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“Not 4 star quality” 3 of 5 bubbles
Review of Mantra Circle on Cavill

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Mantra Circle on Cavill
Ranked #7 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not 4 star quality”
3 of 5 bubbles Reviewed January 30, 2011

Customer service (receptionist) wasn't very helpful or informative. The fridge didnt work from day one. We complained, all they said they could do was turn it off and defrost for 12 hours. We had just purchased food for our entire stay and they didn't offer a replacement or somewhere to store our cold items so we lost all of our cold food. Housekeeping left a lot to be desired. We understand the units are individually owned but there should still be a standard that they have with the body corporate.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank oakrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeilMunro, General Manager at Mantra Circle on Cavill, responded to this review, March 2, 2011
Dear Guest

Many thanks for taking time to post a review on Trip Advisor regarding your recent visit to Circle on Cavill

I was disappointed to hear that our staff did not filful your request and the cleaning standards were not up to our usual high standard.

I would like to assure you that the issues you have raised have been addressed with the respective department and the appropriate changes have been made.

I hope that you take the opportunity to return to Circle on Cavill and see the changes for yourself

Kind Regards

Neil Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Karratha
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 24, 2011

This place was amazing! The woman at the front desk made a note of our online request for a high floor and made every effort to change our room to the highest floor she could get us (in my experience requests are usually ignored by hotels). The room was spacious and modern with breathtaking views. Then when we wanted to stay longer (as we couldn't return to Brisbane due to the floods), the hotel arranged for us to keep our room and charged us the regular rate despite it being a weekend. Great customer service at hotels is hard to find these days but the staff at Mantra Circle were wonderful. I will definately be returning!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KarrathaSarah13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeilMunro, General Manager at Mantra Circle on Cavill, responded to this review, January 30, 2011
Dear Guest

Many thanks for taking the time to post comments on your recent stay at Circle on Cavill

I was extremely pleased to hear that we were able to deliver in all areas of service, expectation and product. It is fantastic feedback that I will share with the team

I certainly look forward to welcoming you back Circle on Cavill

Regards


Neil Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 19, 2011

Spent 3 nights in a 2 bedroom unit which was a great unit (very large living areas and kitchen) with magnificent views over the waterways, a 6 min walk to the beach, a $25 taxi ride to the newest Robina shopping mall, and a $55 taxi ride to Coolangatta airport.. You can catch a taxi at any time just around the corner of the building. Biggest downfall is the clear lack of happy reception staff who were not able to smile at any time during our stay . The larger pool is a good size but doesn't get sun during the afternoon, but it is nice and cool and 11/2 metres in depth all over. Plenty of good restaurants and coffee lounges minutes away.

Stayed January 2011, traveled with family
Helpful?
Thank Hewjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeilMunro, General Manager at Mantra Circle on Cavill, responded to this review, January 30, 2011
Dear Guest

Many thanks for taking the time to post a review on your recent visit.

I am pleased that the property location and facilities lived up to your expectations and we look forward to welcoming you back next time.

I was dissappointed to hear your feedback regarding the reception staff, but I am pleased to advise that we have just recruited a new Front Office Manager that will ensure that this changes with immediate effect

Kind regards

Neil Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mackay, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 16, 2011

our family was due to travel from mackay in central queensland to brisbane and then on to the gold coast for a short holiday.our friends in brisbane rang on the thursday and asked us not to come due to the floods,i then rang lastminute,com and they said that i would have to wait until day of travel to see if i could get a refund,i rang on the monday after checking the RACQ website(royal automobile club of queensland) which stated there are major impacts to all central qld roads with further disruptions likely.as this is a 12 hour drive from mackay who knew when we would arrive at the gold coast. after numerous phone calls i could change my travel date from today 17.01.11 to the end of january but the children go back to school on the 24.01.11 and i had to let them know before 2 pm today.so please dont get caught out with the mantra/breakfree group as they are quick to take your money but make it impossible for any refunds or exchanges when queensland has been hit so hard by the floods.

  • Stayed January 2011, traveled with family
    • 1 of 5 bubbles
      Value
Helpful?
1 Thank mackay4740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeilMunro, General Manager at Mantra Circle on Cavill, responded to this review, January 30, 2011
Dear Guest

Many thanks for taking time to post feedback on your recent experience with Circle on Cavill.

Unfortunately there were many disruptions through the recent floodings and I'm sorry that you were affected. I feel our property took a very simpathetic approach to all cancellation requests and we would certainly not have only offered an extension of 2 weeks in which to move your booking. If you are able to contact me directly and advise the person that you spoke with, I would be more than happy to sort something out with you.

