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“Hotel Review” 4 of 5 bubbles
Review of Mantra on View Hotel

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Mantra on View Hotel
Ranked #12 of 33 Hotels in Surfers Paradise
sydney
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel Review”
4 of 5 bubbles Reviewed March 18, 2013

this hotel is a great location and very close to Cavill Avenue. the room was very clean and beds very comfortable. Concierge was extremely helpful.

We only had 2 days in Surfers and the pool was closed half the day which was not the fault of the hotel (a guest had broken a glass in the area). I would put security on the pool area so if someone does this they are either stopped from entering the pool or charged a large fine).

Room Tip: take a higher floor so you don't hear the noise of people on the street heading to Cavill Avenue...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lisa338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, March 23, 2013
Dear Lisa338,

Many thanks for your comments re your recent stay and we are looking at options for the pool, as the broken glass unfortunately came from a balcony. The behavior of the vast majority of guests is brilliant and this incident did impact on our guests.

I will pass on your comments to our concierge team as our staff attitudes it what makes the biggest impact.

I sincerely hope we have you stay with us again.

Many thanks

Grant

Grant S James
Regional General Manager Australia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,263 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Brisbane, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

Booked this hotel through a mystery deal, and was pleasantly surprised. The location was great and the room was very nice. It was very clean and we had a great view from our balcony. The beach was on one side with the river on the other. The room was a decent size and I felt very comfortable staying there. I wish I made a note of the Room number because the views from that area of the building were awesome!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Monica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, March 23, 2013
Dear MonicaS

If you email me on Grant.James@outrigger.au with your last name, date of stay I can send you the room number for future bookings.

Many thanks for your comments and I will be sure to let housekeeping know.

Kind regards and look forward to your email so I can send room number.

Grant

Grant S James
Regional General Manager Australia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast
Level Contributor
90 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed March 17, 2013

This is the 3rd time we have stayed at this property. We had a great time! Check in was quick and the receptionist Katie was very friendly. We were allocated a high ocean view room on the 20th floor which was great. And an incredible view from our room!

I love the location; it's close enough to Surfers to walk and be in the centre of it all but far enough away so that you can still get a good night's sleep without the noise.

We slept great - the beds were very comfortable and we heard very little street noise or noise from other guests even though the hotel was extremely busy.

We will definitely be back. :)

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrsDiIanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, March 23, 2013
Dear MrsDilanni,

Many thanks for your post and positive comments. I will let Katie (Guest Services Manager) know of your comments.

Our location is really brilliant, one block from the beach and the entertainment center.

We look forward to your fourth and subsequent visits and being able continue to provide the best possible service.

Many thanks for taking the time to provide feedback

Best wishes

Grant

Grant S James
Regional General Manager Australia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed March 16, 2013

We had an extremely disapointing experience. We stayed with our 18 month old daughter. The cot (which we had to pay for) was hard as a rock and unusable. The baby had to sleep in bed with my husband and I.

4.00am we were woken by drunk girls running up and down the hall, shouting and banging on doors. This was followed at 5.00am by another set of guests screaming from their balcony. We have stayed in Surfers Paradise before and are familier with noise, but this was ridiculous.

To top it off...we couldn't use the pool as guests had broken glass in the pool overnight and it was closed. We had one very sad little girl standing at the closed gate in her swimmers.

The shower, staff and buffet breakfast was very nice, but not nice enough to ever stay here again.

Room Tip: Take ear-phones to drown out the noise from drunk, inconsiderate guests.
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  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank H C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, March 23, 2013
Dear HC,

Please accept my sincerest apologies for the issues you faced during your recent stay, concerning the cot and also the behavior of other guests. Guest safety, security and comfort is extremely important to us and should any guests face the issues you did with noise, please contact the front desk and our staff and security will address immediately. This type of behavior is unacceptable to us.

I sincerely hope you would reconsider and stay with us again to see we treat these matters seriously. Should you decide to stay again, please contact me directly on Grant.James@outrigger.com.au so I can facilitate.

Again, please accept my sincerest apologies and kind regards

Grant

Grant S James
Regional General Manager Australia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

The location was wonderful. Extremely convenient location.
We had an ocean view room on the 14th floor.
The room was always cleaned to a high standard.
The buffet breakfast was something I really looked forward to in the mornings. The service was excellent and the variety available was awesome. Had everything I could want.
The pool area could get quite crowded at times.
Overall highly recommended.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cherryripe1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, March 23, 2013
Dear Cherryripe1212,

Great Tripadvisor name and assume based on the chocolate. Many thanks for taking the time to provide feedback and I am thrilled all was great.

I will let our exec Chef and team know of your comments about breakfast as I will pass on your comments about excellent service.

many thanks for your excellent rating and we look forward to your future stays.

