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Hilton Surfers Paradise
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Reviews (3,497)
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Reviewed July 20, 2013

Fantastic stay in 2bedroom ocean view apartment, very clean and spacious with great views off the beach and Cavil Ave. despite other reviews did not find the street noise to be an issue, maybe because we were in Boulevard Tower. Facilities great and Buffett breakfast at Salt Grill great value for money and great food. Would recommend GCHR for efficient bookings and reasonable prices. Would stay in apartment again.

Stayed: July 2013, traveled with family
1  Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded July 21, 2013

Dear Lee C,

Thank you for posting your review.

I was pleased to see that you enjoyed your stay and we lived up to your expectations.

We aim to provide a level of service in keeping with price paid at the hotel and I am delighted to hear we met your needs.

I look forward to welcoming you back again soon.

Best regards,
Chris Partridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

The location of the hotel is superb. Right in the middle of Surfers Paradise - it was the perfect place to stay for my mate's stag do. We had a 2 bedroom apartment in the residences section of the building. The room is large and has a great view of the beach. It has a full kitchen which would come in handy if you were staying more than a night. Check in and check out was a breeze and staff extremely helpful and friendly.

The carpark can be a bit of a trek from this end of the building - it was fine but can be a little confusing. The hotel must be commended for not being ludicrous with parking fees as many do - charging $15 per day is reasonable.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Service
Thank engineerJ87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded July 21, 2013

Dear EngineerJ87,

Thank you for posting your review. I appreciate your feedback.

I am very pleased to read you enjoyed your stay with us and I look forward to seeing you back in the future.

Best regards,
Chris Partridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

A very high standard modern hotel with a great eatery, "The Salt Grill". Worth paying a small supplement to upgrade to an ocean view room. I would recommend this Hilton and consider on my next stay at the Gold Coast

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Valerio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded July 26, 2013

Dear Valerio M,

Thank you for your review, we appreciate your feedback.

It was great to see you enjoyed your stay and SALT grill, we hope to see you back in the future.

Best regards,

Chris Partridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

Very good overall. Only negatives: no bath in my room (come on its a 5 star hotel/room), didn't bring my tooth brush because i assumed there would be a disposable tooth brush in the room (never do that again), all the construction around this hotel made it difficult to enter the street where it is based.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Joshua L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded July 26, 2013

Dear Joshua L,

Thank you for your review, I appreciate your feedback.

I was pleased to see that in general your stay met expectations. I was sorry that your preference for a bath in the room was not met, we do have rooms with and without so for a future booking please let us know your preference so we can ensure complete satisfaction. While we don't supply toothbrushes in the bathrooms, we do a supply available on request if the need arises.

Thanks for staying at Hilton Surfers Paradise, we hope to see you back in the future.

Best regards,

Chris Partridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

We stayed on the executive floor for one night as we had a deal which included free parking and free WiFi. We had a great stay.
The executive club provides afternoon tea, canapés/tapas with drinks and a continental breakfast while looking out over the view of the beach and roof tops. The quality was equal to all other executive floors we've stayed on with other chains of 5 star hotels.
The room was immaculate with a sitting area and balcony. The bathroom supplies were suitably luxurious. The bed was very comfortable with a soft but firm mattress and soft, fluffy pillows.
The most amazing thing were the bedside lamps. They are actually meant to be 'reading in bed lamps' and can be adjusted for a better angle! This would be the first time I have ever had hotel bedside lamps that are practical and useable and not a design feature!
Although we didn't have to pay for the WiFi, the set charge is $29 per day which is outrageous in this day and age.
We had very little contact with staff and those we did speak with were polite and helpful. There seemed to be a minimal staffing but we were there mid week.
Self parking was included in our deal but at $15 per day is probably reasonable. The parking area is secure and there seems to be plenty of it.

Room Tip: Try for the executive floor!
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Norma31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded July 18, 2013

Dear Norma,

Thank you for posting your review. I appreciate your feedback.

It's great to see you enjoyed your stay at the hotel and we have taken on board your feedback in relation to the Wi-Fi.

We look forward to welcoming you back soon.

Best regards,
Chris Partridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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