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“EXCELLENT EXPERIENCE”

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Hilton Surfers Paradise Hotel
Ranked #13 of 32 Hotels in Surfers Paradise
Jannali, Australia
Level Contributor
136 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“EXCELLENT EXPERIENCE”
4 of 5 bubbles Reviewed April 3, 2014

I reviewed this hotel previously, but this time found the check-in experience so much better thanks to a fellow named Freddie.As a Gold Member,I had been upgraded to the Executive floor where a small noise issue was promptly resolved by security.My room was of the very good standard I always get at the Hilton Hotels, but not as good as some of the rooms at other Hiltons.The Executive Lounge staff were excellent, especially Bella,who also works on the check-in desk.The breakfast was also very good.I swam in both the outdoor and indoor pools and also used the spa each morning.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerekHulme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 11, 2014
Dear DerekHulme,

Thank you for posting your review, I appreciate your feedback.

I was pleased to see that Freddie and Bella contributed to your enjoyable stay at the hotel and I look forward to welcoming you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (682)
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English first
Melbourne, Australia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed April 3, 2014 via mobile

Manager on duty when we checked in was not very nice. Other staff were very helpful and extremely nice. Probably to compensate for his attitude.
We checked in to a standard room but decided to upgrade because we didn't want to sleep what seemed like a chicken coop.
Upgraded and room was much bigger and nicer. We are hilton members and a colleague who isn't got a free upgrade. Go figure.
The pool is nice but the biggest problem is having to change lifts to get to the car park and to different floors.
If you don't need to be in surfers better off at peppers in broadbeach.
Happy to pay more for quality but didn't get it here.

Stayed April 2014, traveled on business
Helpful?
Thank Nikman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 11, 2014
Dear Nikman55,

Thank you for your review, I appreciate your feedback.

I do apologise that your impression of the hotel was not as positive as we would like to see. I am sorry that you found our Manager on Duty unhelpful and other aspects of your stay not to expectation.

Please let me know if you plan to return so we can ensure a more memorable stay at Hilton Surfers Paradise.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi, India
1 review
5 of 5 bubbles Reviewed April 3, 2014

i was on my honeymoon and stayed here for 4 nights and 5 days.we had our room on 14th floor and simply loved the view.the hotel is centrally located in surfer paradise and have all the shops and clubs located in the same lane as the hotel's lane

  • Stayed March 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nishma V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 11, 2014
Dear Nishma V,

Thank you for your review, I appreciate your feedback.

I was pleased to see that you enjoyed your stay while on honeymoon and may we wish you many years of happiness together.

Thank you for choosing to stay at Hilton Surfers Paradise,

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 2, 2014

Needs upgrading. It is showing its age and while the staff are really good, there are many aspects that need improving to bring the Hilton back to where one expects a Hilton Hotel to be in Australia. There are some hazardous areas in the bathroom that need rectification – ie dangerous slippery floors

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 11, 2014
Dear Ian F,

Thank you for sharing your review, I appreciate your feedback.

I have noted your comments regarding the bathroom floor and have shared my comments with you following your feedback through Hilton's guest survey portal. I trust we will see you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingaroy, Australia
1 review
5 of 5 bubbles Reviewed April 1, 2014

Sensational. Excellent service, rooms and facilities. Breakfast was devine, as was all meals. Rooms were spotless. Staff super helpful. A fabulous place to stay if you visit the Gold Coast. Fitness centre and pool areas unreal. Views to die for. Thanks for an awesome stay.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 11, 2014
Dear Wayne M,

Thank you for posting your review, I appreciate your feedback.

Naturally I was pleased to see that you enjoyed your stay at the hotel and enjoyed all aspects of what we strive to offer our guests. We hope to see you back on future travels.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed March 31, 2014

The first thing you notice from the moment you step into the lobby is the casual approach to the staff uniform here, a step away from the more business like and professional standard that I am used to with the Hilton name. we arrived at 2pm for check in but had been advised that our room was note ready, we left our bags with the concierge and went out for an hour.

Once we had come back, we were advised that our room was still not ready and to be seated so they could find out what the problem was. It was another 15 minutes before they would get back to us and it turned out there had been an electrical fault in the room, so we were upgraded and offered complimentary drinks sent up to our room.

As we were late in getting up to our room, we were almost late for a dinner date, but there was one gentleman who I can't recall the name of, that went above and beyond to help us out. The ladies on the front desk didn't seem to care.

The room we got was big and had a nice view. the bathroom almost seamed a little too big and had a lot of wasted space. The bed was really comfortable! The location is simply the best address you could ask for in surfers paradise!

Allthough I am a little late in writing this review (we stayed late last year), I hope things have picked up a little as we would love to give this place another try!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lachlan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 11, 2014
Dear Lachlan T,

Thank you for posting your review, I appreciate your feedback as it assists in helping us identify where we do well and where we can devote time to improvements.

I appreciate your sentiments following your stay in November last year, I was pleased that you enjoyed your room, location and our comfortable beds.

We hope to see you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pj
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 31, 2014 via mobile

Stayed here from 23-27 March 2014. Booked 3 rooms for a party of 9. All rooms on same floor, quite spacious, good housekeeping.

Excellent front desk service & concierge was excellent. Booked all our Movieworld, Seaworld & cruise tickets through them. Breakfast was sufficient but service was excellent. The bald guy manning the place was great! Forgot his name though. Tip top service all round.

Thank you Hilton Surfers Paradise!

Great location

Stayed March 2014, traveled with family
Helpful?
Thank taziah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 11, 2014
Dear taziah,

Thank you for posting your review, I appreciate your feedback,

It was great to see that you enjoyed your stay and found the team able to enhance your experience.

Thank you for choosing to stay at Hilton Surfers Paradise Hotel and Residences.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast

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