We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I was skeptical, oh boy was I wrong.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Surfers Paradise Marriott Resort & Spa
Ranked #2 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Melbourne
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“I was skeptical, oh boy was I wrong.”
5 of 5 bubbles Reviewed January 26, 2014

We returned after spending two nights here around the same time last year. We were lucky enough to obtain a very exceptional deal through Travel Zboo late last year. The deal was amazing and I thought too god to be true. I thought we would be on a low floor next to the lifts and basically be ignored . Well our stay was so far removed from my preconception that I have only praise for this Hotel. We were given a room on the 26th floor and after a delay of an hour and a half to get into our room we were sent a tray of 'goodies' as an apology. The Elandra Club is great if you were so inclined you could eat there all day, I would go in the afternoon and have a coffee and use the wi fi to catch up on the rest of the world. The view is wonderful and the staff in the Club are happy and friendly, all though we didn't attend, the evening cocktails and canopies were very popular.
Last year we had an ocean view room, this year a Hinterland and to be honest I prefer the Hinterland, great views night and day. As has been said a hundred times previously the pool and lagoon are wonderful, the hotel has employed a policy of removing towels from chairs if they are unattended for an hour...love it. We had room service one night the meals available mirrored those on the menu at Citrique all were tasty, plentiful and well priced. Our last night was spent at Benihana it was worth the extra $ and we had a great time,although I found the food salty. The Lobby Bar is the perfect place to end a night.
To sum up if you are undecided between the Marriott and other Hotels.. Book the Marriott.
Special thanks to Sam in Concierge who keeped my husband entertained whilst waiting for our room. Hope to return to this piece of Paradise soon.

Room Tip: A hinterland room is just a good as the ocean view room spend the savings on yourself.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alwaysdreaming2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, February 2, 2014
Thank you for such a positive review and reccommending our resort to other Tripadvisor readers.

We are so glad that you had such a wonderful time here and really appreciate your kind words regarding our associates, in particular Sam in our Concierge Department. We will be sure to pass on your commendation to our team.

Look forward to seeing you and your family again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,196 reviews from our community

Traveler rating
    1,346
    575
    166
    60
    49
See reviews for
822
621
50
331
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (589)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 26, 2014 via mobile

Our stay at the Marriott was great ! The room was good and the service in particular was commendable.
We had a third guest join us for a couple of days and we wanted to move to a bigger room - unfortunately this meant moving to a much lower level which we didn't want to do - but the receptionist did try her best to accommodate all our requests happily....
The room service and minibar items were surprisingly very reasonably priced, unlike some other luxury hotels that put up absurd price tags on a can of coke !
The full buffet breakfast was great and the staff did incredibly well in managing the large crowd. Lines were long but efficiently handled and additional tables were added just outside the restaurant to speed up the process.
The lagoon and pool were great - a bit crowded due to the long weekend but still enjoyable...
The spa and day salon was also excellent - a bit pricy but the top to toe package we took was fantastic !
Overall it was a great experience... Will definitely come back !

Stayed January 2014, traveled as a couple
Helpful?
Thank KavyaSwaminathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, February 2, 2014
Thank you for taking the time to share your wonderful comments with our team via Tripadvisor.

The resort was buzzing over the Australia Day long weekend with lots of couples and families staying with us and it is great to hear that you both had such an enjoyable weekend.

We look forward to seeing you again when you next visit the Gold Coast!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 25, 2014 via mobile

Wow! Fantastic pools, 2 sensational restaurants and great for the kids. Can not believe the quality of our stay. You need to explore every aspect of this resort to get the best out of it. Great seafood smorgasbord, fantastic Japanese restaurant and high tea the way it should be. Well done marriot. We will always stay with you when we visit the Gold Coast.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uncleroy1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 24, 2014 via mobile

