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“Still the best hotel on the Gold Coast”

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Surfers Paradise Marriott Resort & Spa
Ranked #2 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed February 5, 2013 via mobile

This is our 3rd stay at this gorgeous hotel. We planned a family Christmas holiday to the marriott booking 3 x rooms all with ocean view and breakfast included. The service and cleanliness at this stunning hotel is second to none. Nothing was ever a problem and any requests were attended to immediately. David on concierge and Annie on reception were extremely helpful and pleasant, an asset to this resort. Breakfast is second to none, you will not find better anywhere. We will only ever stay here when we visit the Gold Coast as it is the best hotel for adults and/or children. Keep up the good work, see you next time.

  • Stayed: December 2012
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Thank Rennie36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,765 - 1,771 of 2,366 reviews

Reviewed February 4, 2013 via mobile

We stayed here with our 2 sons after a recommendation from a friend, he was right, what fantastic facilities! The lagoon " beach " and several pools including spas and water slide kept the small and big kids entertained for hours and hours. The hotel it's self is top end and we upgraded to a larger room and included breakfast on arrival when they offered us a deal ( $65 for four for breakfast was well worth it for the vast range of breakfast ) as the hotel is not in the middle of surfers we elected to have room service instead of taking the 15 min walk to the centre, it was very good and came fast to the room. Only two points to watch, don't go for the fresh food platter from the snack bar next to the pools, we were charged $15 for a plate for 2 and got two slices of melon and a couple of pieces of pineapple that must have come from that mornings breakfast selection - not good enough Marriott! And don't expect to see a sub tropical paradise of reef and fish in the lagoon, there are fish but only a few. Overall I'd recommend the hotel for its fantastic facilities, particularly for families, we will definitely return :-)

  • Stayed: February 2013
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Thank JayWestYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded February 6, 2013

I am very pleased to read that overall, you enjoyed your stay and the experience that our resort offers to families.

Thank you for your positive comments regarding our facilities and also highlighting the variety offered as part of our breakfast buffet at Citrique.

Our lagoon pool is a key feature of the resort especially as it offers guests the opportunity to swim and snorkel with different varieties of tropical fish. The lagoon is maintained by full time Water Technicians who monitor the number of fish, each day when conducting the daily fish feeding sessions with guests at 9.30am. Over the coming months, we will be re-introducing some additional species of fish into the lagoon so that we can maintain a level of approx 300 fish at any time.

We appreciate your feedback in regards to the food offering by the lagoon and will be addressing this with our Executive Chef and his team to review.

Thank you for choosing to visit our resort with your family and we look forward to seeing you again soon.

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Reviewed February 1, 2013

Having stayed at various hotels at Surfers am pleased to review this hotel. Believe me when I say that you will not find a better hotel in Surfers or worldwide. First, the pool is the best I've ever seen, you have to see it to believe, lagoons, whirl pool and beaches, fish and spas, it is the best pool in Australia for certain!

Staff: professional, smiling and warm, great with children and helpful, making children feel special!

Rooms: amazing soft linen and perfect mattress and cushions, perfect rooms

Food: tasty and diverse

Reception: efficient and friendly

Bar: good prices and lovely to sit in

Room Tip: Higher the better for views
See more room tips
  • Stayed: January 2013, traveled with family
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1  Thank 663Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2013

Overall this is just a top class Hotel..Rooms are excellent..Good size, nice furnishings, very clean and great bathroom. Facilities are also excellent including the resort pool and lobby area.. Check in was very quick and friendly.I had the smorgasbord dinner one night and aws a little dissapointed despite the great variety of food..

  • Stayed: November 2012, traveled solo
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Thank Ajl64_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded February 4, 2013

Thank you for your wonderful comments regarding our hotel and the service you received. We really appreciate feedback from our guests as it lets us know that we are on the right track.

It is disappointing that our Seafood Buffet at Citrique did not meet your expectations. We usually receive great comments on our buffet so will discuss this feedback with our Executive Chef to ensure that our high standard of quality produce is consistently maintained.

We look forward to welcoming you back soon.

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Reviewed January 31, 2013

Wow this hotel is amazing. From the moment you enter the lobby you can feel you stay is going to be great. Although at full capacity, the hotel and facilities are so generous you did not notice. Our room was clean, comfortable & quiet with great views. The Lagoon & Reef with fish was heavenly. I am not a great at relaxing but this resort had me in another place, even the dragon lizards that are frequent visitors on the pathways did not bother me!. The buffet breakfasts were delicious & variety was never ending. Staff were very accommodating in all needs & gym was great apart from those failing to obey the no children under 14 rule & bring their little ones with them at 6am. Lost & Found sent our computer bag and contents back via express post in a one day turn around. We cannot wait to return in October or January, Thanks You Marriott <3 Ali SA

  • Stayed: January 2013, traveled with family
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Thank Alibabe_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

We've booked Elandra room and everything from check in to check out was exceptional. We came at 12pm, our room wasn't ready so we went to Elandra retreat to relax until room would be ready.

