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“Was good until the end”
1 of 5 bubbles Review of Emerald Sands

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Emerald Sands
melbourne
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Was good until the end”
1 of 5 bubbles Reviewed February 7, 2013

The place overall is nice good distance from shops and everything nice and quite anne was helpful at the start had everything in the room u need (besides vaccum) they gave us the best room they had which had over 20 grand spent on it which i think was a lie but i never saw the other rooms so who am i to say.. View was great 1 min walk to the beach bout 10 15 mins walk to cavil av.. Now to the bad part we thought it was serviced apartments didnt expect to have sheets turned over every day or anything like that we did leave afew dirty dishes in the sink and afew bottles on the counter but we thought that would be ok cause everywhere else we have stayed that has been alright and yes the carpet was dirty but no vaccum what did they expect after 6 nights there if they supplied a vaccum i would of cleaned it but i couldnt one ciggarette but on the balcony which i forgot to clean up but we paid for a holiday not a apartment that we are supposed to leave spotless but we left our bags downstairs cause we checked out and werent gettin picked up till 1130 so bout 11 we went to get them and i was outside i walk in and john is having a go at my girlfriend telling her just leave and kickin our bags but as soon as i walked in he stops yelling think he thinks he cant stand over a girl but when it man comes he stops his rant i said every place we have been the way we left the room is exceptable i asked where was the vaccum 6 nights no vaccum the carpet is going to get dirty but wasnt good enough for him and to treat a lady the way he did is unaccecptable this is the worst customer service i have ever seen in my life there is a right way and a wrong way having a go at a girl then when i walk in he stops plus kickin our bags is childish they want to run a bussiness this isnt the way you treat customers had a great week i would of recommended to everyone i know but after the behaviour that was shown by a grown man i hope no body ever stays there again

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank yupp k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    40
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    3
    1
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Sydney, Australia
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed February 7, 2013

The location, views, quietness are good but maintenance really lets the place down. Old worn carpet, inside needs painting, curtains moldy, peeling and rotting skirting boards and walls, rusting structural steel work, faulty power point, identification sign ripped down by the wind showing exposed wires, worn furniture, no controller for the air con (only serves the upper level and doesn't make much difference), the battery in the clock had not been changed for so long it was leaking, dryer not working, dusty non working exhaust in the bathroom, downlight not working in the bathroom, the spa was only working some of the time, small pool.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rosivdapirt101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 7, 2013

We stayed at this apartment for a relaxing week away from Sydney.
We stayed for a week and we thought it was lovely until until we went to check out ,the owner (John) came down and said I was disgusting for leaving a serviced apartment with dishes on the bench an food in the fridge
Are you F****** kiddin me!
You shouldn't have to clean a hotel/apartment u paid to stay at and then u shouldn't be charged for leaving bottles on the bench!
He continued to yell at me and kick my bags out the door until my boyfriend came in ... Then he calmed right down
This is not the way to treat paying customers!!!
Do not stay here and I have told everyone I know to avoid this place completely

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cutellamaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmeraldSands, Manager at Emerald Sands, responded to this review, February 10, 2013
The young couple who stayed for a week were given a lovely refurbished apartment with all new furniture. Upon departure they assured Anne they had put their rubbish out and left the apartment tidy. They left their bags in our apartment for later collection.
By the time they returned we had then seen their apartment. As I said to them it was left in a disgusting state. Just unbelievable. Anne, and I spent 2 hours assisting our cleaner to return the apartment to a presentable standard. In 5 years this would be the dirtiest anyone has ever left one of our apartments.
As advertiesed and the same as for all other fully self-contained apartments we expent all guests to leave it in a tidy condition. We are not a hotel or a SERVICEDapartment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

We stayed for 10 nights from the 13th JAN 2013
Location is great and is approx 15 mins from Cavil Avenue
The apartment has everything needed incl dishwasher, microwave, washing machine, iron and board, vacuum, mop-- Facilities include pool and spa
Owners John and Anne and very friendly and easy going -- Thanks for the dvd player for our stay which came in handy for the little one.
Quiet location ----- My mum stayed in Cavil AVE same period and feedback was that it was very noisy every night with police/ambulances so this would be hard for families
The only thing that was hard was going up and down the steps with the stroller as we needed to lift it which made it harder when the little one was sleeping

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shaun A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 21, 2013

This is like home away from home. We have stayed here many times during the last two years. It is a small, quiet, apartment block which is literally almost on the beach. Great ocean views and the managers Anne and John are very welcoming. Short walk to shops and restaurants nearby. Secure parking. Close to Broadbeach and Surfers Paradise but far enough away from the crowds. More quiet and relaxed. Computer available downstairs at reception for a small fee. Looking forward to staying there again this coming Australia Day weekend!!!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolineE158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mudgee, New South Wales, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 18, 2013

Very quiet and clean appartments, close to everything, loved the beach veiws from verander.
units very comfy and meet all needs we had a b room and our teenage kids had a c room and both were lovelly. Anne & John were very helpful and quick to fix any problems that occurred.
highly reccomend.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

This small apartment building was recommended by friends. The location is very good and easy walking distance to both Surfers Paradise and Broadbeach if you like walking. The view of the ocean between the other high rise buildings is nice and there is a sea breeze coming off the ocean sometimes when it is hot. The weather at this time of the year in Queensland is quite humid and hot.
We booked two separate one bedroom apartments which was recommended by Ann as my husband and I were travelling with our adult son. This worked very well and provided some space for all of us.
One unit had been renovated within the last couple of years and in better condition than the other, I suppose this is determined by who owns the apartments. The other unit was tired and needed repainting etc.
No doubt it is difficult to keep the units really clean, but they both needed to be cleaned more thoroughly.

The Northcliffe Surf Club is only about 200 meters down the road and the menu is comphrensive and the food is well priced and good value. If you intend going several times to the surf club it is worth becoming a visiting member as you get 10% on food and drinks.

Overall our stay was enjoyable.

Room Tip: Visit the Northcliffe Surf Life Saving Club for well priced meal.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Del255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emerald Sands

Property: Emerald Sands
Address: 2 Fern Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #35 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Emerald Sands 4*
Number of rooms: 19
Reservation Options:
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Also Known As:
Emerald Sands Gold Coast/Surfers Paradise

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