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Surfers Paradise
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All reviews tropical fish citrique restaurant junior suite fish feeding salt water lagoon seafood buffet the gold coast pool area lobby bar pool staff vacation club amazing pool high tea room service valet parking great resort an ocean view room
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Reviewed January 17, 2020 via mobile

Check in process slow no pre before arrival. Welcome was good.

Breakfast fairly ordinary expect more from Marriott level hptel.

Dinner in Cirque a la carte option lamb rump was excelent as was the dessert. But dropping off the main without a steak knife and then desert without a spoon not great service and these were 2 different wait staff. Cirque restaurant is very busy and noisy with the buffet so paying premium prices for a la carte does not fit. Partner had the Buffet dinner focussed heavily on sea food, if you don't eat seafood options are limited also if you are a late dinner this will not be an option for you.

Service in cirque restaurant and the lobby bar is kind of average. On this stay we went to a bar in surfers where the service and staff presentation blew the hotel level away.

Hotel room very good size spacious and comfortable but not that luxury feel although I fall in love with the pillows. Wish they sold them.

Bathroom large with bath and separate shower. Its aged very well and may have some original and subsequent renovated features.

Lack of pool cave maintenance and need of repair or renovation is really not a good look and needs attention. Why has this not occurred when the lagoon with fish is a key and unique feature for the property. Top of waterfall into salt water lagoon and other areas patched in plastic is not a good look. Appears to have had a patch that has ripped so looks like it's been that way for some time.

Pool and bar snacks good portions but chips were over cooked.

Would like to see more pool service. certainly not of the Asian of Pacific island resort standard.

Happy and ok 3 night staycation.

Should have flaming torches around the pool would be a welcoming evening touch.

Excellent Gym way more than your usual hotel gym. Includes a lot of matrix machine that you would see in a commercial gym. Max barbell weight was only 20kg.

You walk past / though spa area to get to gym, did not look any thing too special.

Over a good stay the hotel pools would rate in the best on the coast. Fix the cave presentation, up the service levels and you would rate a 5 from me.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank ShayneBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPMarriott, Sales & Events Coordinator at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear ShayneBB,

Thank you for your review regarding your recent stay with us. It was great to hear you enjoyed your stay. We appreciate your feedback as it is extremely valuable in continuing to monitor the service standards, and improve where necessary. Your comments and observations are appreciated and will be addressed ensuring they meet the needs of current and future guests.

We strive ourselves on continually growing the guest experiences at the Resort and shall look forward to having the pleasure of welcoming you back in the near future.

Thank you again for your feedback.

Kind Regards,

Gayle Morris
Sales & Events Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

We had a short stay at the SP Marriott at the end of our GC travels. This proved that the customer service was second to none - being the best we experienced out of 4 hotels during out stay. All the staff we encountered, wanted to go the extra mile to ensure your stay is memorable. Ann from Citrique made our family feel very special and our stay was definitely memorable because of her.

Room tip: Bring her own snorkling gear!
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank FamilyK2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPMarriott, Sales & Events Coordinator at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear FamilyK2010,

Thank you for taking the time to review our Resort following your recent stay. We value your feedback and are delighted to read that you enjoyed your stay with us and appreciated all the amenities and facilities of the resort. We will be sure to share your comments with Ann, I'm sure she will be humbled to read them.

Thank you again for your feedback and we look forward to welcoming you back to Surfers Paradise Marriott Resort and Spa for another memorable Marriott stay in the new Future.

Kind Regards,
Gayle Morris
Sales & Events Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020 via mobile

We stayed here from 8th Jan for a week. It was extremely busy initially (as I think a horse race was on locally as well as the tail-end of the Xmas vacationers being here) but then thankfully quietened down.

Reception area staff are all very good and attentive. Rooms are dated but ok. Good selection of facilities. Location also good as the tram station is only a few minutes walk away.

Pool areas are lovely, very pretty with fountains etc. There is a slide, caves to swim in and fish to see so lots to keep you busy.

The pool bar food as well as staff are very good (Frequently walking past to see if you want anything.)

We ate breakfast everyday and a couple of dinners in the Citrique restaurant. The food choice and standard was superb.

The Chapter & Verse Lobby bar gets very busy with outsiders as well as hotel guests. It is a nice setting but the service is slow. Some times painfully so...having to wave at the waiters to get their attention.

Points for improvement...
rooms need updating, the bedroom windows need replacing as quite a lot of noise can be heard in the rooms. Also restaurant smells rise up to some of the bedrooms.
I think in peak season, another bar area available at night would be good (maybe keeping the pool bar open later?) as families are huddled on lobby chairs due to the bar being so busy.

All the staff seem to all use different processes for running a tab/paying the bill. They seem concerned about none-hotel guests running up bills but come across as being quite rude to hotel guests who simply want to order a few drinks or a lunch and not worry about paying until the end. A wrist band might help them distinguish between guests and none guests.

All in all, a good stay and would recommend.

Date of stay: January 2020
Trip type: Traveled with family
Thank 842stefw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPMarriott, Sales & Events Coordinator at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear 842stefw,

Thank you for taking the time to review our Resort following your recent stay. It was great to hear you enjoyed your stay. We appreciate your feedback as it is extremely valuable in continuing to monitor the service standards, and improve where necessary. Your comments and observations are appreciated and will be addressed ensuring they meet the needs of current and future guests.

We strive ourselves on continually growing the guest experiences at the Resort and shall look forward to having the pleasure of welcoming you back in the near future.


Thank you again for your feedback and we look forward to welcoming you back to Surfers Paradise Marriott Resort and Spa for another memorable Marriott stay in the new Future.

Kind Regards,
Gayle Morris
Sales & Events Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

A heavenly hour-long massage and perfect mani/ pedi with the lovely therapist Jenny...great friendly professional service which is was personalised with a very sweet birthday gift Such amazing service will keep me returning every year for this special me-time at Ruby Spa when we stay at Marriott Surfers Paradise!

Date of stay: January 2020
Trip type: Traveled with family
Thank EmmaMac13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPMarriott, Sales & Events Coordinator at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear EmmaMac13,

Thank you so much for taking the time to review our Resort following your recent stay with us. It's great to hear you had an enjoyable experience at Ruby Spa and appreciate your positive feedback.

We look forward to having the pleasure of welcoming you back in the near future.

Thanks again for your feedback.

Kind Regards,
Gayle Morris
Sales & Events Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

It been a while that we have not stayed here, nice to be back. Checking in was good with a nice touch of chocolates and sparkling wine. Our room are reasonably spacious for a family of four with a great view of the pool. We spend most of the day on the reef pool and relaxing. The buffet breakfast and dinner are fabulous. We will be back again.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank NahNahGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPMarriott, Sales & Events Coordinator at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear NahNahGo,

Thank you for taking the time to review our Resort following your recent stay. We value your feedback and are delighted to read that you enjoyed your stay with us.

Thank you again for your feedback and we look forward to welcoming you back to Surfers Paradise Marriott Resort and Spa for another memorable Marriott stay in the new Future.

Kind Regards,
Gayle Morris
Sales & Events Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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