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“15 floor. Terrible stay. Should close rooms while they are painting lobby.”
Review of Zenith Apartments

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Zenith Apartments
Certificate of Excellence
Warrnambool, Australia
Level 4 Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“15 floor. Terrible stay. Should close rooms while they are painting lobby.”
Reviewed November 16, 2011

We stayed here in October 2011. We stayed in deluxe room, well i would hate to have stayed in a standard. These units are not maintained, carpet was dirty, stains on carpets, grubby.Toilet seat didn,t stay up while a guy had to pee. There were lights that didn't work,curtains needed repairs, very much in need of a makeover. A lot of young drunk noisy guys stay there, Office is not available to contact after 5.30pm. weekdays and 2.30 weekends.They pulled out the swimming pool when we were there, what a mess! When we went outside our door, painters were repairing and painting walls everyday, and fumes could be smelt in our room. Terrible stay awful customer service. We asked for a wake up call and they said they would do so, but oh no, didn't get it. It was lucky I set my mobile phone to leave by 7.30a.m. We would never stay there again. The only good thing was it's position, it is so close to Cavill Ave., Surfers Paradise. The sea view was excellent from our room.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank jan l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • English first
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  • Russian first
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English first
2 reviews
Reviewed October 3, 2011

Have stayed at zenith several times now and have been happy every time. I make sure to book a 'deluxe' room which are the upgraded ones and can't fault the facility's and most especially the view and location.
The pool, spa and sauna are an added bonus and I have always found the staff pleasant and helpful. At times there are roudy groups staying but this comes with the territory when u stay this close to cavill.
All in all I find it a lovely spot to relax at a great price!

  • Stayed October 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hellsbells999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 28, 2011

bedroom unit for 3 nights, if you are looking for a place to stay where you are judged and looked down at by the hotel management then this place is for you! I will never return purely because of this! The rooms were not maintained we had to fix our bathroom
Light ourselves as the reception was closed, the furniture was dusty there was scum
Still in the dishwasher, the smell pushed our room resembled cat food! At one stage the lifts werent working and we were locked out downstairs. The mop that was left for us to clean with was FOUL it actually looked like it was covered in vomit! And created more mess! On checkout the management asked if we had "broken anything" or if we damaged anything? when I said no with a very confused look the management then replied that they have our details and would contact us if they needed to!? I've stayed at a lot of places and never ever have I been treated in such a poor manner!! I found it offensive and disrespectful I felt like I was judged on appearance, we were down for my birthday and this place deffinantly left a bad taste in my mouth! I will never stay here again nor Recommend to anyone! I will deffinantly be booking back where we always stay and get treated with the respect we deserve, I don't care if it cost 3x the price customer service means everything! And yous cost yourself valuable customer!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tusk87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuching, sarawak
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 13, 2011

We've spent almost one week at this strategically located apartment up on the 16th floor . Considering that it is rather difficult to find a spot -on location for 3 bedroom apartment in Surfers Paradise( you get the beach and the entertainment all within walking distance), this apartment is really a very good bargain. The staffs were great, facilities are also enjoyable. (We definitely enjoyed the heated indoor pool and spa, and the sauna, since it was very windy when we were in GC).Not to mention the room, kitchen utensils and equipments are all provided. There is even DVD player, not that we have the time to watch any movies though. It is a perfect place if you don't mind to do a lot of DIY for your vacation. All in all, we had a very comfortable stay at Zenith Apartment. I would definitely recommend those looking for affordable stay especially big groups of family to check Zenith Apartment out. Check out the website and what you see in the pics are what you get to expect.Cheers!

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank traveller9205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2011

I'd recommend this place only if you are not picky about the room quality, and you want a reasonably priced apartment right in the heart of surfers.
The things that were great about this place was that you would never go without entertainment or food - I doubt you could stay closer to Cavill Avenue (where there is always something happening) whilst still getting a great view of the ocean. The three bedroom apartment was spacious in the living area, and the apartment we had included a full sized dining table and a dishwasher.
Having said that - there were a great many downsides!!!
I specifically chose this place because the listing on Wotif.com had 'airconditioning' on the top of the list, a must when travelling with a menopausal mother. Unfortunately, this is a huge overstatement - I doubt that there are more than one or two apartments with airconditioning, as the common areas of the building (reception, corridors, etc) are not airconditioned. Our room was not airconditioned, even after a number of phone calls requesting it.
Second, even after specifically booking a room with two double beds and two singles, we were only provided with one double bed a four singles. No apologies were extended.
Finally, issues in the apartment and building included that the door to one of the bedrooms jammed and needed to be kicked closed or wrenched open with a loud thud; the power went off to half of the apartment during one evening, and the night reception was clueless as to where we could find a fusebox to fix it; and finally, there is a massive gap in the floor between the elevator and the walkway - through which we lost our rental car keys.
In need of an update in all parts but the indoor pool area (which is a little cosy if you happen to be there with others unknown to you) - you'll get a great deal for the location, but comfort will be sacrificed!

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pinkvsblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 31, 2010

Tried to book with this hotel and was given a rate. Was then called back and the rate was increased by almost 50%. Make sure you get a quote in writing and don't trust quotes over the phone. Poor business practice Zenith!!

Stayed November 2010, traveled with family
Helpful?
5 Thank fimo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2010

Excellent Location, acroos from the beach. Spacious 3 bedroom apartment, fittings are a little dated, but overall clean and tidy. The indoor pool is great will definelty stay again. great views to the north.

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ulysess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zenith Apartments

Property: Zenith Apartments
Address: Zenith 20 The Esplanade, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #29 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Zenith Apartments 3.5*
Number of rooms: 36
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Also Known As:
Zenith Apartments Gold Coast/Surfers Paradise

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