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“Lost Spark”

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Surfers Paradise Marriott Resort & Spa
Ranked #3 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lost Spark”
Reviewed August 30, 2011

After my partner and I decided to spend a night away to treat ourselves an obvious choice to us was to stay at the Surfers Paradise Marriott Resort as we had an incredible stay there in late 2009. Unfortunately this property as certainly lost its spark.

Firstly, the hotel's website rates were cheaper than some of the other hotel sites so not paying full price was a bonus for us - and the close proximetrey of the hotel to shopping and attractions and free parking was also good, but after arriving in the lobby we were very dissapointed.

We were greeted by bare spaces and a construction site, gone is the beach paradise feel - instead a bare minamilistic ultra modern feel gone wrong. The environment is not all that was bare, apart from an attendant at reception there didn't seem to be anyone available to help with our bags, nor any offer to take them (not what we expect at a 5 star property). Check in was uneventful and we were surprised to be hearing of an upgrade which was explained to us in detail, when we accepted only then we were told about the extra charge to which we quickly declined. It was good to learn however as a Marriott rewards member we to get free wireless internet.

Our room was of a good size and comfortable, we are sure the renovation had stopped in the corridors as the room especially the bathroom was quite dated. We had a great sized TV however the reception was very poor and while the bed was comfortable we had 6 tiny flat pillows which resulted in a very poor sleep.

We took advantage of room service for dinner which we were both very impressed with, meals came up hot and in a timely manner.

Unfortuately due to poor weather we weren't able to explore the fish filled lagoon outside though because of the closed off areas and constructions workers I'm not sure it was accessable anyway. A delightful positive though was an amazing buffet breakfast with very helpful service staff in the dinning area. My only suggestion is to offer scrambled eggs - you could line up and wait for a chef to cook them for you but as there was only one person doing all the cooking and 6 people waiting in line I chose not to join them.

We liked the buffet breakfast and the service from the staff, however I do feel Marriott should advise their customers if they are undergoing a renovation.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rninstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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English first
Clarksville, Tennessee
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 25, 2011

Rooms are white washed and very clean. Quite new hotel. I had a view of the beach from my room. There is a salt water pool that has fish in it which you can feed in the morning. Also outdoor pool is great. Its in a good location for Sea World. Not too far about an hour to DreamWorld.

  • Stayed September 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson, New Zealand
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 25, 2011

Stayed here while attending a conference. Very nice hotel rooms, very comfortable bed. Good facilities and helpful staff.

  • Stayed September 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kiwi_Explorer2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
193 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 23, 2011

What fun! This place is a great holiday hotel with a pool to die for! Swimming in the lagoon sytle pool with the fish was so fun! The resort style of this hotel plus friendly well trianed staff meant it was a great stay. Buffett breakfast on the weekend was a bit busy but they got through the lineup pretty quickly. Suite was well appointed with great view to the coast. Its a little bit out from the rest of Surfers and can be a pain to get to in the car due to the road layout but honestly that is just being picky!

  • Stayed March 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PandSMadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 20, 2011

I've been there multiple times and cannot get enough. Even when my boyfriend and I were living on the gold coast for a couple of months we made a point to have a weekend there. Honestly there's nothing like it. Great food, great people, great rooms, great atmosphere, great place. And then there's the pool. Just that good!

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samserena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
112 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 20, 2011

I booked an overnight stay at the Marriott Surfers Paradise as a surprise for my wife, as she had always wanted to stay here.

Upon arrival we were greeted by very friendly & helpful staff. We decided to upgrade to a room on the 27th floor, which included access to the Elandra Retreat Club (also on the 27th floor). If you are undecided if you should spend the extra $$ to gain access to the Elandra Retreat Club ($95 for a couple). I'd recommend doing so. They have complimentary food & beverages all day. The views are to die for, totally amazing. Relaxing music playing, magazines to read and just a gorgeous way to relax and watch the world go by. We were fortunate enough to do some whale watching while sitting in comfortable corner booth as a winter rain squall passed. A must is the canape's & beverages from 5:30pm - 7pm, the ideal way to enjoy a nice glass of red/white/sparkling wine or beer before heading of to dinner.

