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“Just keep going”

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Discovery Parks - Rockhampton
Certificate of Excellence
Bundaber
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just keep going”
Reviewed August 6, 2013

From rudest receptionist to grotty cabin I have pics to prove to a no refund policy when you pay and book in advance online. I'd keep going and never pay in advance and never try to book in with your disabled children whilst your hubby attends his course if you paid in advance using his name and credit card even if you offer your license and card when you get there they will treat you like a criminal and turn you away in a very rude matter oh they will throw wot ifs phone number at you to contact them They don't care you just walked for over an hour with intellectually impaired and autistic children that had started their day at 2am it was now 3pm and they couldn't walk anymore they just ignored us so I walked my tired distort kids way back to a shopping centre where we waited till my husband finished his course for the day and was able to check us in ...he asked for the manager. But he as I did believe we got a worse cabin than was booked for our troubles. Never mind. We only have today and tonight left here in this gross place. But do yourselves a favour and keep driving

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Faye O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Discovery Parks - Rockhampton, responded to this review, August 12, 2013
Thank you for your feedback. We are sorry to hear that you were disappointed with your stay and that it did not reach your expectations. We value all feedback and use it to continually improve and develop our products and services. If you would like to discuss any elements of your stay further please feel free to contact us on customerfeedback@discoveryparks.com.au
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
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English first
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 30, 2013 via mobile

When I read some of the reviews, we considered bypassing this park. We're so glad we didn't. We stayed on a powered site, which was large with a concrete slab. They even have concrete strips to park your van on and another set for your car. All this is surrounded by lawn. The gardens were well maintained and there were many palms. Staff were friendly and helpful. The amenities had a clean fresh smell and were clean and bright. The only thing that could be improved is the hot water system. We believe they are not large enough to cope with the demand at busy times, therefore shower temperature can fluctuate at these times. We only stayed a couple of days so did not check out the laundry, but if it's like the rest it should be okay. All in all our stay was pleasant and comfortable. We would recommend giving it a go. We would definitely return.

  • Stayed July 2013
    • Location
    • Cleanliness
Helpful?
Thank Happynomads1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Discovery Parks - Rockhampton, responded to this review, August 4, 2013
Hi Happynomads! Thanks for your review. We're really happy to hear how much you enjoyed your stay at Discovery Holiday Parks - Rockhampton and look forward to welcoming you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2013

Tiny "open plan studio" unit. It is simply a smaller than average motel room. Clean enough, although has an ant problem. Ants all through the shower and all over the benchtop by the morning due to a sandwich (wrapped) I left on the bench. Worst part was most of these rooms were vacant, but they chose to put someone next door and the sound proofing is non existant! Not only did I have to listen to the drone of a man's voice coming through the wall, I then had to put up with listening to him snore during the night.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dream_70_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Discovery Parks - Rockhampton, responded to this review, July 17, 2013
Thanks for your post. We appreciate all feedback and use it to continue to improve our products and service. If you'd like to further discuss any aspects of your stay please do not hesitate to contact us on customerfeedback@discoveryparks.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2013

We stayed recently at the Discovery Holiday park in Rockhampton, great friendly service on arrival, even when they were clearly very busy. cabin was clean and tidy and not far from all the park facilities, like the jumping pillow, playground and pools. We will definitely be staying again.

Room Tip: The Deluxe Palm villas are a great family cabin, spacious and comfortable
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skye C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Discovery Parks - Rockhampton, responded to this review, June 30, 2013
Hi Skye, Thanks for your review, we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2013 via mobile

I'll start with a positive, the other visitors around us were lovely. That's the only positive I've got for Discovery Park Rockhampton. The ladies toilet block is disgraceful. As per the another review, there are two toilets out of service - they have them locked with no signage. The two fans in the toilet block are going on high speed constantly - to try and get rid of the sewage smell (unsuccessfully) and the showers felt slimy underfoot. They have cobwebs that have been there for ages and the water pressure! I had the hot water running without the cold and the temp wet from comfortable to cold and back. There was no one using the facilities (toilet, shower or sink) whilst I was in there. The camp kitchen isn't pleasant and I would avoid if you can. We stayed for two nights as we have a baby and trying to limit the long drive days to every second. We should have kept driving to Yeppoon where we stayed our way north. My advice - don't waste your money if you can keep driving. We stated at Capricorn Palms Yeppoon and it was lovely. Friendly staff, lovely CLEAN facilities, and near the beach.

  • Stayed June 2013
    • Location
    • Cleanliness
Helpful?
1 Thank Michelledbarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Discovery Parks - Rockhampton, responded to this review, June 27, 2013
Thank you for your feedback and for taking the time to provide details of your recent stay with Discovery Holiday Parks. We value feedback to monitor and improve our products and services and your comments have been passed on to the team. Should you wish to discuss your comments further please contact us on customerfeedback@discoveryparks.com.au.
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Sunshine Coast, Australia
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 22, 2013

We stayed here in our caravan recently, and while we were mostly pleased with our stay we did have a few issues.

Good points: the sites are large and easily accommodate big vans. (This was one reason why chose to stay here as the other park we have stayed at in Rockhampton, is very cramped) Also, the park is very quiet with hardly any highway noise - at least for the sites, not sure about cabins as some of them are near the road.

Not so good: There are 2 amenities blocks, but only 1 is operational, which means quite a long walk for some campers. I noted that someone in May said there were 2 toilets in the ladies' block out of order - well, they still are not working!
There are 2 laundries, but only 2 clothes lines at the main one (they were both full at 8.30am) and 2 washing machines out of order at the other one.

It would appear there have been some changes to the park itself - for example, there is no restaurant although the website advertises there is one. However, signage around the park has not been updated to reflect these changes - signs still point to a bistro, motel, BBQ area which no longer exist.

All in all the park reflects a lack of maintenance. These issues are not enough to stop us staying here next time we are travelling through, but this park could be so much better with a bit of care and attention.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank holidaygirl59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Discovery Parks - Rockhampton, responded to this review, June 23, 2013
Thank you for your feedback. We value all feedback from our guests, both positive and negative and we are sorry to hear that some aspects of your recent stay at Discovery Holiday Parks did not meet your expectations. Should you wish to discuss your comments further please feel free to contact us direct on customerfeedback@discoveryparks.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
135 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 17, 2013

We stayed on a site with our caravan. The site was level and easy to reverse into to. Ground level. We backed onto a park (Fenced but we could see through) So we sat and watch the boys playing rugby. Park was very neat and clean and tropical. Friendly check in. Facilities neat and clean.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Discovery Parks - Rockhampton, responded to this review, June 23, 2013
Thanks for your review, we appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Discovery Parks - Rockhampton

Property: Discovery Parks - Rockhampton
Address: 394 Yaamba Rd | North Rockhampton, Rockhampton, Queensland 4701, Australia (Formerly Tropical Wanderer Resort)
Phone Number:
Location: Australia > Queensland > Rockhampton
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Specialty Lodging in Rockhampton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Discovery Parks - Rockhampton 4*
Number of rooms: 24
Reservation Options:
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