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“Lovely hotel”

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Shantara Resort Port Douglas
Certificate of Excellence
Adelaide, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely hotel”
Reviewed April 20, 2010

Stayed here for 6 nights for our first wedding anniversary. The hotel appealed to me after reading other trip advisor reviews - mainly for the reports of cleanliness, quietness (no kids!), good location and pool deck rooms. We booked a studio pool deck room but on arrival our room was having its air con fixed so we were upgraded to a 1 bedroom apartment on the 1st floor. I was a bit disappointed we wouldn't have the pool deck but it turned out to be a blessing in disguise as it poured with rain for our whole holiday and it was much more worthwhile to have the bigger room than a pool deck, since it was not really sunbaking or swimming weather!
The room was lovely, had everything we needed (e.g fridge, microwave, dishwasher, stove etc, air cons and ceiling fans, couches tv, stereo, table & chairs, big bed, wardrobe, great bathroom with spa bath, big shower, spare towels including pool towels and hair dryer and bathroom amenities.) Everything was very clean and we opted to have only 1 mid stay service which was enough for us, I don't feel the need to have clean towels and my bed made every day whilst away.
We had a table and chairs on the balcony too overlooking the pool which was lovely.
I am glad we had the 1 bedroom apartment as we spent quite a bit of time there and the studio room may have been a bit cramped (if you had good weather though and weren't in the room much this wouldn't be an issue...)
The location was great - walking distance into the main street and to the beach and marina. Didn't use the spa facilities. Pools looked lovely but only swam once due to the poor weather. I think they were plenty big enough.
We liked the no kids policy as it made for a lovely quiet stay with no kids running around.
The staff were lovely, always accommodating and helpful - no problems there. They booked tours for us and gave advice re restaurants and weather forecast!
My only complaint would be that the pillows were not very good, would have slept much better with my own pillow!
I would absolutely stay here again, I don't think you could beat it for the price and location!

  • Stayed April 2010, traveled as a couple
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Helpful?
Thank JodiScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
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English first
Washington, DC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 15, 2010

We checked into Shantara yesterday and splurged on the Shantara Apartment which has private pool access, an outdoor courtyward with a hot tub and a great self-catering kitchen. We are in heaven right now. Walkable to the great shops and restaurants in Port Douglas and a great place to spend an evening cooking in - which we plan to do tonight. The staff is lovely - so helpful and nice. We don't want to leave and are considering extending our stay! We've stayed in some really nice places on this trip and previously - this definitely tops it!

  • Stayed April 2010, traveled as a couple
    • Value
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Helpful?
Thank ckpandkcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 25, 2010

Lovely hotel, nice room which was very clean all be it a little small. Kitchenette could have done with a hob but was otherwise well equiped.
We booked a pool deck room as a treat but were dissappointed with the size of the deck. You could not get more than one person on it and we had to share it with another room - very bad design. Alot of trees and plants made it look very pretty and tropical but a few less would give much needed space to the guests. Also as someone else says there is little or no sun during the day as the buildings cause alot of shade.
Most of the staff were extremely friendly and helpful and we had a great stay.

  • Stayed March 2010, traveled with friends
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Helpful?
Thank Hattersley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
1 review
Reviewed March 23, 2010

Management and staff were outstanding from the moment we arrived.
The Shantara apartment we stayed in was perfect it was spotlessly clean lots of room, had every thing we ever needed. We were only a five minute walk from the main centre of town.
We eloped and were married on the resort property and the management bent over backwards to help with every little detail required, to the extent of being our witness on our special day.
Perfect place for a holiday we will be back.

  • Stayed March 2010, traveled as a couple
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Helpful?
Thank elopment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 20, 2010

Not sure why this property has a 5 star rating. It offers nothing you wouldn't get from a 3 star European package holiday:
Positives:
Clean ( spotless) and modern.
Helpful and friendly staff.
Good location.
Negatives:
Room was small. (Studio Pool deck)
Booked a pool deck room with my wife, but only one sun lounger could fit on the deck.
The lagoon pool is surrounded by apartments on all but 1 side, meaning it gets hardly any sun.
Reception is only open from 9-6, less on a sunday. We arrived to an empty seemingly locked up property. (A heads up on this would have been nice).
None of the frills you would expect with a 5 star property. ( Porter, daily paper, robes, fruit, bottled water)
Gym is small with limited equipment.
Overall the property is good but not 5 star.

