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Hilton Surfers Paradise
Ranked #12 of 33 Hotels in Surfers Paradise
Reviewed June 12, 2013

we stayed here for a night away as we are locals and enjoyed the hotel. surfers paradise can thank the Hilton for cleaning the area up and giving it some glam finally. the service was great, and as a diamond member they certainly looked after us. shame it was only 1 night but we will be back.

Room Tip: try jetpack advenutures!
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  • Stayed: March 2013, traveled as a couple
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Thank Ritchie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded June 14, 2013

Dear 808 surf,

Thank you for your review, I appreciate your feedback.

As a Diamond Hilton Honors member your loyalty is greatly valued and I am pleased that your experience was to your expectations. It is great to see that as a local you enjoyed a night out in Surfers Paradise!

We look forward to welcoming you back in the future.

Best regards,

Chris Partridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,613 - 2,619 of 3,431 reviews

Reviewed June 12, 2013

A premium position and a premium hotel. The room was exceptional and service to match. The executive lounge has unsurpassed views. I could not recommend more highly. One of the very best hotels I have ever stayed at.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank John Spencer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

As soon as you step into the lobby you are removed from the craziness of Surfers Paradise. Professional, friendly service with excellent rooms. The Salt Grill Restaurant is perfect for a special meal. The high level of service by wait staff is a rarity in Australia - and therefore very appreciated. If we visit Surfers in the future we would definitely stay at The Hilton again.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank nell k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

The building and everything inside is wonderful - nice and new. Along with a great central location, this is what is going well for the hotel. The exec lounge is on par with Australian lounges and slightly above the international standard (especially compared to USA). The major let down at this hotel (and has been similar experience on my last 4 stays since they opened), is that the staff have this 'we are on holiday' attitude. Being a (real, not comped) Diamond for a few years now, I've had a good experience at many Hilton hotels in AU and around the world and Hilton GC is the ONLY hotel where I feel let down on benefits. On this particular stay the a/c wasn't working in my room, and didn't notice until the morning when woken up in a sweat. too late to do anything about it, and not going to chase it up. Last time I gave feedback to the hotel it resulted in complaint after complaint over a 6 month period, to which Hilton admitted full liability. It's just not worth it. Based on this, I would stay elsewhere on the GC. Overall, BUILDING = GREAT LOCATION = GREAT STAFF = NEED RETRAINING

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded June 14, 2013

Dear Mark R,

Thank you for your review of the hotel, I appreciate your feedback as it assists in knowing where we do well and we we can improve.

While there were elements of your experience that went well, I am sorry that you found our team lacking in providing the level of service anticipated. Recognising your Diamond status is important to us I am sorry we have let you down on this occasion. We definately have our work cut out to win you back to the hotel but please do let me know if I can provide some reassurance that future stays will be more positive.

Best regards,

Chris Partridge
General Manager

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Reviewed June 11, 2013

Free upgraded our room when we requested for a room at the higher floor. Room is clean, kitchen is well equipped and bed is comfortable. The heated indoor jacuzzi pool is awesome, especially when the weather is quite cold outside. We enjoyed the buffer breakfast, the spread is quite reasonable and the food is well prepared.
The location is a big plus, very accessible to restaurants, supermarkets and the beach.
If you are thinking of joining the whale watching cruise, the paradise whale watching pickup point is just a 10 minutes walk away.

  • Stayed: June 2013, traveled with family
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1  Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded June 12, 2013

Dear D L,

Thank you for your review, we appreciate the feedback.

I was pleased to see that you enjoyed your stay at the hotel and found our location to be a positive. We look forward to seeing you back soon.

Best regards,

Chris Partridge
General Manager

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Reviewed June 11, 2013

The best hotel I've stayed in ever. Great service, accomodation and experience. Need a break after recent birth of our child and the soft wonderful beds provided us a great rest. Diffenately will use this hotel over and over and over again!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Cam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

Great spot, in the middle of Surfer's Paradise, with all the amenities, care and security you get from a Hilton Hotel, in the middle of the interesting part of the Gold Coast (in my opinion). Views of the beach, or hinterland, all of which are breathtakingly beautiful. The place is new, and the number of hotel employees are commensurate with a usual Hilton experience. Staff are all open, welcoming, and helpful. Concierge provided a 5 star service, of which you rarely get in other parts or hotels in Surfer's with a similar room rate. Did I mention it is in Paradise! Salt is as you would expect from a 5 star restaurant, with enthusiastic and helpful waiting staff. The food is clearly at a high standard, and you get what you pay for, after all. You can't say that about all eateries in such tourist precincts. Views from all windows are awesome. Facilities inside the hotel are equivalent to the local best, and prices are comparable. Awesome coffee immediately next door in the mall, as was that at the Food Store. The place still has a brand new feeling, as do the amenities and rooms. Did I mention it is in Paradise!!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lazarus V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded June 12, 2013

Dear Lazarus V,

Thanks for posting your review, I appreciate your feedback.

I was naturally delighted to see you enjoyed your stay in Paradise and that the hotel met your expectations. Thank you for your recommendations for Salt grill and The Food Store which we woould agree serves some of the best coffee in Surfers Paradise.

We look forward to seeing you back soon.

Best regards,

Chris Partridge
General Manager

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Additional Information about Hilton Surfers Paradise

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
Price Range: $148 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Surfers Paradise 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Gold Coast

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