We booked to stay in this hotel through virgin holidays. It was a great price and a clean, comfortable room. Yes our view sucked, but that wasn't important to us. The bathroom is starting to age a little, but it was perfectly serviceable and there were no hot water problems - and I took a very long shower. The bed was comfortable, even for my pregnant sensibilities.
The reason why I am rating this as a three is the service. Checking in was slow. My mother had called twice to arrange and confirm twin beds. There was only a king bed in our room. My Mum slept on the foldout sofa which she said was comfortable (she's not very picky).
I left my phone charger in the room (my fault). I knew exactly where it was and what it looked like. It took 6 phone calls over four days to be told it couldn't be located. This included three calls on the day we checked out. Everyone I spoke to was nice, but not helpful. At least the last person I talked to actually called back (the other two people promised to, but didn't).
Anyway, I'm just disappointed that I can't give this a higher rating because of the customer service. Everything else was good for the price.
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- Also Known As:
- Travelodge Rockhampton Hotel Rockhampton
- Travel Lodge Rockhampton
- Rockhampton Travel Lodge
- Rockhampton Travelodge