  • Stayed March 2010, traveled as a couple
    • Value
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Helpful?
2 Thank Ballytour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shantara, Manager at Shantara Resort Port Douglas, responded to this review, March 28, 2010
We regret that we were not made aware this guests dissatisfaction with our property during their stay. As they booked through an agent we were not personally able to advise them of our reception hours and our after hours arrival procedure.
When confirming their booking back to the agent, we requested, as we do with all agent bookings, that they advise us of their arrival details but unfortunately we did not receive this information . There is a particular procedure that we have for arrivals outside our reception hours. We understand that after arriving in a sometimes strange country, that all assistance is necessary to make the guest feel comfortable. We endeavour to see that this occurs but at times, as in this instance, we were unable to greet the guests personally
As we are a self contained apartment/studio property our reception hours differ from hotels . There is an onsite manager available 24hrs every day for any assistance that may be required. This information is in all the rooms and there is an external phone for Guests to access at the front gates foyer.
All of the agents have the necessary information regarding the layout and size of our apartments and studios and we rely on them to impart this to their clients. Our rates are very comparable and is some cases cheaper to other similar properties in Port Douglas. We do provide bathrobes perhaps unfortunately this was not displayed if we were advised we would of arranged for the bathrobes and daily papers can be arranged at Reception. Once again if this was brought to our attention during the guests stay we would have done our best to address this at the time.
The design of the building and the size of the studios is not something that we can change. The majority of our guests enjoy the intimacy of the design. Apart from the sun lounges that are on the decks, there are a number of lounges that surround both pool areas to allow those guests who choose to be in the sun at almost all hours during the day.
Most of our guests find that the studios are quite adequate for what they require. Our 1 bedroom apartments are large with all of the facilities that would be required for an extended stay and would have been available had these guests communicated with us.
We thank you for your comments and having stayed with us.
Marianna Bonomi – Manager/Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forestville, Australia
Level Contributor
158 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed February 26, 2010

We had a studio room, which was quite small but had a balcony overlooking one of the 2 pools. The room had everything we needed. Location is great, a 5 minute walk to the main street of Port Douglas. The building is modern and clean, and so peaceful (no children on the premises - perfect!) The 2 pools are lovely, the staff were very helpful, and after we had checked out they let us swim and use the shower. It was off season in Port Douglas, so overall the town was quiet, but for us it was perfect!

  • Stayed February 2010, traveled as a couple
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Helpful?
Thank AustraliaUnitedfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasmania
1 review
Reviewed February 13, 2010

My husband and I travelled to Port Douglas for the first time last year and found the Shantara to be excellent. We chose a 1-bed apartment on the first floor which was a little more private than the ground floor apartments right near the pool. The amenities were excellent - very clean, fresh and quiet. The Shantara isnt right on the beach but is within a 5 minute walk to the beautiful four mile beach. Both pools are excellent and the service friendly and efficient. Macrossen street with the wonderful restaurants is also within easy walking distance. This is an excellent choice for those wanting a quiet and relaxing escape, as there are no under 16 yo allowed (when we were there-I'd check this is still the case when you book). I highly recommend the facials in the spa just a short walk from your room. We loved PD and definately will be returning!

  • Stayed August 2009, traveled as a couple
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Helpful?
Thank Tassieannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shantara Resort Port Douglas

Property: Shantara Resort Port Douglas
Address: 27 - 31 Davidson St | Port Douglas, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #5 of 55 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shantara Resort Port Douglas 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Shantara Resort Port Douglas is the newest accommodation in Port Douglas and offers quality boutique style Apartment accommodation. An Adults only retreat ideal for couples, honeymooners or the independent traveller looking to escape in tranquil surrounds (Children over the age of 15 are welcome). Shantara is located walking distance to Macrossan Street, where you will find an array of Restaurants, cafes & only 400-meters to Four Mile Beach. Shantara has a selection of spacious one bedroom apartments with full kitchen, lounge/dining area, spa baths and separate shower. The studios are perfect for the shorter stay with kitchenettes. Outdoor balconies to all apartments to sit out with a relaxing drink after a day out. Available also is free Internet access, cable TV/DVDs and laundry facilities to all apartments and studios. 2 Pools - heated in winter. Gymnasium, Day Spa for personalised treatments, undercover BBQ area for guests to try out the local produce. All rooms and external area are Non-Smoking. Shantara Resort Port Douglas is a family operated business offering personalised and friendly service. ... more   less 
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Also Known As:
Shantara Resort Port Douglas Hotel Port Douglas
Shantara Hotel Port Douglas

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