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“Always a great place to stay”
Review of Surfers Royale

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Surfers Royale
Auckland, New Zealand
Level 5 Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Always a great place to stay”
Reviewed February 4, 2014

We have been coming here for many years now and our last week at the end of December was fantastic. We cannot understand the negative reviews we see on this site. Surfers Royale is in a fantastic location right on the beach. We use a two bedroom unit and it is large, comfortable and has all the amenities you could ask for. The front of house staff are very helpful and friendly and know their job well. The pool is heated and a great place to enjoy a swim after an early morning walk. Talk to the pool man - he is a great bloke and a wealth of knowledge. Nothing is too much trouble for the staff and they want you to enjoy your stay.
Another plus is that they will let you use the pool area and carpark while waiting to check in - a real bonus if your plane arrives early in the morning as ours always does. We will return.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank GrantandPam255106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Surfers Royale, responded to this review, February 6, 2014
Hi GrantandPam255106

Thankyou so much for your glowing review. The location of this resort is one of the best on the Gold Coast and the views are spectacular! The staff are also very dedicated to making your holiday a happy and memorable experience. We look forward to seeing you again very soon.
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66 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Sydney, Australia
2 reviews
Reviewed January 22, 2014

My husband and I stayed for a week. What a great week it was.Staff are very friendly and helpful. Appartment was large and very clean. The view and location were both second to none. Deffinately staying again!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank DG00de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Surfers Royale, responded to this review, January 27, 2014
Hi DG00de,

We’re glad you had such a lovely week staying at Surfers Royale Resort. We look forward to welcoming you back next time you want to soak up our amazing beach view again.
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Australia
Level 5 Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 20, 2014

We have stayed at this resort 4 times over the years and keep coming back as the location is unbeatable, staff friendly and helpful. Every room has an ocean view so no need to worry that you will not get a good unit. The unit are large and well equipped. Undercover secure parking is a plus. We will stay here again.

Room Tip: The higher floors have a better view.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supernanny56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Surfers Royale, responded to this review, January 23, 2014
Hi Supernanny56,

We’re very glad to hear that you enjoyed your latest stay with us, we’re always happy to welcome you back! It’s pretty hard to stay away from our ocean views for too long isn’t it! Thanks for the great review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 7, 2013 via mobile


Each time we visit surfers paradise we always stay here. It was good to see that since our last visit two years ago the place has been given a face lift. The new paint and upgrade of balcony railings has made a world of difference. The cleanliness and staff friendliness has remained the same so a big tick from us there. The Roof top barbeques were handy especially since we were on the 12th floor beach side, but good to see that they have also left the ones near the pool. You can't beat the Royale for location - right on the beach - and a short stroll Caville ave where all the action is. Would always recommend a stay here.

Stayed December 2013, traveled with family
Helpful?
2 Thank Huia66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Surfers Royale, responded to this review, December 11, 2013
Hi Huia66

So happy to hear you enjoyed your stay with us. Your right, you just can’t beat the location!
Look forward to seeing you here again with us very soon and thanks so much for the great review.
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Hamilton, New Zealand
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 28, 2013

Although one of the oldest buildings now in surfers, it is tidy and fitted out with modern appliances etc.
The view is simply stunning as you overlook the beach (literally) from any of the 3 apartments on each level and, if lucky to have an apartment on the beach side, you will experience a 180 degree view from north of the Broadwater spit to Tweed heads in the south.
Cavill ave is a 5 min walk to all manner of entertainment
The staff were super friendly and helped with all manner of requests (thanx Kerry and Team)


overall both Srfers Royale and Surfers paradise was a very enjoyable holiday destination

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
3 Thank pete w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Surfers Royale, responded to this review, October 31, 2013
Hi Pete W

Thanks so much for the great review. The location of Surfers Royale is quite spectacular and as you mentioned, the views are amazing. Pete we hope to see you staying with us again very soon!
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Melbourne, Australia
Level 5 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 14, 2013

We had a very enjoyable stay in room 101, 2 bedroom apartment. We had sea views from balcony and all the rooms. The apartment was very clean and the bed and couches comfortable.
The staff were friendly and helpful. Can't say a bad thing about our stay. There was no noise at all, just the sound of the ocean. Walking distance to Q1 tower, great views (buy the year pass) and to Surf clubs and Cavill Ave. Bus stop at end of Markwell Ave on the Hwy to go to Airport, Broadbeach, Currumbin, Pacific Fair etc. Hanazono Teppanyaki Japenese restaurant near Q1 was walking distance and a very enjoyable meal.

Room Tip: Rooms ending in 1 are the 2 bedroom apartments with the best views of the ocean.
See more room tips
  • Stayed September 2013, traveled as a couple
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    • Location
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    • Cleanliness
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Helpful?
2 Thank kezzar00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Surfers Royale, responded to this review, September 16, 2013
Hi kezzar00,

Thanks for leaving us such a great review! We're very glad you had an enjoyable stay at Surfers Royale Resort, and in particular enjoyed our sea views. It certainly sounds like you made the best of our great location too to see the many sights of Surfers Paradise! We look forward to welcoming you back again on your next visit to the Gold Coast, please let us know if we can assist with your booking in any way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 19, 2013

This resort needs a major overhaul - we booked a week through DAE Live and we have been given a room which at one point must have been the staff quarters. It backs onto the office and has a locked door that goes into the back of the office. We have no view whatsoever, the office was being vacuumed at 7am this morning and the noise from that made sure we all were wide awake early. We have no rubbish chute, we have to go up to the first floor to get rid of our rubbish. The rooms are dated, old and were less than clean when we got here. Some of the kitchen utensils were not very clean, the drapes are stuffed and overall tired and in need of repair. we were told this room had been refurbished - What a joke!!! We have random people wandering through our outside area as it is right off the side of the footpath into the office. This room should not be let out to paying guests. So make sure to ask NOT to get room 001.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
9 Thank shez13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Surfers Royale

Property: Surfers Royale
Address: 9 Northcliffe Terrace, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 11 B&Bs / Inns in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Surfers Royale 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
"Your absolute beachfront holiday" Just a leisurely 5 minute walk to Cavill Mall and you are right in the heart of Surfers Paradise, with all the colour and excitement of local attractions, shops, restaurants. Proudly managed by Classic Holidays, the 10 fully self-contained 1 and 2 bedroom north facing apartments, accommodating up to 6 people, enjoy fabulous beach and coast views of Australia's premier holiday destination - the Gold Coast! Surfers Royale - your absolute beachfront holiday! ... more   less 
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Also Known As:
Surfers Royale Hotel Surfers Paradise
Surfers Royale Gold Coast/Surfers Paradise

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