Stayed here with family on a special travelzoo deal that included club lounge access. We found the customer service during check in was exceptional. Staff at valet parking and reception was friendly and professional. As I am a gold member I got a room upgrade but reception took special care to find an upgrade for my sons' room as well as having both rooms on same level. Because of this we had to wait a little longer for the rooms while they try to get both ready at the last minute which we didn't mind since we could wait in the club lounge. However, we were pleasantly surprised with a bottle of wine delivered to our room.
The club lounge was excellent value. It provided many more meals than the normal executive lounges. Breakfast, Morning and afternoon tea, evening canapés, alcohol beverages and desserts. Almost a continuous steam of food that one could probably spend all day at the hotel. Staff at the lounge was also courteous and friendly.
The only criticism I have would be that some amenities were not consistent. One room had slippers while the other didn't. Sometimes some toiletries were replenished but other times not or get different ones. It's not important to me but distract from the perfection. Although the housekeeping staff were helpful and courteous.
I would be happy to return again and consider the club access rooms quite good value. Glad I had the travelzoo deal to introduce me to this facility.

Stayed January 2014, traveled with family
Helpful?
1 Thank Yas8oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed January 22, 2014

We spent 7 nights in a Hinterland room - 2 adults and 1 teenager - 2 double beds. The room was large enough for our needs considering we didn't spend a lot of time in it! The room was very clean and tastefully appointed. It had a bath and separate shower. We chose the Hinterland room as it is a bit cheaper than an Ocean view and so glad we did. The view from our room (15th floor of 28) was superb. We could still see the ocean to the left of the balcony and the beautiful hills to the right. At night Surfers Paradise glitters in front of you!
We picked this hotel based mostly on the pool set up and were not disappointed. There are 2 pools, one salt water lagoon complete with fish and a regular pool. Snorkeling in the lagoon pool is best done first thing in the morning as once it gets busy it is harder to see the fish with all the sediment floating around. My only complaint would be the motorised jets that kids can hire to whizz around the pool. In my opinion they are noisy and disruptive.
We didn't eat in either of the restaurants but did go to the small coffee shop in the foyer, Java, on a daily basis and the coffee was great plus a nice selection of reasonably priced cafe style snacks.
All of the staff were very attentive and professional.

Room Tip: Hinterland rooms on the south side have great views.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patto_Trio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 22, 2014

We are a family of 3 ( 9 yr son) and stayed here for 5 nights from Melbourne. Hotel is lovely but we were in school holidays and it was very busy. Room was lovely - we paid for an upgrade to a junior suite - very happy with that. Pool was lovely - you get to swim with the fish. But as I said it was very crowded - you couldn't get a sun lounge if you weren't there early and certainly couldn't get a lounge in the shade if you weren't there early and then you would have to stay all day or lose it. My son had his expensive snorkel & mask stolen from around the pool - very disappointed. Staff said they would keep a look out - but it never turned up - very sad boy. All in all a nice stay. We are up early so breakfast wasn't a problem but if you got there after 8.30 especially on the weekends - the queue was out the door. Would stay again but not in school holidays

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justcruisinforfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed January 21, 2014

We are locals and have stayed here many times. The rooms have been refurbished fairly recently and this is a big improvement. Our room (2706) was fresh and clean with a great partial view of the ocean and up to Surfers Paradise.

We got a super deal through Travelzoo and booked/paid about 2 months in advance. Really worth it as we had access to the Elandra Retreat included. We enjoyed dropping in for a cup of coffee & biscuit and we also had pre-dinner drinks and nibbles before we headed downstairs for dinner.

Unfortunately, some people really abuse this privilege and were just plain gluttonous. They were set up at 5pm with tables all put together with a large group of friends and were still there when we returned from dinner at 8.30pm - yes, still eating and drinking.

My suggestion to the Marriott F&B Manager, would be to have the waiters serving (with room key & number of guests checked) and no longer allowing the guests to serve themselves. We were amazed to see guests in the kitchen, going to fridge and just helping themselves to whatever they wanted.
There was only 1 attendant most of the day and then 2 attendants after 6pm. These guys worked non-stop and were losing the race!! I am sure the consumption would be less and it would be far more viable to pay for 2 or 3 attendants controlling the abuse of the food & alcohol.

