This is the second time I've stayed here as I live interstate. I was very disappointed this time round. We were staying for 5nights.
We got to the hotel at 1:50pm (Check-in is 2pm), we were told to go for a walk & come back in 20mins as the room wasn't ready. The lady didn't apologise, nor was she friendly. We returned, about 2:15pm, I approached the same lady, she advised the room still wasn't ready & contacted house keeping, she then asked me to take a seat. I asked how long it would be & she responded,15mins. I then asked her if she could let me know when it was ready, she then advised me to "take a seat, then in 15mins stand up & wave to her & she'll check if its ready because it gets really busy at that time". I advised her we had an afternoon function & she simply stared at me. I received no response, no apology.
I then sat and waited. About 10mins later, I approached a different lady at the counter, she advised me it still wasn't ready, she then said she will put us in a different room.
The room is spacious and quite a nice, modern apartment. It is within close proximity to shops and restaurants which is great. However, we won't stay here again, there are plenty of options on the Gold Coast. Not only was our room not serviced the first day, we couldn't sleep well the first two nights because of the noise on Cavill Ave, despite being on a high level. Overall, I'm quite disappointed.
- Official Description (provided by the hotel):
- Circle on Cavill boasts spacious one, two and three bedroom apartments, consisting of city, river, hinterland and ocean views, all with self contained kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY'- Each apartment requires a guardian of legal age (18 years +) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are forbidden -views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. ... more less
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- Also Known As:
- Mantra Circle On Cavill Hotel Surfers Paradise
- Mantra Circle On Cavill Gold Coast/Surfers Paradise