Was to have been that long awaited trip to the Gold Coast, but the stay at Surfers Riverside was a dampener... Staff were rude, and curt. Treated guests like trash. Rooms were next to the stairs that led to upper rooms, and it was pretty noisy at nights when guests returned.
The amenities in the rooms were not luxe, quite bare and simple, and old.
To end it off, waited 1.5 hours to checkout whilst the staff busied herself with God knows what, took away our room key (which came with the garage remote) before we could move our rental car from the basement parking. Told us that she would watch out for us on the closed circuit camera and open the garage door for us. Of course, she did not bother to do that, even though we walked straight from the service counter to the garage. Left us waiting like idiots for 15 minutes , waving frantically at the camera.
Eventually had to repark the car, and go up to ask her to open the dammed door for us.
Horrible.... we moved on to other hotels throughout the trip, so this was definitely the WORST !!!!
- Official Description (provided by the hotel):
- Surfers Riverside, the name says it all! Located on the Nerang river, Surfers Riverside is situated just 5mins walk from the heart of Surfers Paradise, and just 7mins from one of Queensland's best beaches. What's even better is that while it's so close to all the action, Surfers Riverside is located in a quiet family friendly area.Surfers Riverside is a 3½ star complex, perfect for you and the whole family. It features a heated pool, outdoor BBQ and a private jetty for fishing. ... more less
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- Also Known As:
- Surfers Riverside Apartments Hotel Surfers Paradise
- Surfers Riverside Apartments Gold Coast/Surfers Paradise