We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Anniversary Stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Surfers Paradise Hotel
Ranked #13 of 32 Hotels in Surfers Paradise
Labrador, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Anniversary Stay”
5 of 5 bubbles Reviewed November 7, 2013

We had an excellent stay for our anniversary in an executive room which includes the executive lounge which was very nice & great value for money. The hotel is in a great location & handy to most things.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank ShereeF3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, November 15, 2013
Dear ShereeF3,

Thank you for posting your review. We were delighted to see that you enjoyed your stay in a Hilton Surfers Paradise Hotel Executive level room. We hope to see you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,142 reviews from our community

Traveler rating
    1,249
    890
    526
    298
    179
See reviews for
1,074
1,026
103
318
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (682)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed November 7, 2013

We stayed for 5 nights in the executive suite. The room was spacious with an excellent view. The room was cleaned to perfection everyday. The staff were very efficient and exceptionally friendly and helpful.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, November 15, 2013
Dear Brian M,

Thank you for your review, we were delighted to see that you enjoyed your stay in an executive level suite. We hope to see you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 6, 2013

I booked our stay at the Surfers Paradise Hilton as a surprise for my wife on our first wedding anniversary. From the moment we checked in we were made to feel very welcome. The view from our room was fantastic (I've never slept 27 floors above the ground before). Being in the centre of Surfers Paradise we were within walking distance of almost everything that we needed. I recommend the Hilton at Surfers Paradise to anyone looking for really excellent quality accommodation for a good price

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, November 7, 2013
Dear Shane E,

Thanks for your review, I appreciate your feedback.

Naturally we are delighted to see that you enjoyed your time at the hotel and your first wedding anniversary. Hopefully we will see you back for many more.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
1 review
5 of 5 bubbles Reviewed November 6, 2013

We were very pleased with our stay at Hilton - Surfers Paradise. The staff were accomodating to our needs. The room was kept clean. The views overlooking the beach were fanstastic and a great way to wake up. Pool and spa area was fantastic. The outdoor BBQ's were not wrking and you do get some noise from outside, but the noise is not too bad.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, November 7, 2013
Dear Joseph C,

Thanks for your review, I appreciate your feedback.

We were happy to see you enojoyed your stay, sorry for the inconvenience related to the BBQ not working. Hope to see you next time.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed November 5, 2013

It was horrible. After coming home we all slept for 13 hours and finally got rest from our holidays. Air conditioning in our room was very noisy which meant we had to choose between cool temperature or extreme noise at night - either way we weren't able to sleep (including my 7 month old baby who kept waking up scared and screaming all night because of it). We called reception to advise them of the problem, they sent very lovely man who fixed the problem for about 1 hour so we called again to which we were advised that this already has been dealt with??!!! Um hello, why would we be calling again if this has already been fixed?! They never sent anybody again to try and fix it neither they offered to switch our room which meant second sleepless night for us. I would've expected better service from 5 star hotel. in addition my husband is Diamond Hilton Honours member which clearly meant nothing to them. I think I don't have to mention this has been our last stay with Hilton. Oh one more thing- don't bother using "Magic" button on their phone. It took over 5-7 minutes before anybody answered (each time!). Shame, it was our first holiday as a family and thanks to Hilton it was horrible and very tiring.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, November 7, 2013
Dear Anna S,

Thank you for your review, I appreciate your feedback.

I was sorry to read that after our initial attempt to resolve the airconditioning issue we failed to follow up and ensure your complete satisfaction. Please do contact me directly at the hotel if you wish to discuss further.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 4, 2013 via mobile

Stayed 3 nights at the residence. We arrived early and were allowed to check in with no additional charges. The 2-bedroom residence is fantastic, room with a view and sea facing. There's washer, dryer, microwave basically everything you need in a functional house. On the other hand, customer service is just average. Staff is not polite. Staff speaks with an authoritive tone and seldom smile. When we need to get tickets to movieworld, we were told that they only sell 3 Parks package and since we only wanted Movieworld tickets, we were told to go and buy at the entrance. No alternative help was given. Perhaps the staff can learn from the LV and Gucci stores staff just around the corner where customer service is superb!

Stayed November 2013
Helpful?
1 Thank Bimbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, November 7, 2013
Dear Bimbs,

Thank you for your review, we appreciate your feedback.

I was pleased to see that you were happy with your apartment, I am sorry that you did not find the concierge team to be helpful in managing your needs and the team were disappointed to see this. We usually receive great feedback on the advice and attitude provided by Concierge but we will certainly look to improve further.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 of 5 bubbles Reviewed November 4, 2013

My wife and I stayed at the Hilton Surfers Paradise Hotel & Residences for 3 nights to celebrate our first wedding anniversary. We were very impressed with the the whole package. The staff are friendly and courteous, and we were offered a room on a higher floor when they found out we were there for our anniversary. The room we stayed in was spacious and the view from our balcony on the 27th floor was absolutely stunning. A very big thank you to the staff of the Hilton for making our anniversary weekend memorable.

Room Tip: The higher floors have less noise from the streets below. If you like a sleep in, try for a western...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaneEdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, November 7, 2013
Dear ShaneEdman,

Thanks for your review, I appreciate your feedback.

It is great to see when we make our guests day and equally delightful that we left positive memories of your stay. Look forward to seeing you back on future anniversaries.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Surfers Paradise hotels
0.1 mi away
Peppers Soul Surfers Paradise
Peppers Soul Surfers Paradise
#1 of 32 in Surfers Paradise
4.5 of 5 bubbles 1,877 reviews
0.4 mi away
QT Gold Coast
QT Gold Coast
#4 of 32 in Surfers Paradise
4.5 of 5 bubbles 2,575 reviews
0.1 mi away
Novotel Surfers Paradise
Novotel Surfers Paradise
#16 of 32 in Surfers Paradise
3.5 of 5 bubbles 290 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Mantra Circle on Cavill
Mantra Circle on Cavill
#7 of 32 in Surfers Paradise
4.0 of 5 bubbles 2,825 reviews
0.4 mi away
Watermark Hotel & Spa Gold Coast
Watermark Hotel & Spa Gold Coast
#8 of 32 in Surfers Paradise
4.0 of 5 bubbles 1,412 reviews
1.1 mi away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#6 of 32 in Surfers Paradise
4.0 of 5 bubbles 1,151 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Surfers Paradise Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Orbitz, Hotels.com, Expedia, Travelocity, Hotwire, Agoda, Priceline and getaroom.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing