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“Very expensive and bad apartment” 2 of 5 bubbles
Review of Mantra Circle on Cavill

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Mantra Circle on Cavill
Ranked #7 of 33 Hotels in Surfers Paradise
Certificate of Excellence
new caledonia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very expensive and bad apartment”
2 of 5 bubbles Reviewed February 23, 2010

(Sorry for my English, as it isn't my mother's language)
I booked and paid my stay 3 months in advance for a 2 bedrooms-ocean views apartment (26 jan. to 9 feb. 2010) and we got 1 ocean view room and 1 hinterland view room and that is not what I've paid for...!
Total cost: $3098 AUD for 14 nights = $ 221 AUD / night. VERY EXPENSIVE !!!
It's written on my booking confirmation: 24 hours reception but that is not truth...! There is no reception in south tower for Circle on Cavill. There's only one for Mantra hotel and they don't care about guests from Circle on Cavill.
There is a safe box in the main room but it is locked ! That is not very usefull...!!!
High speed internet was in fact very low speed and only available in the second room.
It was not possible to use the oven because the fire alarm start after a few minutes of use...!!!
Air conditionning was running bad, so the 2 bedrooms had different temperature.
I only used the spa one time because it was dirty.
Once, we had to wait 20 mins to get a lift and several times 10 mins...!
One morning, we were awaked at 7 with a very loud speaker in the unit saying "please evacuate immediately" and we get down by stairs from our 36 level for...NOTHING!!!
What a very bad and anxious experience!!!
This place is too noisy because of the night clubs/bars all around and you get disturbed until 3 or 4 am during the weekend.
I often come to Surfers and this is the worst experience I had there.
DON'T WASTE YOUR MONEY AND YOUR TIME IN THIS HOTEL !!!

  • Stayed February 2010, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank mae35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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australia
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed February 21, 2010

Stayed here in Dec 2009 with a group of friends. we had a 2 bedroom apartment located on level 23. The room was fantastic, brand new, all modern furnishings, including plasma tv and foxtel!

room was very clean on arrival with plenty of towels and extra bed supplied as requested. room was very well equip, had great icy cold air con, spacious, spa bath in en suite bathroom which overlooked the ocean.

Only downfall to the apartment was that it was missing little things such as CD player, hair dryer, clock radio etc... being a private apartment I was hoping to expect all these amenities as you would if I booked directly with the Resort. But for the price we paid, im definitely not complaining!

Facilities are AMAZING! half indoor, outdoor pools were great! as was the full gym. We used the BBQ area downstairs which was cleaned daily and had a nice grassed area to relax on! we were surprised that there was only ONE spa for the two towers, which was quite hard to find as it was away from the main central pools. none the less, the spa was hot and had nice views of the river.

Location is great, there is a supermarket and bottle shop just a lift ride away so its all at your finger tips and cavil ave is a 5 min walk away, as it the beach!

One negative point about the circle on cavill was the staff, we made the mistake of going during week 2 of the schoolies festival and the building had very strict security in place with building passes etc. We were not told of this till we came home late one night and had a issue gaining access to he building with security, then when we complained, the reception staff very very rude and did not care, despite us not being 'schoolies'

overall a great place to stay, highly recommended !

  • Stayed December 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank petronator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed February 15, 2010

My trip to surfers paradise was amazing! And Circle on Cavill was the most perfect place to stay.
I went on a girfriend getaway for a week and we booked through http://www.circleoncavil.com/
not through Mantra... its so much cheaper and they are privately owned.
We were on the 6th floor and it was absolutely impeccably clean and very well layed out.
We had a 2 bedroom 2 bathroom spa apt. Room 2061... would definately book this again!
As were in our 20's, we wanted somewhere close to the nightclubs as well as the shops.! This was perfect. I recommend Sin city nightclub which is in Orchid ave, just off Cavill. Also an ice cream shop just on cavill ave called copenhagen ice cream!!
As for the noise, as we were out for some nights of course we wouldnt have heard anything, but on the nights we stayed at the hotel, we couldnt hear much noise at ALL!! was so fantastic.

There is an IGA, bottle shop and news agent just under neath the hotel, and there are so many restaurants and shops to go to so you will never get bored.
The bus stop for theme parks is directly across the road... but TIP... get there early, as there are so many people waiting for the bus to the theme parks.. the bus number is TX2.

One little annoying thing is that they close one of the towers at nighttime, so you need to go through reception which is in the other building... go up the elevator to level, 4 and then take another elevator to your floor in the other building.. confusing, but you get used to it... i would give this a 100 out of 5 for the accommodation.
We will be definately coming backm and the only thing that was wrong is that we couldnt stay for an extra week!! :)

  • Stayed February 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Lauren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 26, 2010

My family and I stayed here for our summer holiday. we were in one group of 2 familys so needed two apartments, we asked for rooms on the same floor as each other, it turned out they had put us in completely seperate towers!! we stayed for 10 days and found it Disgustingly dirty and there were bugs in our kitchen drains e.g. coming out of our kitchen sink and right throughout our dishwasher. To make it worse there were permant residents on our floor who set off the smoke alarms from cooking there steak so the whole floor stunk of animal fat and this was for majority of our stay. when we talked to the Reception about all of these problems they could only spray a airfreshener around the corridor and they said they would look into the bugs. You would think we would have been moved because of the disgusting state of the apartment but no. it was a terrible stay and i will not be staying there again and i will not be recommending it people either.

