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“Awesome Racing Experience”
Review of Racecentre

Racecentre
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Attraction details
Recommended length of visit: <1 hour
Owner description: Racecentre is Australia’s Most Advanced Racing Simulation Centre, designed to give drivers the most realistic racing experience possible! We provide dynamic racing experiences for individuals and groups to race against each other in real-time racing.Simulators are FULL MOTION, SURROUND SCREEN & SURROUND SOUND! Race F1, V8, Rally, Drift around hundreds of Australian and Worldwide tracks. Our simulators are the same as professional race drivers use for training: challenging and awesome fun!
Reviewed December 8, 2011

I loved this place and visit regularly. The simulators are brilliant and the Bathurst track is like driving at the real track. As a local and a motorsport enthusiast i recommend heading down there to try it.
Maybe the person who wrote the previous post just cant drive. Just a thought. Ive always found the staff helpful and friendly and there's usually a minimum of 3 - 4 people on there when i have been.

Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (26)
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23 - 26 of 26 reviews

Reviewed December 8, 2011

Have been here quite a few times now and each time have had a ball. Friendly service and generally get more time on the simulators than what I've paid for. Helpful staff willing to give advice and help get better lap times. Would (and have) recommended it to others.

Thank NigelFaull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2011

I took my partner here because he absolutely loves cars, and racing (games), and I would have liked to have actually taken him to do some V8 racing and experiences, but he isn't a great driver as it is, and the thought of him doing that was just plain scary. He has enough trouble with a 4 cylinder. Anyway, we went here on what must have been a slow night. Paid for a few goes, which was crazy expensive, and then the game/simulator kept stalling/crashing. The girl was friendly enough, but some of her male friends were there, so she was entertaining them, and we had trouble getting service. Whilst my partner said he enjoyed it while it worked, it wasn't worth it, and he could have had just as much fun at home on the PS3. Will not be going again.

1  Thank corgan00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry M, Owner at Racecentre, responded to this reviewResponded December 8, 2011

Thank you for your feedback regarding Racecentre. Being a very new business, we encourage all types of feedback and information on how we are performing, so we thank you for the time it took to write to us.

On the night you and your partner came to Racecentre, we were holding a specialised Drift Race night, where club members had come along to race drift cars. Being a specialised sport, a lot of the club members are friends. Our Sales Assistant is familiar with this group, and I'm sure she was friendly with them. We are disappointed to hear that you believe it was at your expense.

Being a new set up, back in August when you came we were having some occasional technical/mechanical issues. Now that we have been operating a bit longer, these technical/mechanical issues are virtually solved. We do of course get the odd issue which is rectified on the spot without a problem.

We are disappointed to hear that you believed the experience was expensive. I am sure if the service was more interactive, and the technical issues weren't an issue when you came, you would have had a fantastic time, as do all the rest of our customers. We have a very large customer base, and are happy to say 98% walk away excited, happy and loving the experience. We are sorry this was not the case for you and your partner.

Ordinarily in this situation we would talk to the Sales Assistant for her feedback and advise of your experience etc. However, by mutual agreement this Sales Assistant is no longer with us and we have instead hired someone with a Customer Service Management background.

We would like to a complimentary double pass / gift voucher valid for the next 12 months. We understand from your profile that you are not local, so perhaps you may wish to use this as a gift voucher for a friend on the Gold Coast and see what they think of the experience now. Obviously we wish to have you satisfied with the outcome of your feedback, so please email us at: info@racecentre.com so you can pass on the relevant details to us.

Once again many thanks for your feedback, we trust we have addressed your concerns and wish you all the best for the holidays.

Kind regards
Kerry Murphy
Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2015
Google Translation

Thank Larissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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