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“Not coming back”
Review of Motel 98

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Motel 98
Ranked #14 of 35 Hotels in Rockhampton
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not coming back”
Reviewed September 30, 2013

What a lovely location with nice rooms and to die for beds. However its a shame that all this is overshadowed by really rude wait staff. We were all so excited to try the restaurant but when we arrived we were told it was all booked for the night (which was fine) but the way we were "greeted" and stared down as if filth was what really got to us. We left in good spirits despite our rather icy encounter with the wait staff. Maybe they were having a bad night? Fast forward to our return from another restaurant in town. We arrive back at our rooms and end up taking a phobe call from the gentleman at the restaurant (which was fine) and seeing as the night was only young i asked what time the bar closed as me and my friend would like a few drinks.. i was told half an hour which was no worries at all. We arrive down at the bar minutes later only to be "greeted" (more like stared down) by the waiter. When asked if they had a cocktail list we were informed they didn't do cocktails (all good) anyway we asked for a bottle of wine from the fridge and were told that we may aswell go out to another bar because they are closing soon which would have been fine had we not been told and stared down like we were animals and made to feel like we didnt belong down there. Get this, we went next door for drinks for at least 1.5 hours and on our return saw people still drinking in your bar!!!!! I know we were lovey to the wait staff 100% of the time so to be recieved so atrociously really upset us. Being made to feel like you cant be somewhere or that you cant afford something is a really disgusting feeling and was exactly how we were made to feel from the body language, tone of voice and the LOOKS that we got from the man and woman we delt with. We were planning on splashing out and spending alot of money at the bar/restaurant and you lost it all because you're wait staff have a serious attitude problem! Tell them not to judge a book by its cover... God forbid they treat the wrong person like a lesser being and they snap!
That being said the housekeeper we met was a total gem and so was the man from reception who gave us a bucket of ice. But still, never coming back!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JessMKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doogan O, Owner at Motel 98, responded to this review, September 30, 2013
Dear JessMKT,

Thank you for your wonderful scores and review of the Motel and accommodation experience during your stay with us. We have a lot of very great positive feedback about our Rooms and especially the beds, cleanliness and location - so thank you.

In regards to the restaurant experience, I am very sorry to hear that you had a poor service experience from one of our Waiters and want to assure you that this will be dealt with immediately and rectified as we strive for great service and a friendly team from all of our casual staff included. If you are ever back in Rockhampton we would certainly like the opportunity to make this experience up to you.

Safe travels and warm regards,

Doogan and all the team @ '98'.
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163 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Springfield, Australia
Level 1 Contributor
3 reviews
Reviewed September 24, 2013 via mobile

Rooms are well set up and big king size beds are amazing.. Everything you need is in walking distance..
Rooms are well set out. And the staff are nice and friendly.
Can not fault the motel at all a great job done by all involved.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KrispyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doogan O, Owner at Motel 98, responded to this review, October 15, 2013
Dear Guest,

So great to hear you enjoyed your stay with us and also enjoyed the River precinct location. We receive a large amount of fantastic feedback about our premier location on the River and how our guests really enjoy being able to walk along the river or enjoy many of the great restaurants (including our Steakhouse) and pubs in the area and also the convenience of a Coles centre right behind the Hotel.

Thanks again for taking the time to share your feedback with us.

Safe travels and warm regards,

Doogan and all of the team at '98'
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland
Level 4 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 22, 2013

I stayed recently for a conference. This is an older style motel but has been refurbished very nicely, the king size bed was very comfortable as we're the pillows, the room was also clean with a separate desk and dining table. The breakfast was tasty, well cooked and good value. Staff at the hotel were helpful and friendly. I would certainly stay again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rural_traveller_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doogan O, Owner at Motel 98, responded to this review, October 15, 2013
Dear Guest,

Thank you for taking the time to review '98' and we are so pleased to hear you enjoyed your stay with us. We have a large number of regular corporate travellers who really enjoy all of our recent renovations and also the fantastic beds we have for a great night's sleep.

Our staff strive to make every guests stay, a home away from home experience and I will be passing on your lovely comments to them.

Thanks again for the great review and we hope to see you back in the beef capital soon.

Safe travels and warm regards,
Doogan and all of the team @ '98'
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 7, 2013

Motel 98 is on the Fitzroy river with a lovely boardwalk out the front. Wonderful Heritage buildings nearby. Shopping Mall in next street and lots eating places nearby. Rooms are good size, updated bathroom, rooms also very clean. Staff very nice and helpful. Lovely little outdoor areas with lots garden and birds. Would definately stay again. Mature age couple Adelaide

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebbsy104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doogan O, Owner at Motel 98, responded to this review, September 25, 2013
Dear Ebbsy104,

Thank you for taking the time to review '98' and highlight our fantastic location right on the Fitzroy River. The River precinct in Rockhampton is certainly the premier accommodation area and very popular destination for travellers passing through Rockhampton who want to stay away from the main highway and also be in the prime central CBD location. As you mentioned the River boardwalk is a great walking/running track and also plenty of great restaurants and dining destinations as well.