I look forward to hearing from you so that we can change your negative experience into a positive one with the Mantra Group

Kind regards

Neil Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 3, 2011

Stayed here for 3 nights, we arrived early on the 31st, early check in was not possible because they are full (understandable, its holidays). So we left our luggages there and had a look around, the room was ready by 2PM. I was surprised by the size of the room, it was large. The reception Guy was okay too. If you are using the Surfside/Coachtrans/Translink Buses to theme parks, it is very convenient because the bus stop is just right across the street. All you basically need are very close to this hotel. Highly recommended! =) Especially for families, you can maybe get the 2-3 bedroom apartments though.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jokjok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeilMunro, General Manager at Mantra Circle on Cavill, responded to this review, January 16, 2011
Dear Guest

Many thanks for choosing to stay at Circle on Cavill and provide your feedback for TA followers.

I am pleased that we met all of your expectations over what is probably our busiest period. The large spacious rooms are ideal for the family and the location is fantastic for all of your bus routes and eating outlets

The team and I look forward to welcoming you back soon

Kind regards

Neil Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 29, 2010

Spent 3 nights over Christmas at Mantra Circle on Cavill on the 42nd floor (North Tower). We've stayed here before so was glad that the room standards were still very good. Huge room with spa and all the modern facilities. Although there were some wear and tear it's still looking good.

Yes there is clear glass separating the bathroom and bedroom, but there're also blinds you can use so you don't have to see everything going on in there.

Remember to take your room key because you need it everywhere you go, I forgot one time and was stuck in the lift and couldn't get to the carpark.

The location is fantastic, close to everything with a supermarket right downstairs.

If I had to complain I would say the carpark was hard to navigate if you have a larger car!

  • Stayed December 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank katmky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeilMunro, General Manager at Mantra Circle on Cavill, responded to this review, January 16, 2011
Dear Guest

Thank you for choosing Circle on Cavill for your visit and providing feedback for TA followers.

I am pleased you enjoyed your stay and you were happy with our location. Being centrally located is one of our best selling points.

I take on board you comment about the car park, but would be happy to assist with a better allocated car park on your next visit

Kind regards

Neil Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed December 27, 2010

The rooms are very nice and the price wasn't bad. The rooms are very modern and the kitchen is well kitted out which is good given the IGA downstairs. My biggest gripe us that I arrived at 1200 and they told me to fill in the forms to expedite check in. They then sent me away until 1400 as they couldnt check me in before then. I arrived back at 1415 and had to wait in a long queue. When I got to the front of the queue they sent me away again until 1500 as my room wasn't ready. I came back at 1520 and was told my room still wasn't ready. At this point they offered me a different room on the 5th floor instead of the 14th which I took due to really wanting to kick back after 24 hours of flying. The queues at reception are really quite prohibitive and having to line up three times stretched the patience. Once in, the room was fantastic.

  • Stayed December 2010
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tvilletraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeilMunro, General Manager at Mantra Circle on Cavill, responded to this review, January 16, 2011
Dear Guest

Many thanks for taking the time to post feedback on your recent stay.

I apologise for the wait on your room not being ready. We were extremely busy over that period which had our Housekeeping stretched. I will pass on your feedback to the Housekeeping and Front Office teams to ensure we eliminate this sort of feedback in the future

I am pleased you did enjoy the room and the rest of you stay once you were in the room

Kind regards

Neil Munro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Circle on Cavill

Property: Mantra Circle on Cavill
Address: 9 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Comprising of two residential towers, Circle on Cavill offers luxury accommodation for couples, families or business delegates looking for a relaxed holiday in Surfers Paradise on the Gold Coast. With its central location, proximity to the beach and direct access to the Circle on Cavill shopping precinct, Circle on Cavill ensures you will never be short of things to do. Circle on Cavill boasts spacious one, two and three bedroom apartments, all consisting of self contained state of the art kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Circle on Cavill has many onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. Circle on Cavill is perfectly positioned to take advantage of the iconic Australian beach culture and the contemporary international entertainment to make it a very sort after destination. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY' (DOCUMENTATION TO BE SIGNED ON ARRIVAL). Circle on Cavill Party Policy: - Each apartment requires a guardian of legal age (18 years or greater) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are not to be brought onto the premises - Apartments are to be left in original condition on check out or additional charges will apply Failure to comply with the above will result in immediate eviction from the premises. Circle on Cavill reserves the right to retain all accommodation paid. Circle on Cavill is a mixed use building that includes residents, permanent tenants and holiday rental apartments. Circle on Cavill apartments consist of city, river, hinterland and ocean views. One Bedroom Apartments are located from level 5 with city, river and hinterland views One Bedroom Ocean View Apartments are located from level 13 Two Bedroom Apartments are located from level 5 with city, river and hinterland views Two Bedroom Ocean Apartments are located from level 13 Three Bedroom Sub Penthouse Apartments are located from level 35 with ocean, river and hinterland views Apartments are assigned on the day of arrival, with levels & views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. A $200 security bond is required for 1 Bedroom Apartments. For 2 and 3 Bedroom Apartments a $500 security bond is required. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Gold Coast/Surfers Paradise

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