  • Stayed January 2009, traveled with family
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank sh13NewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 18, 2010

We stayed for 5 nights in the sub penthouse on the 51st floor, room had 4 bedrooms, 3 bathrooms. Room was very nice and the views were amazing.
When we arrived we had to wait till 3pm (when told we could checkin at 2pm) because the key guy was running late? very annoyed as we arrived at 10am. He wasnt friendly at all and it kind of threw us off. If you are scared of lifts or heights DO NOT stay here. There is the express lift which goes from Lobby -straight up to level 44 and above (for the highrise appartments) I dont like lifts so I hated every time we had to use it!
The place gets extremely busy and you can wait up to 10mins for a lift!
The view is great..but again if you dont like heights do not stay in the highrise rooms.

I found it really annoying that we didnt have a reception - (North tower) so we couldnt just ring up if we had an enquiry or problem.
Our TV's were not working, we couldnt find the remotes.

The North tower lobby area closes at 6pm everyday so anyone staying there has to go to the other smaller tower and catch the lift to level 4 then walk across the building to the north tower then catch the lift from there and go up. - extremely inconvienent
Car park was OK- few times we came down and someone was parked in our parking.

Its in a great location and close to everything, remember you have to buy everything from toilet paper to food when staying here, its got an IGA downstairs which is handy.
If you like peace an quiet I dont recommend this place you can hear alot of noise.
The highrise appartments are not for kids either- just to dangerous.

We had a great time in Surfers, however I would not stay at Mantra Circle on Cavill again.
Hope you find this usefull.

  • Stayed January 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank BeenThere101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 7, 2010

Stayed at this apartment with friends in Oct 09. The rooms were very clean and comfortable. The one bedroom apartment had full cooking facilities with oven, dishwasher and large fridge. There was also a large bathroom with spa bath and shower with a separate laundry.

Lovely views from the balcony - you could see from Tweed Heads in the south to Main Beach. There is a building being built opposite so it will be interesting to see how this affects the views. You can also hear some street noise from below but this would improve the higher you go up in floors. After 9pm at night, you have to access tower two from reception of tower one, which is a bit inconvenient. Free parking for hotel guests, in huge carpark downstairs. There is a beautiful pool area on the third floor with a BBQ area and a huge gym.

The Circle on Cavill Great is in a great location, very convenient to the beach, shops, local attractions and public transport (bus stop right out the front). There is also grocery shops, cafes bakery are below the apartments.

  • Stayed October 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Lejam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 30, 2009

I have stayed in these apartments a few times as they are in the best location and have a great atmosphere, the first time i was upgraded to ocean view and the second time was a hinterland view which both have amazing views. Both apartments were very roomy and stylish with great bathrooms and kichens with a dishwasher. Check in/out is very quick with excellent underground parking.
However the second time i went the room looked like it hadnt been vacuumed and the furniture was starting to deteriorate. (Broken leg on lounge, and tables looked worn away ontop aswell as the walls were starting to look dirty and very marked). I think this room had been owned by someone prior before it was used as a room for Mantra.
Overall they are great apartments and i would definitely stay there again recommend them.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Superior_Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mantra Circle on Cavill

Property: Mantra Circle on Cavill
Address: 9 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Comprising of two residential towers, Circle on Cavill offers luxury accommodation for couples, families or business delegates looking for a relaxed holiday in Surfers Paradise on the Gold Coast. With its central location, proximity to the beach and direct access to the Circle on Cavill shopping precinct, Circle on Cavill ensures you will never be short of things to do. Circle on Cavill boasts spacious one, two and three bedroom apartments, all consisting of self contained state of the art kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Circle on Cavill has many onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. Circle on Cavill is perfectly positioned to take advantage of the iconic Australian beach culture and the contemporary international entertainment to make it a very sort after destination. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY' (DOCUMENTATION TO BE SIGNED ON ARRIVAL). Circle on Cavill Party Policy: - Each apartment requires a guardian of legal age (18 years or greater) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are not to be brought onto the premises - Apartments are to be left in original condition on check out or additional charges will apply Failure to comply with the above will result in immediate eviction from the premises. Circle on Cavill reserves the right to retain all accommodation paid. Circle on Cavill is a mixed use building that includes residents, permanent tenants and holiday rental apartments. Circle on Cavill apartments consist of city, river, hinterland and ocean views. One Bedroom Apartments are located from level 5 with city, river and hinterland views One Bedroom Ocean View Apartments are located from level 13 Two Bedroom Apartments are located from level 5 with city, river and hinterland views Two Bedroom Ocean Apartments are located from level 13 Three Bedroom Sub Penthouse Apartments are located from level 35 with ocean, river and hinterland views Apartments are assigned on the day of arrival, with levels & views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. A $200 security bond is required for 1 Bedroom Apartments. For 2 and 3 Bedroom Apartments a $500 security bond is required. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Gold Coast/Surfers Paradise

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