I am also glad to hear you really enjoyed our recent fully renovated rooms and we would love to have you stay with us again if you are ever back in the Beef Capital.

Safe travels and warm regards,

Doogan and all the team @ '98'
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Kingscliff, Australia
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 5, 2013

Travelling up the Bruce Hwy taking two hours longer than I expected, I arrived dishevelled and grumpy. A very friendly welcome from the owner and a conveniently located downstairs room. The room is well appointed, free wifi and has a good workspace. I'm not traveling for work this time, but so many places don't have good, well lit spaces to read or work. Was very happy with the meal that I ordered from room service. I had 5 differently served oysters, followed by steak. I ordered medium rare.... Going against the advice of the owner? Stupid me. It was on the blue side of rare. Was simply going to leave it , but decided to ring and whinge. I'm glad that I did. I was treated really politely and the steak was taken away and returned cooked beautifully with new vegetables and sauce. Congratulations 98 team!
The room, grounds and reception areas are well presented and beautifully maintained.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachsands26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doogan O, Owner at Motel 98, responded to this review, September 25, 2013
Dear Beachsands26,

Thank you for your review and feedback of your stay with us, it is so great to hear that you really enjoyed your stay with us after a long day travelling and I will pass on all of your comments to the team with how they handled everything during your stay. The team really enjoy making sure everyone has a positive experience with us during their time @ '98'.

We also find a lot of travellers really enjoy the ability to be able to stay in their room after a long day and order room service to relax and dine in for the evening before the next day of travel.

Safe travels and warm regards,

Doogan and all the team @ '98'
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

Do yourself a favour and book into Motel 98 for a unique experience. From the moment myself and my wife checked in, we were made to feel completely welcome. Our room was modern, clean and very comfortable. From luxury king size bed, to the recently upgraded foxtel channels, to the large 'dumper' shower head, we had all the room amenities for a relaxing couple of days. We ate dinner at the recently opened Steakhouse 98 located on the premises and the food and service were exceptional. Room service breakfast was delivered on time and once again food was great with even the toast still warm. Thanks to all the staff and we will definitely be back to visit again soon.

Matt J -Brisbane

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doogan O, Owner at Motel 98, responded to this review, September 25, 2013
Dear Matt J,

Thank you for taking the time to share your wonderful review of '98' with us and we are so happy to hear that you and your wife enjoyed your stay with us. I will pass on all of your comments to our very hard working and dedicated team who pride themselves on offering the best level of service to all of our guests they can.

The feedback on the Steakhouse will also be passed onto the Executive Chef and his team.

We hope to see you again for another wonderful unique experience @ '98' soon.

Safe travels and warm regards,

Doogan and all of the team @ '98'
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 5 Contributor
96 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 28, 2013

Staff entered our room twice without knocking waking up our baby while my wife and I were in bed. One of our neighbours spent hours smoking outside the rooms without any intervention of staff.

Asked for a ground floor in our booking request which I understand they can't always accommodate but didn't even acknowledge that they couldn't.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieKopite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doogan O, Owner at Motel 98, responded to this review, August 28, 2013
Dear Aussiekopite,

Thank you for taking the time to send in some feedback on your stay at '98' we are very sorry that we couldn't get you into a ground floor room when you stayed. I know with a baby this would have made it a lot easier for you to un-pack all of your gear straight into the room from the car. Unfortunately we are sometime's unable to make these requests happen due to level of occupancy at the time. Also to hear that Housekeeping may have entered your room after checkout time to start getting it ready without notification, this will be addressed and discussed with our housekeeping team today.

Thanks also for the great score on Sleep quality and Location; the team get a lot of fantastic comments from our guests on both our beds and the River Precinct location.

Safe travels and warm regards,


From Doogan and all of the team @ '98'.


Doogan O'Hanlon
Managing Director
Highrise Hotel Company
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Motel 98

Property: Motel 98
Address: 98 Victoria Pde, Rockhampton, Queensland 4700, Australia
Location: Australia > Queensland > Rockhampton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 35 Hotels in Rockhampton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Motel 98 4*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the heart of Rockhampton's Riverfront precinct on the banks of the beautiful Fitzroy River, Motel 98 offers an oasis with tropical gardens, resort style pool and leading Rockhampton Restaurant Steakhouse 98. All executive king suites have been redecorated inlcuding pillowtop beds for a luxurious sleep. From our location we have a Coles & Target Shopping centre only 100 metre's away and then 3.4K's to the Rockhampton Airport and less than 40 minutes drive from stunning beaches and islands of the Capricorn Coast. A few minutes walk or a short drive will have you at major shopping centres or in the CBD retail precinct ... more   less 
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