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All reviews coffee club fitzroy river restaurants downstairs pool and gym ribs and rumps underground parking an italian restaurant the ground floor free wifi hour reception everything you could possibly need mod cons staff at reception spacious rooms first floor washer and dryer upon check
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5 - 10 of 347 reviews
Reviewed April 23, 2019 via mobile

Everything about this hotel hits the mark superbly. So much more it’s competitors - if you are used to Oaks or Quest, get ready to have your mind blown.

From the forecourt to the front counter - the staff are customer centric, they even have uniforms equal to any of the top airlines. Their approach is “how can we accommodate you” rather than “oh another bloody guest”. Professionalism that belies the regional town they are in.

The rooms are clean and exceptionally well appointed - they look like the promo shots (so rare when looking at hotels to book).

If ever I saw a hotel that shows the expertise and knowledge of the hotelier, it’s this place. They’ve even attracted restaurant tenants to the same building that compliment the needs of the target market - Coffee Club, Ribs and Rumps and an awesome family run Italian Restaurant.

My sincere congratulations to the owner, management and staff - well done! I will, most certainly be nominating you for a Tourism Award.

Date of stay: April 2019
Trip type: Traveled on business
Thank Faxmachine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2019

This was a such a great hotel in Rockhampton. The staff were wonderful and let us check-in early which after a 7hr trip was fantastic. We will definately return as they were very accomodating.

Good recommendation for breakfast and dinner and the Coffee Club is underneath the building.

Room tip: Great Views of the river. We stayed on Level 11
Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank cathycB2543VF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant C, General Manager at Empire Apartment Hotel, responded to this reviewResponded May 1, 2019

Dear Cathy,

Thank you so much for taking the time to share your Empire experience on TripAdvisor!

I have shared your kind words with our team and we all look forward to welcoming you back to the Empire on your next trip to Rockhampton.

Again, thank you for your review and safe travels.

Warm Regards,

Grant Cassidy
Managing Director
Empire Apartment Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

This was a fantastic surprise for Rockhampton. The staff were super professional and the rooms were great. Very comfortable stay with lots of room for me to do some work back at the room at night. Location is great with cafes and restaurants underneath the tower. Easy parking and easy checkin. No negatives to mention. Will return frequently.

Date of stay: April 2019
Trip type: Traveled on business
Thank AussieCoight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant C, General Manager at Empire Apartment Hotel, responded to this reviewResponded April 17, 2019

Dear AussieCoight,

Thank you so much for taking the time to share your fantastic 5/5 Empire experience on TripAdvisor!

It is great to read you found our staff to be super professional and the rooms great.

I have shared your kind words with our team and we all look forward to welcoming you back to the Empire on your next trip to Rockhampton.

Again, thank you for your review and safe travels.

Warm Regards,

Grant Cassidy
Managing Director
Empire Apartment Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

I stayed here for work for 3 days, in a 1 bedroom apartment. The apartment was very modern, and very clean. River views and a good layout.

The staff were very helpful and accommodating when I needed some printing done.

The restaurants downstairs are great. Good selection of meal options, and great coffee at the Coffee Club.

Date of stay: October 2018
Trip type: Traveled on business
Thank MMaryMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant C, General Manager at Empire Apartment Hotel, responded to this reviewResponded April 17, 2019

Dear SusieMc13,

Thank you so much for taking the time to share your great 5/5 Empire experience on TripAdvisor!

It is great to read you found our staff helpful and accommodating and the rooms modern and very clean.

I have shared your kind words with our team and we all look forward to welcoming you back to the Empire on your next trip to Rockhampton.

Again, thank you for your review and safe travels.

Warm Regards,

Grant Cassidy
Managing Director
Empire Apartment Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

We stay here when ever we are in Rockhampton, it is centrally located, friendly staff, undercover parking and your room as everything you need. I have never had an issue whilst staying here, can not wait for our next stay!

Date of stay: July 2018
Trip type: Traveled with family
Thank daniellef472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant C, General Manager at Empire Apartment Hotel, responded to this reviewResponded April 17, 2019

Dear Daniellef472,

It is great to read you stay with us whenever you are in Rockhampton - Thank you so much for taking the time to share your Empire experience on TripAdvisor!

I have shared your kind words with our team and we all look forward to welcoming you back to the Empire on your next trip to Rockhampton.

Again, thank you for your review and safe travels.

Warm Regards,

Grant Cassidy
Managing Director
Empire Apartment Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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