Rooms were modern and clean.

Breakfast in the restaurant was exceptional - the best selection of cheeses and cured meats I've ever seen in any hotel. Pancakes were freshly made - with few scoops of ice cream and fresh strawberry sauce it was something that made my day.

Julia from the restaurant was exceptional - she was friendly and full of knowledge!!! Thanks Julia!!!

Staff at Elandra retreat was also outstanding - thanks to Roby and tall girl with blue eyes!!!

The only thing I would change is making special area for adults -I was expecting Elandra Retreat to be children free. It should be a place where adults go to relax and rewind from the day. There were so many screaming children that it wasnt even funny. Please make Elandra only for adults - especially in the evening when the alcohol is being served!!!

Hotel is very family oriented. We've stayed here for 4 days and next 5 days at Palazzo Versace. I would recommend Versace to couples that would like to relax, as they have pool are dedicated only to adults.

Room Tip: Elandra is the only way to go!
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  • Stayed: January 2013, traveled with family
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Thank Sport_guy_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded January 31, 2013

It is great to hear that you enjoyed your stay at our resort and had the opportunity to experience the Elandra Retreat Club.

We understand your comments regarding children in Elandra and apologise that this caused disruption during your time there. We will discuss this feedback with the team when we next review the offering in this area.

We appreciate your kind words regarding the service our associates showed to you during your stay as hearing positive feedback like this, really does motivate the team.

Thank you for choosing to stay at Surfers Paradise Marriott Resort & Spa - we hope to see you again very soon.

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Reviewed January 30, 2013

Entering lobby through cigarette smoke was not very welcoming, but forgotten with such a warm welcome from Lisa. Our stay was wonderful and I can only put it down to having a smiling helpful staff member that seemed to be everywhere and recognized and acknowledged us, again Lisa, she was in the coffee shop and the lobby the lounge area helping with computers and up in the lifts as well. Other staff were very nice but would walk past litter, I saw Lisa picking up, cleaning up and having a great repore with many guests. So thank you Lisa.

The lobby bar does nice cocktails, and coffee shops pretty good too. We ate one night at Citrique then went to Tedder Ave in Main Beach, which was lovely to see at night.

I would not bother with ocean view room as city lights more exciting to see.
Pool area was comfortable but too crowded, don't know why it's not necessary to sign for towels, anyone can get as many as they want, seems inefficient.

Stayed: January 2013, traveled as a couple
Thank BellarinaSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded January 31, 2013

Thank you very much for providing such positive feedback on the service you experienced at our resort during your stay. We will be sure to pass your comments onto Lisa and the rest of the team.

The resort's lagoon is always a very popular area for guests, especially during the busy school holiday period. We appreciate your comments regarding the use of pool towels and will be reviewing this procedure accordingly.

We look forward to welcoming you back to the resort soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surfers Paradise Marriott Resort & Spa

Address: 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Surfers Paradise
#1 Top resorts Hotel in Surfers Paradise
#1 Business Hotel in Surfers Paradise
#1 Romantic Hotel in Surfers Paradise
#1 Family Hotel in Surfers Paradise
#2 Luxury Hotel in Surfers Paradise
Price Range: $190 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The award-winning Surfers Paradise Marriott Resort & Spa couples quiet luxury with spacious accommodation and intuitive service, providing an unforgettable hotel experience for guests here on the Gold Coast. Tucked amidst sparkling lagoons, white sandy beaches, and cascading waterfalls, the 216 room fully integrated resort offers amenities to please the entire family; from quiet pool zones and unique aquatic experiences to bike rentals and a new Kid's Activities Centre. The immaculately appointed hotel accommodation offers floor-to-ceiling windows, marble bathrooms, and pillow top mattresses. Step out onto your balcony and revel in the beauty of your Gold Coast surroundings. Treat yourself to superb cuisine at Misono, Citrique, or Chapter & Verse bar and lounge, or book a day of pampering at Ruby Spa. Those planning events here on the Gold Coast can make use of the expansive function room space including the stylish Marriott Ballroom. Indulge, discover and explore in effortless style at Surfers Paradise Marriott Resort & Spa. ... more   less 
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Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Resort & Spa Gold Coast

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