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“Horrid place to stay”

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Surfers Riverside Apartments
Reviewed September 14, 2011

Was to have been that long awaited trip to the Gold Coast, but the stay at Surfers Riverside was a dampener... Staff were rude, and curt. Treated guests like trash. Rooms were next to the stairs that led to upper rooms, and it was pretty noisy at nights when guests returned.
The amenities in the rooms were not luxe, quite bare and simple, and old.

To end it off, waited 1.5 hours to checkout whilst the staff busied herself with God knows what, took away our room key (which came with the garage remote) before we could move our rental car from the basement parking. Told us that she would watch out for us on the closed circuit camera and open the garage door for us. Of course, she did not bother to do that, even though we walked straight from the service counter to the garage. Left us waiting like idiots for 15 minutes , waving frantically at the camera.
Eventually had to repark the car, and go up to ask her to open the dammed door for us.
Horrible.... we moved on to other hotels throughout the trip, so this was definitely the WORST !!!!

  • Stayed: November 2010, traveled with family
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6  Thank bearvcva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 - 71 of 73 reviews

Reviewed July 31, 2011

Stayed there for a week and had a run in with the on-site manager for the night. She was extremely rude and the day Manager dealt with it accordingly. He offered a free late check out to help sort the matter, after that she stayed out of our way. I liked the location of the apartments as very close to town. Like the title of this review 'You get what you pay for".

Room Tip: Shop around
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  • Stayed: May 2011, traveled with family
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Thank munkeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

Stayed at the beginning of June. Reception was friendly and prompt and when I asked if one member of our party could book in hours before the rest they were very obliging.
Booked a 2 bedroom standard apartment and for the money that we paid ($100AUD) per night for 4 people I couldn't really complain too much.
The apartment was reasonably spacious with two bathrooms and the kitchen was quite well equiped, plenty of crockery and pots and a very good frying pan, but only 3 mugs. The 4th member of our party had to wait for a hot drink until someone had finished each morning and night.
My only other gripe was that I felt the apartment could have been cleaner, especially the bathrooms. There was a little bit of mould starting to form in both of the showers and a distinct smell of dampness. Plenty of blankets and pillows but not enough pillowcases???!!!
with very comfy beds:)

I would stay again because it is in a quiet but convenient location with a lovely heated swimming pool right next to the water and a lovely park just a little up the road, BUT I think I would upgrade to one of the renovated apartments next time.

Room Tip: Check several websites to get the best price
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  • Stayed: June 2011, traveled with family
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Thank kitkatR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2011

Pros
Good locaton - <5mins to Cavil Ave mall, 2-3 mins to main Ferny Ave.
Good value - $70-80 per night (was at 50% off for 3 night stays+ when i booked)
Aircon available
Cooking facilities/utensils sufficient. Laudary/Dryer/Ironing also available in apartment.
Balcony available although a very dusty
Free secured underground parking
Pool/BBQ facilities availabe although i didnt use so i cant really comment.

Cons
a little worn the furnishings
shampoo/conditioner would have been nice (although i understand if there wasnt with this kind of accomodation)
unusual remote controlled lighting a little confusing, but acceptable.

Room Tip: Good location, good value, can self cater.
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  • Stayed: April 2011, traveled as a couple
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Thank prozerran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2011

We booked a deluxe refurbished 2 bdrm apt and got the best unit of all!!
Huge wrap around balcony, ensuite and seperate shower and toilet.
Quick walk to restaurants and IGA S/Market then a bit further to Cavill Ave.
Lovely location on the river, managers were friendly and helpful.
Across the road is a backpackers but had no problems with noise etc

  • Stayed: March 2011, traveled as a couple
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1  Thank Darlknox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2010

I stayed at this hotel and found it quite disappointing. The room was not good quality and certainly not good value. However the worst part of the stay was the incredibly rude staff. They were unprofessional, intrusive and very unhelpful. What should have been a nice holiday ended up as a nightmare.

  • Stayed: December 2010
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5  Thank Persephone13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2010

We stayed in a ground floor unit in September 2010. The accommodation was relaxed and fairly quiet but very close to the hub of Surfer's Paradise. The pool is nice and was clean as were the general grounds. The jetty is a great place to sit back and down a couple of cold ones whilst fishing. Bait is optional.

Absolute privacy is not a happenstance, but this allowed us to meet the next door neighbours who are adept at cooking up a Nepalese storm. Thanks for sharing the lovely tucker!

  • Stayed: September 2010, traveled with family
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Thank blackstumper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Surfers Riverside Apartments

Address: 41 Peninsular Drive, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #79 of 124 Specialty Lodging in Surfers Paradise
Price Range: $76 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Surfers Riverside Apartments 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Surfers Riverside, the name says it all! Located on the Nerang river, Surfers Riverside is situated just 5mins walk from the heart of Surfers Paradise, and just 7mins from one of Queensland's best beaches. What's even better is that while it's so close to all the action, Surfers Riverside is located in a quiet family friendly area.Surfers Riverside is a 3½ star complex, perfect for you and the whole family. It features a heated pool, outdoor BBQ and a private jetty for fishing. ... more   less 
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Also Known As:
Surfers Riverside Apartments Hotel Surfers Paradise
Surfers Riverside Apartments Gold Coast/Surfers Paradise

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