According to staff they are in the very last stages of a makeover of the entire hotel, unfortunately the grand staircase in the foyer had not been completed. All the rooms have been renovated, and ours was large, great use of space, spotless. We did not hear another guest while we were in our room. The bathroom was well appointed and large enough for both of us to use at once. My wife made me promise I made special mention of the wall mounted backlit beauty mirror . The room has muted tones with a splash of highlight colours throughout.

We enjoyed dinner at the in-house restaurant Citrique. The renovations are beautiful, high ceilings, lots of space you don't have the adjoining table directly beside you. You have the option of dining from the abundant buffet, or a-la carte. We decided to go with the buffet option, and I am very glad we did. There was a huge selection to choose from, seafood, chinese, indonesian, wood fired pizza ,the choices go on and on. Everything we tried was of an excellent standard. Brilliant food, the pork belly was to die for. The wine selection is also outstanding. As it worked out this was the restaurants second night of operation, you would not have known. The friendly and attentive staff made a great meal all the more enjoyable.

The bed was extremely comfortable and gave us a great nights sleep. Great feather pillows. We had booked a package with breakfast in the same restaurant that we had dinner in. Same excellent standard of food and service.

Checkout was the same as check in, completed by friendly staff in a fast hassle free manner.

We'll be back without a doubt. We tried to think of a single negative aspect of our stay on the drive home, and we came up with nothing. Absolutely loved it.

Room Tip: Upgrade to the Elandra Retreat Club if you can afford the extra $95 & request a room on that lev...
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank JohnsiesonHol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 17, 2011

The Marriott on the Gold Coast is a fabulous hotel.
The staff are fun and friendly, the food is great and the hotel is really nice.
We had a comfortable room with a huge bathroom and a great size wardrobe.
The food was great. In particular the buffet breakfast in the morning which was fresh and tasty and offered a wide variety.
The best thing about this place is the pool. A wonderful man made saltwater reef complete with sand bottom and fish. Hours of snorkelling pleasure for young and old. In the morning, they had a fish feeding session where you could help hand feed the fish while snorkelling around. The pool bar also served delicious cold drinks, perfect for sipping on the sun lounges.
We are often so busy on our holidays I rarely take time to really wind down and relax. At the Marriott, you couldn't help but relax. It was wonderful. All the swimming and watersliding also had a bonus side effect, it tired our son out sufficiently for him to allow us the rare pleasure of a day sleep! Bliss!
We didn't want to leave this hotel. My son asked if we could sell our house and live here.
We will certainly be stopping in at the Marriott again in the near future.

  • Stayed September 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank TracyTas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Surfers Paradise Marriott Resort & Spa

Property: Surfers Paradise Marriott Resort & Spa
Address: 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Surfers Paradise
#1 Romantic Hotel in Surfers Paradise
#1 Family Hotel in Surfers Paradise
#1 Spa Hotel in Surfers Paradise
#2 Top resorts Hotel in Surfers Paradise
#3 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The award-winning Surfers Paradise Marriott Resort & Spa couples quiet luxury with spacious accommodation and intuitive service, providing an unforgettable hotel experience for guests here on the Gold Coast. Tucked amidst sparkling lagoons, white sandy beaches, and cascading waterfalls, the 216 room fully integrated resort offers amenities to please the entire family; from quiet pool zones and unique aquatic experiences to bike rentals and a new Kid's Activities Centre. The immaculately appointed hotel accommodation offers floor-to-ceiling windows, marble bathrooms, and pillow top mattresses. Step out onto your balcony and revel in the beauty of your Gold Coast surroundings. Treat yourself to superb cuisine at Misono, Citrique, or Chapter & Verse bar and lounge, or book a day of pampering at Ruby Spa. Those planning events here on the Gold Coast can make use of the expansive function room space including the stylish Marriott Ballroom. Indulge, discover and explore in effortless style at Surfers Paradise Marriott Resort & Spa. ... more   less 
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Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Resort & Spa Gold Coast

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