Checked into this room and checked the en-suite bathroom only to discover that it had not been cleaned properly. For some reason it also really stunk. The light fittings were full of dead insects and dust. When I brought the issues to the attention of the reception, they said they would send housekeeping up to clean the bathrooms. Imagine my surprise after coming back to the room to find a note indicating the rooms had been cleaned, only to discover they had not. Absolute lies. The truth is out there somewhere, just not at Wyndham.
This placed used to be good but has dropped the ball on cleanliness and customer service. We won't be staying there again.
It may be the case that the particular room had been overused due to being a two bedder with panoramic views. But it's no excuse for the dirty condition of the room.
- Official Description (provided by the hotel):
- Wyndham Surfers Paradise is ideally positioned to explore the brilliant attractions the Gold Coast has to offer.Built in 2009, the 17-storey hotel boasts a fresh, contemporary design. The deluxe, self-contained apartments have been stylishly appointed and offer magnificent views of the surrounding beaches and hinterland. All rooms include iPod docking stations and double glazed glass which assists with the sound and heat transfer for your convenience. Most rooms have Ocean or River and Hinterland views.The hotel has its own ground floor restaurant and cafe precinct and other facilities include an outdoor heated swimming pool and spa, BBQ and recreation deck. ... more less
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- Also Known As:
- Wyndham Surfers Paradise Hotel Surfers Paradise
- Wyndham Surfers Paradise Gold Coast