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“Mouldy smell”

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Best Western Cattle City Motor Inn
Ranked #10 of 35 Hotels in Rockhampton
Certificate of Excellence
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Mouldy smell”
Reviewed March 6, 2013

Stay here just one night and was every happy with staff. They remembered our names which was a surprise. Have to say however thatthe room was not comfortable. We had mosquitos in our bathroom sink and Room. I was bitten a few times so tried to close the window in the bathroom but was unable to. Air con had to be turned on all night add room had a funny smell. Next morning sinuses were inflamed and sore. Not sure what I was breathing in but smelt like mould. Also Not sure if this is normal for the inn as Rockhampton has had heavy rain fall which may have contributed to the dampness. Overall staff were great and there was a family/community feel about the place.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2roam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy1960, Manager at Best Western Cattle City Motor Inn, responded to this review, March 9, 2013
Dear 2Roam,
Thank you for taking the time to post this review. We do pride ourselves on making our guests feel welcome and are pleased that you enjoyed our hospitality. Unfortunately, as you mentioned, Rockhampton had some very heavy rainfall early this year and with that came some flooding & dampness in the air. Our property was even cut off for about a week during this. As you can imaging with all the flooding, stagnant water lies around in the aftermath. With Stagnate water comes insects. Although we do have our property sprayed it is near impossible to stop them coming. We hope that you would again visit us when next you are in Rockhampton. Hopefully it is a little dryer next time. :)
Regards
Kathy
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122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
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English first
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 14, 2013

Stayed for one night and got fantastic customer service from temporary hosts Mike and Karen who we understand were covering for holidaying proprietors. ALL the staff were fantastic and friendly. You MUST try the in-house dining room. The Blue Heeler Feed Lot with rump steak was delicious and cooked to perfection. Its a sort of mixed grill. The room was good and we had a very very good sleep. In short a great place with excellent food. We would stay again. Fantastic Oz hospitality.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cornbeefhash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy1960, Manager at Best Western Cattle City Motor Inn, responded to this review, January 19, 2013
Thank you for taking the time to post this review. We are so pleased to hear that our Relief, Karen & Mike looked after you so well. We do strive to give great customer service & it is pleasing to hear that this continues on in our absence. We hope you enjoy the rest of your holiday.

Regards
Kathy & Peter Boland.
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Brisbane, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 6, 2013

Stayed one Saturday night recently with no prior booking made in a room for $130 with a queen and single bed. Small room, but clean and well presented. Plenty of towels in the bathroom and tea, coffee, milk and biscuits provided. Bar fridge with drinks and snacks available to buy. Not one, but two pull down blinds instead of curtains kept the room dark at night. This is a great idea! The motel is located on a main road, however no noise from traffic or other guests could be heard. I had no undercover parking, but some rooms have it. Breakfast delivered hot and on time. Peter at check in was friendly and efficient. After reading other reviews, I still feel confident in recommending this country motel. Had no issues at all.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank loveseeingtheworld79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy1960, Owner at Best Western Cattle City Motor Inn, responded to this review, January 8, 2013
Thank you for posting your comments here. We are glad you enjoyed your stay. We look forward to seeing you again when you next visit.

Regards

Peter
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Lancaster, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 22, 2012

Stayed here 1 night just as a stop over whilst travelling down the east coast. It was clean and comfortable and value for money. Plenty nearby and on the main road in and out of town. Kathy was helpful at pointing out nearest places of interest

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank emmab175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy1960, Owner at Best Western Cattle City Motor Inn, responded to this review, December 28, 2012
Thank you for taking the time to post this review. We are glad you enjoyed your stay.
We hope to see you again when next you vist Rocky.

Regards

Kathy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 15, 2012

Peter and Kathy are outstanding as hosts at this lovely Motel. Clean and comfortable with beautiful food and personal service all add up to making it such an enjoyable stay. Motel of choice every time I am in Rockhampton.

  • Stayed August 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy1960, Owner at Best Western Cattle City Motor Inn, responded to this review, December 28, 2012
Hi Jeff,
Thank you for your kind words. It is always a pleasure having you stay with us. We look forward to seeing you again next year.

Regards
Kathy & Peter
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Sydney, Australia
Level Contributor
140 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 15, 2012

Stayed here just overnight, rooms are small and its an older motel that has been renovated with modern interior.
Undercover Parking at your door.
Friendly hosts on checkin and checkout.
As the motel is located on the main road of Rockhampton, it is noisy with the trucks passing by all night.
Request a room at the back of complex.

Room Tip: Select a room at back of complex.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 84Cedarhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2012 via mobile

I stayed here for one night and I left impressed.
The staff were relaxed, professional and friendly. The food was delicious and well presented and the room was very clean and welcoming.
Next time I'm passing through Rockhampton this is where I'll be staying.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thisis_wayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Cattle City Motor Inn

Property: Best Western Cattle City Motor Inn
Address: 139 Gladstone Rd | Allenstown, Rockhampton, Queensland 4700, Australia
Location: Australia > Queensland > Rockhampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rockhampton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Cattle City Motor Inn 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
Stay at this recently refurbished Rockhampton motel located close to the city centre, Botanic Gardens and the City Heart Mall. Welcome to Best Western Cattle City Motor Inn located on the south side of Rockhampton, about 5 minutes from the city centre and within easy reach of shopping, dining and entertainment. The Best Western Cattle City Motor Inn offers 34 rooms with Austar cable TV and broadband Internet access. The motel’s fully licensed “Blue Heeler” Restaurant and Cocktail Bar features an a la carte contemporary Australian menu. For those who enjoy a drop of wine, the motel’s extensive cellar is sure to please. From Sparkling to Shiraz, there’s something for every occasion.Adjacent to the restaurant and bar is a function room suitable for group bookings, meetings, conferences, training sessions, video presentations and private dinner parties. This Rockhampton motel’s additional amenities include a tropical pool area and fully equipped gym. For friendly and knowledgeable staff and a convenient location in Rockhampton, make a reservation at this Rockhampton motel today! ... more   less 
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Also Known As:
Best Western Rockhampton
Rockhampton Best Western

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