Staying in Rockhampton for the Christmas break to spend with family, we decided on the new Edge Apartments, overlooking the Fitzroy River. We booked online at wotif, a hotel-style room and were looking forward to a nice room, nice service, nice view for the rather $pricey tariff. Our room, whilst nicely appointed, had no balcony but rather a sliver of a view of the river between two walls. We were told that there would be limited room service for meals and the restaurant was only open for christmas day lunch, but it was already fully booked. Didn't see a reduction in the tariff to reflect this reduced service. After spending the day with family, we were intrigued to note the trays of food another guest had left out in the lift well that morning was still in its spot that night, uncollected. To our dismay, when we got back to our room, our room had not been made up. A phonecall to reception revealed that there was no service on our room - I was surprised by the response and the attitude, and politely suggested someone may like to come and collect the food trays from the hall way, to which I was told the "restaurant would do it when they got around to it". How disappointing a stay it was, especially at Christmas when you'd expect a little more cheer!
- Official Description (provided by the hotel):
- The Edge is Rockhampton's premier 4 1/2 Star Executive Apartment Hotel specialist. The complex provides visitors to Rockhampton and the Capricorn Region, with a choice of modern hotel or fully self contained apartment accommodation. Nothing has been spared in the bold design, convenient riverfront CBD location or indeed the state-of-the-art facilities offered to guests. The Edge is the first 4 1/2 Green Star Apartment Hotel in the region and we are committed to providing an unequaled guest experience. ... more less
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