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Surfers Paradise Marriott Resort & Spa
Ranked #2 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Melbourne Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great stay once again.”
5 of 5 bubbles Reviewed January 23, 2013

Lovely hotel. We stayed in a corner ocean view room on the 7th floor overlooking the pool. Nice sized marble bathroom with separate shower and large bathtub. As it was school holidays the pool area was busy but not chaotic. The pools are beautiful and was great that they stay open until 10pm. Hotel staff were very helpful and service was great.

Room Tip: Corner ocean view rooms are great
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deju1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,196 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (589)
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English first
Sydney, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Lovely neat and tidy hotel , maybe a little expensive but the pool area makes up for it, just on the outer skirts of the main hub but action a plenty, great views and about 2 blocks form the beach , will be back

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LucasS187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

I have dreamed of staying at the Marriott Surfers and swimming with the tropical fish in the pool...
I stayed 2 nights in school holidays,,, lots of kids and couples....
The staff were wonderful, however they work hard to compensate for the fact that there are not enough of them...they are all friendly and pleasant and helpful, but at times the phones would ring off the hook with no attention, they are so busy!
the in room guide is not up to date and accurate....that's ok I can live with that.they really should edit it though...

There were 2 beds in my room 1003 and one had a large lump on it.???!!!! I slept in the other one, and the blooming smoke motion detector??? went off all night, like a kid with a torch on the ceiling it would light up every few seconds and light the room up...w.t.f.???
anyone all first world problems, so I hope they fix them, as they probably are not aware.

The cleaning staff from Babinda Cairns was lovely... she deserves a medal!

Oh and the air con in reception was not cool enough ,,,, I was sweating paying my bill in January and it was all prepaid... it really was warm!

The cafe Lava out the front of the hotel is great for breakfast and lunch and snack

Room Tip: In summer the western mountain view rooms get hot in the arvo! I loved looking at the pool , my roo...
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 24, 2013
Thank you for your feedback on your recent stay - I am glad you had the opportunity to visit our property and experience our lagoon area and resort facilities.

The Christmas School Holiday period is always extremely busy at the resort with lots of families choosing to holiday during this time. We thank you for your kind words regarding our associates and the service they provided during your stay, especially as it was such a busy period and I will be sure to pass this onto our team.

We also appreciate you bringing to our attention some of the issues you experienced in your room and will be looking into these items further so that they can be addressed.

I am glad that overall you enjoyed your stay at our resort and we hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

We spent 8 nights at the Marriott, having chosen the hotel for its pools and recreation facilities. Being school holidays we expected lots of families with children but not the way people trashed the pool areas, let their kids run wild & generally have little concern for fellow travellers. By the end of the day, the pool area was littered with food, drinks & used towels. Management need to increase staffing to clean up the mess, as I suppose they aren't responsible to educate guests on appropriate communal behaviour. It was also difficult to find a sun lounge; a staff member said guests would come down as early as 5.30am to reserve their lounges by placing towels and thongs on them, which they would come back to hours later. The Management were trying to monitor this behaviour but it is a difficult task. We ended up at the Beach, an easy walk of a few hundred metres on our rest days (non Theme Parks), rather than the hotel pool.

The room service food on our first night was barely adequate but the breakfasts were better. We also watched an $18 in-house movie that was of such poor quality we complained to reception, it was quickly taken off our bill. Overall, the food in Citrique was, at best, average and we headed to Tedder Ave for relaxed dinners or the nearby Red Rooster for takeaway instead. The Lava cafe was the best for food; Samantha was great, as were the coffees, hot chocolates and egg and bacon rolls. The Lobby Bar was pleasant with good cocktails but the service was hit and miss. Our room on the 16th floor had great hinterland & Surfers Paradise views with partial ocean views as well. Beds were comfortable and the rooms were always well serviced daily.

We've stayed at numerous Gold Coast Resorts and would recommend The Marriott if you are going out of the summer school holidays or, if during this period, you aren’t too concerned about guest with an ‘I’ll get what I want, regardless of others’ attitude!

Room Tip: The higher the better! Hinterland views are fine, loved the city scape at night. Ocean views are lov...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank FitzySyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coogee, Australia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

We did a two night stay here on our way further up the coast to give the family a break from the long hours of driving..We booked through the mystery deal of whotif.com so i didnt pick this resort i just new it was a 5 star one on the Gold Coast.
This place was awesome as soon as you walk through the front door a grand lobby that worthy of 5 stars the Staff were super friendly got an upgrade to an ocean view room didnt even ask for it was meant to be a mountain view room since i couldnt control that.
We stayed in a one bedroom apartment with 2 beds since my daughters are 4yrs old and 5 months old and was plenty room and felt like a 5 star hotel it felt updated with the decor etc i couldnt fault it some 5 star hotels feel traped in the 80s still.
The Breakfast in the morning was second to none Chefs everywhere cooking waffles,omlettes etc something for everyone and the service was above and beyond i didnt have a complaint about the place i didnt get a chance to go in the pool but it looked pretty good with fish swimming in it and the guests snokeling ive never seen that before.

Room Tip: Ocean view rooms are great
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed January 16, 2013

This is an excellent resort property that features a number of high quality amenities at reasonable prices. The rooms are nicely furnished and bathroom with separate tub & showers. The breakfast buffet is one of the largest and most plentiful that I've seen in a long time, and the hotel bar has a decent selection of food and drink options. The pools include one saltwater beach and a freshwater one as well. Snorkeling equipment is available for rent in the pool area.

The staff were all very helpful and friendly and service was top-notch. The beach is about a 5-10 minute walk across the street.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GovernorofRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 14, 2013

Didnt book ahead at prime time however with the help of lovely staff especially LISA managed
to get our family 3 nights. I would like to give LISA a big thank you, she made our stay at the Marriot all the better with her kindness and attention at all times.

The pillows and bed were to die for!!

Will definately be returning soon and recomending to others!! Had a great time!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chelsea n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 16, 2013
Thank you for your kind comments - I will be sure to pass these onto Lisa.

We are glad you all had such a great time and look forward to welcoming you and your family back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surfers Paradise Marriott Resort & Spa

Property: Surfers Paradise Marriott Resort & Spa
Address: 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Surfers Paradise
#1 Top resorts Hotel in Surfers Paradise
#1 Business Hotel in Surfers Paradise
#1 Spa Hotel in Surfers Paradise
#1 Family Hotel in Surfers Paradise
#2 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The award-winning Surfers Paradise Marriott Resort & Spa couples quiet luxury with spacious accommodation and intuitive service, providing an unforgettable hotel experience for guests here on the Gold Coast. Tucked amidst sparkling lagoons, white sandy beaches, and cascading waterfalls, the 216 room fully integrated resort offers amenities to please the entire family; from quiet pool zones and unique aquatic experiences to bike rentals and a new Kid's Activities Centre. The immaculately appointed hotel accommodation offers floor-to-ceiling windows, marble bathrooms, and pillow top mattresses. Step out onto your balcony and revel in the beauty of your Gold Coast surroundings. Treat yourself to superb cuisine at Misono, Citrique, or Chapter & Verse bar and lounge, or book a day of pampering at Ruby Spa. Those planning events here on the Gold Coast can make use of the expansive function room space including the stylish Marriott Ballroom. Indulge, discover and explore in effortless style at Surfers Paradise Marriott Resort & Spa. ... more   less 
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Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Resort & Spa Gold Coast

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