Kind regards

Grant

Grant S James
Regional General Manager Australia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

This hotel is not directly situated in front of the beaches. So ocean view might be limited (I do not stay in ocean view so can't really comment much).

The lobby is very spacious make it looks grand. Room is standard hotel room size for a couple.
Very comfortable bed.

Pretty much that's all to comment, swimming pool is also normal size. A good hotel to stay in for a night. Parking is provided at $8/night.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kah Wei W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, March 23, 2013
Dear Alexwookw

Many thanks for your feedback and really glad you enjoyed the comfort of the beds. We undertook a major replacement program late last year and currently undertaking other projects to improve the hotel.

We are one block from the beach and the majority of rooms have views of the ocean from the balconies.

We look forward to your future visits.

Kind regards



Grant

Grant S James
Regional General Manager Australia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 bubbles Reviewed March 15, 2013

Arrived at the outrigger with my daughter for some girlie timeout, check in went well and we proceeded to our room on level 14 room 1400 an oceanview suite
Checked the room and the beds were made but nothing else was clean, old soap in bathroom, old toothpaste stuck to basin , dirty shower, tables had old glass marks and finger prints, headboards above the bed were dirty and blankets and extra pillows were on the floor, i rang management and they offered me a room lower down without the same view with the excuse that the weekend guests had booked other rooms, well we were staying for 5 nights not 2 so who do you think should get priority? Had to wait for cleaners to come and even then they still didnt clean the shower and take away the old soap, i just did it myself so we could go out and start our holiday, they did give us two $9.00 champagnes that we dont drink, I think they should have taken something off the bill.
The Foyer is lovely but thats where it finishes, the walls in the corridors and entry to rooms need a good paint job!
Went to cocktail bar and waited half and hour to order a very ordinary margarita, take my advise and stay at the QT or the Hilton as their hotel is clean and bar and restaurant staff are amazing!

Room Tip: stay at the hilton or the new QT
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  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank rjcollings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this review, March 23, 2013
Dear Rjcollings

Please accept my sincere apologies for the issues you faced with the cleanliness of the room and be assured this is not the normal and accepted standard we provide. It would be greatly appreciated if you could email me on Grant.James@outrigger.com.au, so I can obtain additional details of your stay (room number, dates of stay and name) so I can personally address with our housekeeping team.

The corridor painting started on Monday as did our guest room lock upgrade and room painting will be commenced when our Body Corporate committee select the feature wall color, so should commence in April/May.


I sincerely hope you will stay with us again to see that we not only listen but act on guest feedback.

Kind regards

Grant

Grant S James
Regional General Manager Australia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra on View Hotel

Property: Mantra on View Hotel
Address: Ana Hotel 22 View Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Outrigger Surfers Paradise)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#9 Family Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra on View Hotel 4.5*
Number of rooms: 409
Official Description (provided by the hotel):
Ideally located in View Avenue, just up from the Esplanade, Mantra on View Hotel is a great choice in Surfers Paradise accommodation for pleasure seekers, corporate travellers, and events such as wedding and banquets. The modern and stylish décor gives a feeling of spaciousness throughout and you can choose from a variety of accommodation styles from the City View Twin Suite right through to the Ocean View Spa suite. All have private balconies, wonderful Gold Coast views, high speed internet, cable TV and super-comfy beds. Outside your suite you'll find great amenities like the resort-style pool and children's pool. The fully equipped gymnasium, tennis courts and an excellent restaurant on site - NOSH Pan Asian offers a daily buffet breakfast with traditional favourites including cereals, pastries, tropical fresh fruits and hot meals prepared in our open kitchen, it's the à la carte lunch and dinner menu where NOSH Pan Asian gets decidedly exotic. Featuring authentically prepared specialties from a variety of regions across Asia, it's a serious spread of diverse offerings. There are a great many exciting things to do on the Gold Coast and you are very close to a great choice of these. There's excellent shopping to be had, theme parks, long stretches of sandy Gold Coast beaches and an excellent variety of restaurants and bars. If you really feel like spoiling yourself visit the Ocean Day Spa and Hair Salon where pampering is the order of the day with a range of soothing massages and treatments. Mantra on View Hotel is a very popular choice for business with nine conference rooms in all, catering for small meetings through to large banquets or perhaps a seminar for up to 600 delegates. Planning a Gold Coast wedding? Mantra on View Hotel is one of the best wedding venues on the Gold Coast. The wedding team can help you choose from one of the beautiful celebration venues and for the ceremony itself there is also a number of romantic choices from beach to poolside. Preparing for your big day is also no hassle at Mantra on View Hotel, with the Ocean Day Spa and Hair Salon there to take care of everything. ... more   less 
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Also Known As:
Outrigger Surfers Paradise Hotel Surfers Paradise
Holiday Inn Surfers Paradise
Surfers Paradise Holiday Inn
Mantra On View Hotel Gold Coast/Surfers Paradise

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