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“Not sure about the ratings”
Review of Narrowneck Court

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Narrowneck Court
Certificate of Excellence
Port Vila
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not sure about the ratings”
Reviewed February 3, 2013

Narrowneck Court is perfectly located across from Main Beach - absolutely perfect. I was surprised however to see a 8.9 rating from Trip Advisor and I do use these reviews to do my bookings. We arrived on time and they were expecting us. The underground free parking was fabulous. We arrived in our room and immediately me an awful smell from the ensuite off the master bedroom. The large window sills in the kitchen and lounge had a deep layer of dust and ashes on them as did the fan on the stove. There were old potato chips in the lounge suite and the front of the stove was filthy. The ants in the kitchen (on the 5th floor) were unbearable. A kitchen chair was literally falling apart. The bedroom fan did not work without the light being a strobe light. We cleaned it up and did not say anything for 2 days into our stay, when the smell became unbearable - silly us. However, credit to Ben, the manager, because he immediately got into action and took care of it as well as giving our windows a much needed clean. The apartment was tired but the linen was clean - but only one tea towel. There was coffee and tea but no salt and pepper. Just lack of attention to detail. Not worthy of an 8.9 rating

Room Tip: If you find anything wrong with the apartments speak to the manager immediately!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bedazzledPortVila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennnnno, General Manager at Narrowneck Court, responded to this review, February 16, 2013
Hi there,

Wow, it seems we have missed the mark on a couple of things there. So sorry that your holiday was something less than perfect. We strive hard, but still make mistakes.

We appreciate you taking the time to give us your feedback and will try even harder.

kind regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
1 review
Reviewed January 21, 2013

We've been staying two weeks on the 9th floor ocean view apartment.
The building located in perfect location (2 minute from the beach)
The apartment has beautiful view and is fully equipped. Also the BBQ downstairs was very useable for late evening dinners.
Our friends were staying with us in the same building and had also great time in this holiday.
The manager was very helpful and friendly.

Thanks
Igal

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Igaldubi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennnnno, General Manager at Narrowneck Court, responded to this review, January 23, 2013
Thanks for your kind words Igal, we loved having you and your family here.

See you next time
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Balneario Camboriu, SC
Level 6 Contributor
218 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 21, 2013

My family and I stayed in a 2 bedroom apartment for 11 nights in the end of 2012 and it was perfect! The view was amazing and everything we needed was there! Ben, the manager, and his family were great too, making us feel literally at home! Totally recommend the Narrowneck Court for those who want to have a great time and enjoy the Gold Coast!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Camila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennnnno, Manager at Narrowneck Court, responded to this review, January 23, 2013
If you are happy then so are we!

We loved having you here and look forward to seeing you all again sometime. You guys must truly be the happiest people I have ever meet. Your smiles made our day every day.

Take care and see you next time.
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1 review
Reviewed January 13, 2013

Our family of four stayed in a two bedroom apartment for 9 nights, and we had a fabulous time!

Stunning views, spacious, well equipped kitchen, laundry in apartment, ceiling fans in bedrooms, apartment was clean and tidy...

Manned surf beach just across the road, which was awesome! Very refreshing, and so fun, after a hot day.

Managers Ben & Jodie are fantastic, and are only too happy to help with any queries.

We will definitely be back!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianandlynette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 12, 2013

Stayed in a 2 bedroom apartment for 2 nights with friends. Apartment was reasonable in size but extremely dated and in desperate need of refurbishment. Also could do with some air conditioning in bedrooms. In a reasonably quiet area between Surfers Paradise and Main Beach.

Room Tip: 12th Floor rooms facing east have lounge with balcony and ocean views and there are limited ocean vi...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennnnno, General Manager at Narrowneck Court, responded to this review, January 15, 2013
Hi There Judy, thanks for your feedback.

We really appreciate you taking the time write a review. Of course it's disappointing to hear that you weren't 100% happy with your experience here at Narrowneck Court. We sincerely strive to give the best value holiday accommodation on the Gold Coast. The building is now 35 years old and we are continually improving, renovating and upgrading, however our work is never done.

Feel free to call me direct if you'd like to discuss anything in particular about your stay or the apartment you were in.

Kind regards
Ben Love
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1 review
Reviewed January 5, 2013

The view from our room was one of the best views we have seen in a long time. Sweeping views of main beach, the sound of waves crashing, and the smell of the sea accompanied by breeze is just awesome. The room was fully renovated in modern decor, and modern appliances. Large glass doors which opened to balconey and large windows which take full advantage of the great view. Ben was great and nothing we asked was too difficult. Myself and my family loved the stay we had at Narrowneck and we will be back 100%.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnooP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennnnno, Manager at Narrowneck Court, responded to this review, January 11, 2013
Thanks for taking the time to write a review. We loved reading that you enjoyed yourself and look forward to seeing you next time.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 31, 2012

The views from the apartment were fantastic. The location is great if you want to be able to access Surfers shops and markets (10 minute walk along the beach) without being surrounded by the concrete jungle and noisy teenagers that Surfers is famous for. A patrolled surf beach is literally over the road. The room was a little dated but very spacious and clean. The facilities really well kept and the management was friendly and helpful without being annoying. Throughly recommend this apartment for families who want to enjoy The Gold Coast without the craziness. Loved it! We will be back....

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hayley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennnnno, Manager at Narrowneck Court, responded to this review, January 2, 2013
Thanks for taking the time to review us, we really appreciate it and look forward to seeing you next time.
Happy new year !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Narrowneck Court

Property: Narrowneck Court
Address: Narrowneck Court 204 Ferny Ave | Cnr Main Beach Parade, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Narrowneck Court 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Perfectly located with the beach at the front and the river at the back. This special little strip of land is known by the locals as Narrowneck. From here you can walk along the esplanade to the heart of Surfers Paradise - Cavill Ave (1km). Seaworld is just 3kms to the north and there is plenty of access to public transport to get to all the great shopping centres around. If you want to head to MovieWorld, DreamWorld, Wet 'n' Wild, Currumbin Bird Sanctuary or any other attraction, we can organise the tickets right here at reception. All you have to do is jump on the bus! You'll love it here. We do!! ... more   less 
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Also Known As:
Narrowneck Court Gold Coast/Surfers Paradise

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