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“Location, Location, Location”

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Shantara Resort Port Douglas
Certificate of Excellence
UK
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Location, Location, Location”
5 of 5 bubbles Reviewed December 20, 2013

We did Cairns, we did Sydney. But for some quieter sophistication, go to Port Douglas. Perfectly located for trips to the Great Barrier reef. Shantara was a shortish walk to town or the port, enough for some mild exercise in flip flops to get bread from the little bakery on the way to town, or for a Mokka Pie (try the crocodile!). And with a big supermarket in the middle of town, a persian rug shop that is an education and an opal shop the completes your holiday education.
The room was bright and airy, overlooking the pool Clean, good equipment. Loved it. Would go again. Any further from town would be a drag, so stay at Shantara.
Loses one star for a receptionist who said we'd used up our wi-fi allowance in the 5 minutes we'd been trying to log in. Everyone else got 6 stars.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heulwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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944 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed December 11, 2013

After a tumultuous few months, my husband and I needed a relaxing getaway. Shantara was exactly what we needed! Everything is close by, the facilities were perfect, the pool was beautiful and the staff were super friendly.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annetterouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed December 6, 2013

We chose Shantara due to the proximity to the town centre, the fact that it was an 'adults only' and also the fact that it had a pool deck!
On arriving we were shown to our apartment (with a pool deck and jacuzzi). It was beautiful and imaculately clean. The pool was lovely and being able to jump in from our room was great.
We stayed for 6 nights and chose not to pay extra for servicing. This meant however that stocks were not replenished and there was not enough tea and coffee and toilet paper (2 rolls) for a weeks stay.
My only complaint of this property is the service. The lady at reception looked like she'd rather be anywhere but there and not even so much as glance up when you walk through the entrance! I went to the desk once or twice to ask a question however the lady made me feel like an inconvenience. In fact, when I was paying my account, she stopped mid sentance(whilst holding my money) to chat to an older gentlemen who approached the desk (about something non urgent) while I just stood there for a few minutes!
In general Port Douglas is a very friendly town however the staff here did not even manage a smile.
It did make the complex feel very awkward and did not have that nice holiday vibe at all! The cleaners were always around however don't even acknowledge you (except one lovely lady) and we noticed that every day they were sitting on the balcony of a different apartment having a coffee and a chat whilst looking over the pool and swimming in the pool which we thought was a little odd.
While the apartment was beautiful, I think we would probably choose to stay somewhere different if were to visit Port Douglas again as there are so many options, and I am not sure if this one was worth the $350 per night that we paid. Whe you pay a premium price, you also expect premium service.

Room Tip: Definitely choose a pool deck!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 267Holidaymakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shantara, Manager at Shantara Resort Port Douglas, responded to this review, December 8, 2013
Dear 267 Holidaymakers, Thank you for having stayed and for your review.

The Shantara team including the housekeepers is very disappointed to know that they made you feel awkward, I do apologies that you were not acknowledged!

The Shantara Housekeepers are hard workers and do have a 10 minute coffee break, to recharge so they may continue with their daily work. I am a little puzzled on the comment as to the housekeepers being in the pool !

Upon check in the Shantara Team always confirms with our Guests what is included with their booking as we like to give the Guests the option of having a service on a day of their choice, should they choose so, we also let our Guests know to come and see us if they need anything during their stay, this includes teas, coffees, etc…., this gives us the opportunity to chat to Guests and ask them how their holiday is going. Staying 6 nights this entitled you to a free night that was applied to your booking.

Thank you once again for your time on writing a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 30, 2013 via mobile

Central for all bars restrants beach but all depending when you go be carful as the season of Stingers were in the sea and nets were put up on 4 mile beach .People were so helpful plus we went out to Barrer reef
and that a must see and do. Must addmit i didnt go in water,but watching fish being fed that a sight to see plus could nt belive how many diffrent fish there was. And you get lunch ,

Stayed November 2013, traveled as a couple
Helpful?
Thank Beryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 bubbles Reviewed November 26, 2013

Can't fault the place. Great accommodation, great location and friendly, helpful staff.
While there I spent some time at the spa, located in the lobby of the resort. This is a one person operation. I had a remedial massage and a facial. Jane has been in the business for 24 years and certainly knows what she is doing. I have a lot of trouble with my shoulders and I was feeling so much better afterwards. I also have trouble with Rosacea but my face was also feeling and looking better than it had done in years. I wholeheartedly recommend the Shantara for both the Resort and the Spa and looking forward to returning
Trena

Room Tip: If you love the pool choose a pool deck room
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trena F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

My girlfriend and I stayed at Shantara for 5 nights in a studio pool deck room. The room was spotless and the front desk was friendly. There were no problems at all during the stay. The pool was clean and accessible from the room's balcony so we could jump right in when we felt like it! We wanted to take it easy one night so we used the BBQ area, which was very relaxing and a great way to save a few bucks. Shantara was nice and quiet given it is adults only, always a good plus. The location was great as well, only a short stroll to the beach and main strip of shops and restaurants. Overall, great value for the money. Would definitely recommend Shantara to friends and family and will stay again if in Port Douglas!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
Helpful?
1 Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 23, 2013

We stayed at shantara for 5 nights for our honeymoon.
We booked the shantara suite which is a 1 bedroom apartment with spa in bathroom, a Jacuzzi in the private courtyard and also a pool deck with direct access to the beautiful pool.
The apartment was incredibly spacious and equipped with a full kitchen including cooktop.
It was decorated very tastefully and the big bed was so comfy!
I can't fault shantara, from beginning to end, we enjoyed every minute of our stay here.
Perfect for honeymooners as its kid free so very relaxing and private :-)
Thank you for making our honeymoon memorable. We will definitely be back!

Room Tip: Spend a bit more and book room 4A!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shantara Resort Port Douglas

Property: Shantara Resort Port Douglas
Address: 27 - 31 Davidson St | Port Douglas, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #7 of 56 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shantara Resort Port Douglas 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Shantara Resort Port Douglas is the newest accommodation in Port Douglas and offers quality boutique style Apartment accommodation. An Adults only retreat ideal for couples, honeymooners or the independent traveller looking to escape in tranquil surrounds (Children over the age of 15 are welcome). Shantara is located walking distance to Macrossan Street, where you will find an array of Restaurants, cafes & only 400-meters to Four Mile Beach. Shantara has a selection of spacious one bedroom apartments with full kitchen, lounge/dining area, spa baths and separate shower. The studios are perfect for the shorter stay with kitchenettes. Outdoor balconies to all apartments to sit out with a relaxing drink after a day out. Available also is free Internet access, cable TV/DVDs and laundry facilities to all apartments and studios. 2 Pools - heated in winter. Gymnasium, Day Spa for personalised treatments, undercover BBQ area for guests to try out the local produce. All rooms and external area are Non-Smoking. Shantara Resort Port Douglas is a family operated business offering personalised and friendly service. ... more   less 
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Also Known As:
Shantara Resort Port Douglas Hotel Port Douglas
Shantara Hotel Port Douglas

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