After my partner and I decided to spend a night away to treat ourselves an obvious choice to us was to stay at the Surfers Paradise Marriott Resort as we had an incredible stay there in late 2009. Unfortunately this property as certainly lost its spark.
Firstly, the hotel's website rates were cheaper than some of the other hotel sites so not paying full price was a bonus for us - and the close proximetrey of the hotel to shopping and attractions and free parking was also good, but after arriving in the lobby we were very dissapointed.
We were greeted by bare spaces and a construction site, gone is the beach paradise feel - instead a bare minamilistic ultra modern feel gone wrong. The environment is not all that was bare, apart from an attendant at reception there didn't seem to be anyone available to help with our bags, nor any offer to take them (not what we expect at a 5 star property). Check in was uneventful and we were surprised to be hearing of an upgrade which was explained to us in detail, when we accepted only then we were told about the extra charge to which we quickly declined. It was good to learn however as a Marriott rewards member we to get free wireless internet.
Our room was of a good size and comfortable, we are sure the renovation had stopped in the corridors as the room especially the bathroom was quite dated. We had a great sized TV however the reception was very poor and while the bed was comfortable we had 6 tiny flat pillows which resulted in a very poor sleep.
We took advantage of room service for dinner which we were both very impressed with, meals came up hot and in a timely manner.
Unfortuately due to poor weather we weren't able to explore the fish filled lagoon outside though because of the closed off areas and constructions workers I'm not sure it was accessable anyway. A delightful positive though was an amazing buffet breakfast with very helpful service staff in the dinning area. My only suggestion is to offer scrambled eggs - you could line up and wait for a chef to cook them for you but as there was only one person doing all the cooking and 6 people waiting in line I chose not to join them.
We liked the buffet breakfast and the service from the staff, however I do feel Marriott should advise their customers if they are undergoing a renovation.
- Official Description (provided by the hotel):
- The award-winning Surfers Paradise Marriott Resort & Spa couples quiet luxury with spacious accommodation and intuitive service, providing an unforgettable hotel experience for guests here on the Gold Coast. Tucked amidst sparkling lagoons, white sandy beaches, and cascading waterfalls, the 216 room fully integrated resort offers amenities to please the entire family; from quiet pool zones and unique aquatic experiences to bike rentals and a new Kid's Activities Centre. The immaculately appointed hotel accommodation offers floor-to-ceiling windows, marble bathrooms, and pillow top mattresses. Step out onto your balcony and revel in the beauty of your Gold Coast surroundings. Treat yourself to superb cuisine at Misono, Citrique, or Chapter & Verse bar and lounge, or book a day of pampering at Ruby Spa. Those planning events here on the Gold Coast can make use of the expansive function room space including the stylish Marriott Ballroom. Indulge, discover and explore in effortless style at Surfers Paradise Marriott Resort & Spa. ... more less
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- Also Known As:
- Surfers Paradise Marriott Resort And Spa
- Surfers Paradise Marriott Hotel Surfers Paradise
- Marriott Surfers Paradise Hotel
- Surfers Paradise Marriott Resort & Spa Gold Coast