each week. I would appreciate if you would email me on Grant.James@outrigger.com.au so I can determine your room number to assess beds. We have completed approximately 90% of all rooms with new mattresses and base.

Your comment about repossessions sales, actually refers to units that were owned by mortgagees of the developer (some 4 years ago ) that are being sold (strata title building), but they are not repossessions.

The pool area is and has been undergoing an upgrade, with all pool furniture replaced, the children's pool retiled before Easter and the other two pools to be retiled from May 17th and May 4th. The tennis court has been completely upgraded (new surface, fencing and lighting) and more work around the pool area is underway.

I apologise re the mini bar, but we do offer a bar in a basket and room service option, but do not provide in room mini bar due to the type of liquor license we hold.

We cater to Asian clients, but also 70% of our guest are Australian and New Zealanders and we are focussed on providing great service (appreciate your comments on our team members), but are also focussed on upgrading the hotel in conjunction with the body corporate

I hope you will stay with us again to see these changes and also look forward to your email so I can assess the beds

Feedback such as yours is invaluable in making changes and also reviewing current operations.

Kind regards and many thanks

Grant

Grant S James
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 13, 2014

Good accommodation: staff friendly... no hassle with any questions. Loads of tour info available.
BUT when asked about looking after our luggage till later we were told "no problem", also informed that we could have a shower and a change facility was available.... great after a hot day. The down side was the 'facility' was the shower room at the poolside.... not a hotel room as we were used to in other 4 star hotels. The 'room' had a wet floor, no lock on the door; very inferior, so be warned!
Other than this the hotel is in a great location and a great place to stay.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank N M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, April 15, 2014
Dear NM,

Many thanks for your great feedback on your stay and apologies re the pool showers. These are currently being addressed with the Body Corporate. I wish we could provide a guest room for shower access after guests have checked out, but as all rooms are individually owned, I do not have that ability, but once we have pool showers upgraded - we should have a better solution.

I really appreciate your comments about our friendly staff as they do make all efforts to ensure our guests have a great stay.

Location is great, 1 block from the beach and central Surfers and a real benefit for our guests.


We look forward to your future stays with us and sincerely appreciate the valued feedback.

Kind regards

Grant

Grant S James
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Mackay, Queensland, Australia
1 review
4 of 5 bubbles Reviewed April 10, 2014

we stayed here the night we got married. when we checked in we told them we had literally, just got married, and they gave us a free upgrade which bumped us up 10 floors, impressive considering it was a friday night and they were under no obligation at all to do anything.

our whole stay, nothing was too much, whenever we rang room service they responded quickly and politely, no matter what time of day it was. our air conditioner was, in our opinion, not cold enough, the concierge attendant offered to bring us a fan to our room, we thanked him and proceeded to the lifts to go to our room and he actually met us at our room with the fan, talk about prompt!

we ordered in room breakfast one morning as we found them to cheaper than the like of the coffee club where we may have ordinarily eaten. the servings were big, tasty and came spot on 8am when we asked.

our room was made up beautifully while we were out and was clean and very comfy.

the pool area too was clean and able to be thoroughly enjoyed.

we will certainly go back.

thank you outrigger for making our first days of our honeymoon so lovely.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, April 15, 2014
Dear ClaireW,

It is always great to help make a guest stay memorable, especially on special occasions such as a honeymoon. While we are not always aware of these special occasions, I know the team when they are made aware will try to make an effort in some way.

I will pass on your comments to all teams, so they see how they made a difference.

Look forward to that next stay and thrilled the team made the first days of your new life together lovely.

Many thanks and kind regards

Grant

Grant S James
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narrabri, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 9, 2014 via mobile

Coming from a motel worker (housekeeper, reception and laundary) of a 4 star motel herself, How is this classed as a 5 star hotel and resort? Linen that doesn't fit properly (queen size sheets and materess protector with a safety pin in it on a king size bed), dont take your rubbish out just leave a black garbage bag in your room. Have specified linen change days regardless if there are marks on the sheets, just leave your pillows on top of your luggage not put back on the bed. No microwave, tiny fridge that tends to over heat, air con controlls only work half the time, no main light in the room. Light in the wardorbe doesnt turn off. Heated section of pool not functional, pool bar never open, didn't replace pool towels. Floor never vacumed, bathroom never moped. Resturant is over rated, (added onion to a club sandwhich when its not in the description), unless you order room service you get sucked into a 2 or 3 course meal with very little selection (almost the same as room service menu). Over priced snack food. Would not recommend for a honeymoon! The only pleasent part of the hotel is the lobby staff and wait staff. The only place we got a decent meal from was the kebab shop next to the police station. If you have to stay here dont spend more than one night!

Stayed April 2014, traveled with friends
Helpful?
2 Thank bek689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, April 15, 2014
Dear bek689,

Firstly the hotel is not classified by AAA Tourism or ourselves as a 5 star resort. I apologies re the issues you faced, but our rooms are serviced daily, unless there is a Do Not Disturb sign on the door.

