- Room service
If I could give a 0 (zero) rating I would.
My wife & I stayed here for a short break. First night bed was hard pillows are terrible. Requested a change of pillows the next day from reception via an employee called Nathan. He said he would do something about it. Stayed up until late waiting but nothing, not even a call. Slept that night on cushions from the couch. Next morning asked for an explanation I was told by a female employee that she would look into it, I’m back in Sydney now but I didn’t get a reply or explanation.
I ask for 2pm check out as our flights weren’t until 7.30pm, I was told that cannot give more than 1 hour no charge and that it would be $20 charge for extra hour and then after
I will not be back here and I will not recommend this place.
The least they could of done is give late check out in consideration.
Plenty of other hotels for our 250 person reunion at the end of the year.
Thank you for taking the time to tell us about your experience at the Mantra Circle on Cavill - Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the issues you had with the bedding.
At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address thecommunication breakdown with our staff and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Mantra Circle on Cavill
Location, service and cleanliness were very good. Suitable for family. You can find all your needs just by walking around the hotel. View was fantastic, from the terrace we could see the ocean almost 180 degre view.
Thank you for staying with us and providing your top rating. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast.