A very clean, well positioned hotel experience ruined by TERRIBLE customer service from the GUEST SERVICES MANAGER Damian B. Whilst waiting in line to check in i could over-hear the polite reception ladies assisting guest with room & parking info. I was instead greeted by the guest service manager who slammed the phone handset down, called "Next!", did not greet me, instead first thing he said was "Surname?", then muttered under his breath at his computer troubles, picked up the phone & made a call whilst waiving a pen in my face & pointing to the paper i had to sign whilst talking on the phone. His next words to me were "licence & credit card for imprint". Returning my cards to me he handed the door key to me and said "that is all". No directions on parking, getting to room or check out times. We had the same experience on check out again from the same guest services manager!! Never going back to outrigger, this staff member needs to be brought up to speed on appropriate customer service.
- Official Description (provided by the hotel):
- Ideally located in View Avenue, just up from the Esplanade, Mantra on View Hotel is a great choice in Surfers Paradise accommodation for pleasure seekers, corporate travellers, and events such as wedding and banquets. The modern and stylish decor gives a feeling of spaciousness throughout and you can choose from a variety of accommodation styles from the City View Twin Suite right through to the Ocean View Spa suite. All have private balconies, wonderful Gold Coast views, high speed internet, cable TV with pay-per-view movies and super-comfy beds. Outside your suite you'll find great amenities like the resort-style pool and children's pool. The fully equipped gymnasium, tennis courts and an excellent restaurant on site - NOSH Pan Asian offers a daily buffet breakfast with traditional favourites including cereals, pastries, tropical fresh fruits and hot meals prepared in our open kitchen, it's the a la carte lunch and dinner menu where NOSH Pan Asian gets decidedly exotic. Featuring authentically prepared specialties from a variety of regions across Asia, it's a serious spread of diverse offerings. There are a great many exciting things to do on the Gold Coast and you are very close to a great choice of these. There's excellent shopping to be had, theme parks, long stretches of sandy Gold Coast beaches and an excellent variety of restaurants and bars. If you really feel like spoiling yourself visit the Ocean Day Spa and Hair Salon where pampering is the order of the day with a range of soothing massages and treatments. Mantra on View Hotel is a very popular choice for business with nine conference rooms in all, catering for small meetings through to large banquets or perhaps a seminar for up to 600 delegates. Planning a Gold Coast wedding? Mantra on View Hotel is one of the best wedding venues on the Gold Coast. The wedding team can help you choose from one of the beautiful celebration venues and for the ceremony itself there is also a number of romantic choices from beach to poolside. Preparing for your big day is also no hassle at Mantra on View Hotel, with the Ocean Day Spa and Hair Salon there to take care of everything. Maintenance Notice As part of ongoing improvements, restaurant refurbishment will be undertaken on Nosh Pan Asian Restaurant from 11 July 2016 until 15 August 2016. During this time the restaurant will be closed. Breakfast will be served daily in our conference room. Lunch and dinner will be room service only. The Mantra on View management team wish to apologise in advance for any disturbance this may cause. ... more less
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- Also Known As:
- Outrigger Surfers Paradise Hotel Surfers Paradise
- Holiday Inn Surfers Paradise
- Surfers Paradise Holiday Inn
- Mantra On View Hotel Gold Coast/Surfers Paradise