I would appreciate you emailing me on Grant.James@outrigger.com.au so I can obtain the room, number as all rooms are checked by our housekeeping supervisors prior to your arrival and as such I would like to address with them issues that you raise. Your correct re the pool bar, we close the pool bar after the Australia Day weekend and will open again for Easter, but then it is closed until October.

Your title "A review of the rating", we are independently rated" and over the past 6 - 12 months have undertaken a number of projects in conjunction with body corporate that includes the following:
The airconditioning over the past 12 months has seen significant upgrade and more work next month, all guest floor corridors being re-carpeted over the next 6 weeks, guest floor corridors being painted with only 6 to be completed and currently, replacement of all room sheer curtains and 164 guest rooms painted with approx. 10 - 15 being completed weekly.

Our pool area has had all furniture replaced and this week the children's pool internal tiling finished (just in time for Easter) and then in mid to late May the other 2 pools will be completed. New tennis court completed and an interior decorator currently preparing room upgrade suggestions.

I sincerely appreciate your feedback as all feedback is used to improve, enhance and recognize great performance and this feedback will be used for that purpose.

Kind regards

Grant

Grant S James
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
1 review
5 of 5 bubbles Reviewed April 7, 2014

My husband son and I have just come back from a weekend staying at the Outrigger. The room was really comfortable and the staff were first rate. Nothing was too much trouble. We had a great weekend. I would definitely recommend our stay to others. We were particularly impressed with how the air conditioning would automatically clock on every time the balcony door was closed and it was just perfect. Not too hot or too cold. Thanks Outrigger we had a lovely stay.

Room Tip: Our view overlooked the beach which was really lovely.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, April 15, 2014
Dear LynetteP,

Sincerest thanks for the great feedback on your recent stay. With older properties we know e need to work harder and I know our staff are doing all possible to contribute to a guests stay.

The airconditioning over the past 12 months has seen significant upgrade and more work next month, but equally we are also doing other renovations, with all guest floor corridors being recarpeted over the next 6 weeks, guest floor corridors being painted with only 6 to be completed and currently 164 guest rooms painted with approx. 10 - 15 being completed weekly.

Our pool area has had all furniture replaced and this week the children's pool internal tiling finished (just in time for Easter) and then in mid to late May the other 2 pools will be completed. New tennis court completed and an interior decorator currently preparing room upgrade suggestions.

We look forward to you staying with us again to see the further enhancements.

Kind regards and many thanks

Grant

Grant S James
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra on View Hotel

Property: Mantra on View Hotel
Address: Ana Hotel 22 View Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Outrigger Surfers Paradise)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#9 Family Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra on View Hotel 4.5*
Number of rooms: 409
Official Description (provided by the hotel):
Ideally located in View Avenue, just up from the Esplanade, Mantra on View Hotel is a great choice in Surfers Paradise accommodation for pleasure seekers, corporate travellers, and events such as wedding and banquets. The modern and stylish décor gives a feeling of spaciousness throughout and you can choose from a variety of accommodation styles from the City View Twin Suite right through to the Ocean View Spa suite. All have private balconies, wonderful Gold Coast views, high speed internet, cable TV and super-comfy beds. Outside your suite you'll find great amenities like the resort-style pool and children's pool. The fully equipped gymnasium, tennis courts and an excellent restaurant on site - NOSH Pan Asian offers a daily buffet breakfast with traditional favourites including cereals, pastries, tropical fresh fruits and hot meals prepared in our open kitchen, it's the à la carte lunch and dinner menu where NOSH Pan Asian gets decidedly exotic. Featuring authentically prepared specialties from a variety of regions across Asia, it's a serious spread of diverse offerings. There are a great many exciting things to do on the Gold Coast and you are very close to a great choice of these. There's excellent shopping to be had, theme parks, long stretches of sandy Gold Coast beaches and an excellent variety of restaurants and bars. If you really feel like spoiling yourself visit the Ocean Day Spa and Hair Salon where pampering is the order of the day with a range of soothing massages and treatments. Mantra on View Hotel is a very popular choice for business with nine conference rooms in all, catering for small meetings through to large banquets or perhaps a seminar for up to 600 delegates. Planning a Gold Coast wedding? Mantra on View Hotel is one of the best wedding venues on the Gold Coast. The wedding team can help you choose from one of the beautiful celebration venues and for the ceremony itself there is also a number of romantic choices from beach to poolside. Preparing for your big day is also no hassle at Mantra on View Hotel, with the Ocean Day Spa and Hair Salon there to take care of everything. ... more   less 
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Also Known As:
Outrigger Surfers Paradise Hotel Surfers Paradise
Holiday Inn Surfers Paradise
Surfers Paradise Holiday Inn
Mantra On View Hotel Gold Coast/Surfers Paradise

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