We admittedly took a calculated risk in staying at a very recently opened establishment, a risk we regretted from check in. Whilst the standard of the accommodation with respect to furnishings/fittings was, like the other Sea Temple Hotels at which I have previously stayed, very high, there are currently (Oct 2011) way too many operational teething problems and the level of service is not to the level I expect in a 5 star establishment.
The promised room WIFI is not yet available. This alone would have been a deal breaker for me, had I known in advance. To make matters worse, when I requested internet access to charge up my mobile broadband account (which I should not have needed) the reception staff wanted to charge me for use of the lobby computer!
The electrics were a repeated issue. We had problems with the room/lift card, being locked out of the room and even trapped in the basement carpark. The room safe required a workman to come to the room to unlock/reprogram on arrival. The TV turned itself on overnight, waking us, and there was a problem with the volume modulation which kept turning up to maximum, making it unwatchable.
All of the above may have been a little more tolerable had the staff been more helpful/apologetic, and if there had been greater acknowledgement that this was not acceptable.Despite all of the above, there was no offer of a rate reduction. This is simply not good enough for a tariff of more than four hundred dollars per night.
- Official Description (provided by the hotel):
- Peppers Soul offers stylishly designed and fully self-contained 1, 2 and 3 bedroom apartments with spectacular uninterrupted ocean and hinterland views flooded with natural light from the floor-to-ceiling windows. Apartments feature designer gourmet kitchens, large furnished balconies, integrated entertainment system with 40" LCD TV, ensuite spa bath and full laundry plus all the luxuries expected of designer apartment living. As one of the Gold Coast's premier, two-hatted restaurants, the multi-award winning Seaduction has an elegance all of its own, impeccable service and enviable views over the golden beaches of Surfers Paradise. Facilities include a multi-level sparkling outdoor pool and spa overlooking Surfers Paradise beach, pool terraces, fitness centre incorporating infinity-edge indoor lap pool (heated), fully-equipped gymnasium with two separate studios, spa, sauna and steam room. ... more less
- Reservation Options:
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- Also Known As:
- Peppers Soul Gold Coast/Surfers Paradise