The pool/lagoon area is really nice. Yes, the swimming pool needs attention with tiles coming off and it looks tired. There was a slight problem with the light rail work being done next to the north end of the pool - strong odour when the workmen were welding and fairly noisy. There is a need for more shade over the sunlounges as they are the ones taken first.

Great that you can help yourself to beach towels, again this is being abused with people next to us with 3 or 4 towels each (family of 4 with about 14 towels).

We ordered from the poolside bistro and the food was good for this type of venue. In the evening we dined at the Lobby Lounge as we found out when we called to book that Citrique was closed (Monday night).

The waiter was very helpful and our drinks were served promptly. Unfortunately, the main meals took ages and my meal was only just warm. As it was chicken, I asked for it to be heated but they insisted on replacing it. My meal took so long, everyone else was finished theirs and it wasn't enjoyable. It seemed that initially everything was fine but once it got busier, the service and attentiveness went by the way.

This is a really lovely Resort and the amenities are fabulous. Just little things like having an ice machine on each floor, fabulous bathroom amenities, walk-in wardrobe with plenty of space and many choices for drinks, dining, swimming etc. make the stay very comfortable and enjoyable. The staff also deserve a mention as they are always very courteous and accommodating - whatever your query.

Let's hope the self absorbed guests don't spoil it for everyone else.
We love coming here and will be back sooner than later.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emerald8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Surfers Paradise
0.8 mi away
Peppers Soul Surfers Paradise
Peppers Soul Surfers Paradise
#1 of 32 in Surfers Paradise
4.5 of 5 bubbles 1,877 reviews
0.3 mi away
QT Gold Coast
QT Gold Coast
#4 of 32 in Surfers Paradise
4.5 of 5 bubbles 2,575 reviews
0.7 mi away
Hilton Surfers Paradise Hotel
Hilton Surfers Paradise Hotel
#13 of 32 in Surfers Paradise
4.0 of 5 bubbles 3,142 reviews
Show Prices
Show Prices
Show Prices
1.9 mi away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#6 of 32 in Surfers Paradise
4.0 of 5 bubbles 1,151 reviews
0.8 mi away
Novotel Surfers Paradise
Novotel Surfers Paradise
#16 of 32 in Surfers Paradise
3.5 of 5 bubbles 290 reviews
2.8 mi away
Peppers Broadbeach
Peppers Broadbeach
#2 of 21 in Broadbeach
4.5 of 5 bubbles 2,597 reviews
Show Prices
Show Prices
Show Prices

Been to Surfers Paradise Marriott Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Surfers Paradise Marriott Resort & Spa

Property: Surfers Paradise Marriott Resort & Spa
Address: 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Surfers Paradise
#1 Spa Hotel in Surfers Paradise
#1 Romantic Hotel in Surfers Paradise
#1 Business Hotel in Surfers Paradise
#1 Top resorts Hotel in Surfers Paradise
#2 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The award-winning Surfers Paradise Marriott Resort & Spa couples quiet luxury with spacious accommodation and intuitive service, providing an unforgettable hotel experience for guests here on the Gold Coast. Tucked amidst sparkling lagoons, white sandy beaches, and cascading waterfalls, the 216 room fully integrated resort offers amenities to please the entire family; from quiet pool zones and unique aquatic experiences to bike rentals and a new Kid's Activities Centre. The immaculately appointed hotel accommodation offers floor-to-ceiling windows, marble bathrooms, and pillow top mattresses. Step out onto your balcony and revel in the beauty of your Gold Coast surroundings. Treat yourself to superb cuisine at Misono, Citrique, or Chapter & Verse bar and lounge, or book a day of pampering at Ruby Spa. Those planning events here on the Gold Coast can make use of the expansive function room space including the stylish Marriott Ballroom. Indulge, discover and explore in effortless style at Surfers Paradise Marriott Resort & Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Orbitz, Hotels.com, Hotwire, Agoda, Travelocity, Cancelon, Priceline, TripOnline SA and HotelQuickly so you can book your Surfers Paradise Marriott Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Resort & Spa Gold Coast

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing