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“GOOD HOTEL” 4 of 5 bubbles
Review of Hilton Surfers Paradise Hotel

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Hilton Surfers Paradise Hotel
Ranked #13 of 33 Hotels in Surfers Paradise
tasmania
Level Contributor
81 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“GOOD HOTEL”
4 of 5 bubbles Reviewed April 28, 2013

We stayed here for 5 nights. Booked a 1 br apartment, but was upgraded to a 2 br apartment. Arrived 11.00am , but had to wait till 3pm for check in (bit of a bummer). Apartment was very spacious with beautiful views of Surfers and beach area. Location is smack bang in middle of all the action. Can walk everywhere, but if don't feel like walking, bus transport is not far away. Pool area is very nice, with a bar and eatery (but was only opened of a weekend while we were there). All in all a pleasant stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank taskatarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 29, 2013
Dear taskatarina,

Thank you for your review following your stay in February, I appreciate your feedback.

I was pleased to see that in general you enjoyed your time with us and thank you for choosing to stay at Hilton Surfers Paradise. We hope to see you back soon.

Best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,094 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (676)
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English first
Gold Coast, Australia
1 review
3 of 5 bubbles Reviewed April 28, 2013

Paid for all the upgrades and our room didnt have a bath. Was room for one but too cheap to put one in. Would have overlooked the ocean and would have been fantastic. Also charging for carpark and internet at the price would paid is not acceptable. So many add ons to the room price. And while its not their fault, the noise from the monorail is deafening. We were on the other side and high up but still had to keep doors shut.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Melanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 29, 2013
Dear Melanie W,

Thank you for posting your review, I appreciate your feedback.

I was pleased to see in general that your stay met expectations. I am sorry that you were allocated a room with no bath. The hotel has various room configurations some with shower some also with a bath so I do apologise that we did not meet your preference.

Thank you for choosing to stay at Hilton Surfers Paradise.

best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lane Cove, Australia
1 review
5 of 5 bubbles Reviewed April 28, 2013

Hilton Surfers Paradise, unbelievable! Great experience, great atmosphere and most of all, great value for Hilton. Highly recommended! We had a bit of issue at a lower floor due to some stupid construction worked that carried on post 10 pm. Hotel staff understood the need to have a good rest, they put us up to a higher floor, and it was an upgrade. What else can you ask for???

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pee Taa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 29, 2013
Dear Pee Taa N,

Thank you for posting your review, I appreciate your feedback.

I was pleased to see that you enjoyed your stay. I do apologise for the disturbance caused by Light Rail works outside the hotel on the occasion of your stay. Pleased to see that the team took the initiative to resolve the issue and allowed you a good rest.

Thanks for choosing to stay with us, we hope to see you back soon.

Best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 bubbles Reviewed April 28, 2013

The residences were no more than cheaply built and cheaply finished small apartments. They certainly were not in keeping with the up market Hilton brand. I could have stayed in far better apartments in the same location but I thought Hilton would deliver something far better. Sorry to say that was not the case.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Milad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 29, 2013
Dear Milad R,

Thanks you for sharing your insights following your stay at the Hilton Surfers Paradise Hotel and residences. I appreciate your feedback.

I am sorry that we did not meet all your expecations on this occasion.

Best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

The Hilton was a great place to stay for 2 nights with my partner. The king sized bed was so so comfy and the extra long pillows gave it some uniquness to it. The bathrooms are huge and very modern. This hotel is relatively new and is located litterally in the heart of surfers paradise. As soon as you leave the lobby the nightlife is right in front of you. The only down side was trying to find the parking area with all the construction work going on for the light rail. The lobby seems to be crawling in cashed up bogans at night times during the weekend but that shouldn't deter someone staying here as it is a really nice place.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank d_bell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 29, 2013
Dear d_bell_10,

Thank you for posting your review, I appreciate your feedback.

I was pleased to see that you enjoyed your stay and hope to see you back soon.

Best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
1 review
5 of 5 bubbles Reviewed April 27, 2013

A beautiful hotel with fanatstic service and lovely clean facilities. The staff are always helpful, even in the most trying circumstances, such as a vomiting child in the lobby! The beds are very comfortable and the view from most rooms is great. There is a lovely pool and well-equipped fitness centre. Children are well catered for.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jacqueline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 29, 2013
Dear Jacqueline W,

Thank you for posting your review, I appreciate your feedback.

I was pleased to see that you enjoyed your stay and found our team helpful when needed.

Thank you for choosing to stay at Hilton Surfers Paradise, I hope to see you back soon.

Best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canberra, Australia
1 review
5 of 5 bubbles Reviewed April 27, 2013

We recently stayed at the hilton Surfers Paradise with our 2 children in a 2 bedroom self contained apartment. It was fantastic! we could not have asked for a better experience. We asked to be placed on the same floor as our relatives who were also staying at the same time and this was accommodated and made for an even better experience. We will definitely go back again.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, April 29, 2013
Dear Adam S,

Thank you for posting your review, I appreciate the feedback.

I was pleased to see that you enjotyed your stay and that the hotel met the needs of all the family. We look forward to welcoming you back on future travels.

Best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast

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